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We found our flowers delivered on our door step in Michigan on Thursday Dec 11th at approximately 8 am when we got up in the morning and opened the blinds. The tracking order from UPS says they were delivered at 11:02 am on Wednesday Dec 10. So they had been sitting in sub freezing temperatures for over 20 hours.

It is of note that we were home at 11:02 am, so the UPS likely didn't even try to get us to come to the door. Our doorbell works.

The fault is this company's choice of delivery service "This is a shipper release package and may be released without obtaining a signature at any delivery location including apartments, condos, and commercial addresses"

The customer thinks he is getting super service by paying for UPS Next Day Air Saver®. It got delivered over night, but received frozen 2 days later

Product or Service Mentioned: Proflowers Flowers.

Reason of review: Poor customer service.

Monetary Loss: $100.

Preferred solution: Make the company stop shipping flowers to cold north for delivery at door. .

I didn't like: Stupidity of delivery choice.

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ProFlowers
San Diego, California, United States #935426
ProFlowers Verified Representative

We're sincerely sorry to know that your flowers arrived frozen. Please know, this is never the experience we want to create and we do want to help.

We take full responsibility for any courier failure to notify as well as want to work to a resolution when gifts arrive sub-par. If you have not already contacted us, please reach out to us at socialcs@sm.proflowers.com with your order number so we can work to resolve this for you.

We do want to keep you coming back. - Corinne

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