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Update by user Mar 28

They never returned my call and never issued a credit.

Original review posted by user Feb 26

I ordered my daughter flowers for her birthday/Valentines a couple years ago and they were not at all like the picture.They looked like they were on their last leg.

They offered me a 20% discount on my next purchase. Well, there was no way to use that discount by ordering online but I I thought I would give them another try. BIG mistake! Again, I ordered for my daughters birthday/Valentines.

Not only was I embarrassed when she sent me the photo but so was she with her coworkers. The roses had specks on them which appeared to be a disease along with looking wilted. Never again! I called the company and could barely understand the guy and he listened to my complaint said I would have to call back they were having trouble.

He gives me another # and I call and you have to leave a voice mail. They have never responded to my call or issue. I spent almost $50.

for awful looking flowers.Never again!

I liked: Unacceptable.

Review #1013896 is a subjective opinion of a user.

1.9
Value for money
Product or Service Quality
Style and Design
Discounts and Special Offers
Price Affordability
Advertised vs Delivered
Delivery Service
Staff
Customer service
Turnaround Time
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Bad quality / $46
Preferred solution Full refund

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Sandy
San Diego, California, United States #1308513
We're so sorry that happened. This certainly doesn't meet our standards. We will make it up to you. Please email your order information to our Resolution Team at: socialcs@sm.proflowers.com and they will get back to you with a resolution. Thank you. –Sandy

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