I thought it would be nice to have some flowers shipped to my girlfriend's office for Valentine's Day and saw ProFlowers' advertisement for free shipping. I selected a bouquet for $48 with advertised "free shipping", only to discover in my confirmation email that they charged me three separate and different types of shipping fees totaling $26!!!
When I called customer service, the first person to answer said he was busy as soon as he picked up the phone and told me to call back so I could get someone else...wth?! After I did that, the customer service person I eventually talked to said it was too late to cancel and refund me since the order had already been processed (from only a couple hours earlier).
Sooo ticked off about this... I'm going to let everyone I know about what happened and never use these guys again!!
Product or Service Mentioned: Proflowers Flowers.