It's simple.... I have been a faithful customer of Pro-Flowers for YEARS!!
Today I ordered my aunt a little Christmas Tree. She had a stroke and is paralyzed and lives in a nursing home and I am her primary caretaker as all our other family has died. Unfortunately, when I placed my order, I accidentally misspelled her name. When I realized this, as I hit the submit button, I frantically called them.
They stated there was absolutely nothing that they could do. I talked to 2 people and they said that it wasn't their fault and that they could not change it and would not cancel my order. I explained the situation with my aunt and didn't want her to get something from me with her name misspelled.
They said they still could not do anything. I HATE THEM and will NEVER-EVER-EVER shop with them again.