ProFlowers - Live Plant/Flowers send for delivery at door in sub freezing temps. without requiring a person to receive them
We found our flowers delivered on our door step in Michigan on Thursday Dec 11th at approximately 8 am when we got up in the morning and opened the blinds. The tracking order from UPS says they were delivered at 11:02 am on Wednesday Dec 10. So they had been sitting in sub freezing temperatures for over 20 hours.
It is of note that we were home at 11:02 am, so the UPS likely didn't even try to get us to come to the door. Our doorbell works.
The fault is this company's choice of delivery service "This is a shipper release package and may be released without obtaining a signature at any delivery location including apartments, condos, and commercial addresses"
The customer thinks he is getting super service by paying for UPS Next Day Air Saver®. It got delivered over night, but received frozen 2 days later
Product or Service Mentioned: Proflowers Flowers.
Reason of review: Poor customer service.
Monetary Loss: $100.
Preferred solution: Make the company stop shipping flowers to cold north for delivery at door. .
I didn't like: Stupidity of delivery choice.