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ProFlowers review in Central Square, New York: Unethical business practices

Hidden fees more than double the cost of their product. I order flowers that cost $21.99. The amount charged to me was $55.00. Conveniently, there is no way to see the final charge until the order is processed and you are sent an e-mail confirmation. If you give the company an opportunity to remedy this, you find they dont' have a remedy. So, I will spend every moment I can warning people about their unethical business practices. As far as my own satisfaction, I'm comfortable knowing the owner can explain how all this is legal behind the gates of ***. Enjoy the heat!
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Review
#636115 Review #636115 is a subjective opinion of poster.
Product
Proflowers Flowers
Cons
  • Actual prices
  • Hidden costs
  • Poor customer service
Reason of review
Pricing issue
Loss
$55
Preferred solution
Price reduction

ProFlowers review in Levittown, New York: Delivery Fees for Mothers Day

The advertisements I receive from this company are really deceptive. I love getting advertisements in my email saying that flowers are 20% off or whatever. They suck you in with the promise of low prices. Then when you are checking out on the website they tack on a standard delivery fee, care & handling and weekend standard delivery fees. I had to buy three of the same type of arrangement so you would think that @ 23.99 the total cost would be around 90. The delivery charges and tax were more then the flowers. The flowers cost me 71.97 and the rest cost me 72.54 for a grand total of 144.51. I'm not saying that something like a flower can be shipped well in advance. I'm just saying why can;t they put the standard delivery costs in the advertisement. If I was aware of the actual cost, disregarding tax, I would probably have picked flowers up at the grocery store. Why can't they include standard delivery in the quoted price and not when I've already made up my mind. Never ordering from this company ever, ever, ever again!!!
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Review
#632807 Review #632807 is a subjective opinion of poster.
Product
Proflowers Flowers
Reason of review
Pricing issue
Preferred solution
Let the company propose a solution

Proflowers Flowers Review

1.0
Details
Flowers were a gift to have arrived on Friday- Friday,no flowers arrived. Flowers were on UPS truck until they arrived frozen on Monday. Even unfrozen these were the cheapest smallest crummiest most pathetic flowers; they in no way resembled the website photo. Avoid this company they ship garbage flowers.
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Review
#599326 Review #599326 is a subjective opinion of poster.
Product
Proflowers Flowers
Reason of review
Not as described/ advertised

Proflowers Flowers Review

Husband sent me a dozen roses for Valentine's Day ( he didn't know any better). They looked nothing like the picture No greenery. No baby breath . He was very upset . two were dead the same day. He won't be using them again. Ever.
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Review
#595716 Review #595716 is a subjective opinion of poster.
Product
Proflowers Flowers
Reason of review
Bad quality

Proflowers - Long Stem Roses Review from New York, New York

1.5
Details
The price advertised was 39.99 for 12 long stem roses and a ruby red vase. When I submitted the order it came out to 76 dollars which I did not notice until after it was submitted. They charged 15 for standard delivery, 10 for Saturday delivery, and 5 for care and handling and then tax. When I received the roses none were bloomed and half of them had rotten spots all over them. This place is the worst will never use them again
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Review
#595150 Review #595150 is a subjective opinion of poster.
Reason of review
Pricing issue

ProFlowers review in New York, New York: Took order they could not fulfill at promised time

1.7
Details
Ordered flowers, saw a bunch of extra charges (s&h, standard shipping), decided to upgrade my purchase to next day delivery. Found out that instead of delivered, my flowers were sitting in a shipping warehouse in the middle of the country. After calling up customer service, they offered to refund shipping fees, and said there was an option to receive it early the next morning, but I would be charged an extra fee. (For flowers that originally cost $35 that were bumped to $75 with the itemized charges from ***) Cancelled my order and going elsewhere. PROTIP for pro flowers: Don't sell promises you can't keep, you've lost another customer.
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Review
#594414 Review #594414 is a subjective opinion of poster.
Service
Proflowers Shipping Service
Reason of review
Order processing issue

ProFlowers review in Bay Shore, New York: Good Deal, & its just a RIP OFF!! #FreeVaseNotSoFree

I ordered flowers for my mom for valentines day it was a sweetheart roses bouquet for 19.99 plus shipping it said with free chocolates and a free vase.When I placed the order it didn't show me all the charges. I recieved a detailed invoice via email it went from 19.99 to 49.98. They charged me 19.99 for the flowers, -9.99 for the "FREE" vase 12.99 for standard shipping, 9.99 for Saturday shipping and 2.99 for care and handling,plus tax. So my Saturday shipping fee covered the price of the vase that I actually paid for!! this web site is a joke very misleading wouldn't recommend to anyone!!!! I don't understand why I was charged twice for shipping Saturday or not .
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Review
#592701 Review #592701 is a subjective opinion of poster.
Product
Proflowers Bouquet
Cons
  • Hidden costs
Reason of review
Pricing issue
Loss
$20
Preferred solution
Price reduction

Proflowers - Flowers Review from New York, New York

3.2
Details
Proflowers - Flowers Review from New York, New York
You people suck. Ordered 100 birthday blooms and from what I saw in the picture my Sis sent I'd bet there were a dozen wilted blooms out of that mess. Looked like they were pulled out of a Waste Management bin and shipped cross country on an atv. Never again and you people had my business for 15 years!
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1 comment
Mysha
#933643

We want your recipient to experience the full bloom cycle of our flowers. Here’s a video that explains more about why we do this.

Additionally I would like to be of service to you for the expectations not met on this order. You can email me at socialcs@sm.proflowers.com : https://www.youtube.com/watch?v=F85IzRD4t4Q&list=UUtCE5Rx1YQwNRfsOMFHu5Aw

Review
#577840 Review #577840 is a subjective opinion of poster.
Product
Proflowers Flowers
Reason of review
Bad quality

They dont help Proflowers sucks

2.8
Details
I order flowers for a funeral and want them delivered the day before just incase and you still cant get them there ontime. Then when I call in the day of the funeral you wont tell me the name of the florist then put me on hold for a supervisor for over 20min. There is no due overs with a funeral. Then you send me this email saying here's a refund? This company is no good. -----Original Message-----From: order-status To: nycp333 Sent: Sat, Nov 1, 2014 11:40 amSubject: Confirmation of Your Refund Thank you for contacting us. Your credit card has been refunded for order 441833232512 in the amount of $83.95. Please allow a maximum of 5-7 business days for your refund to fully process, depending on your financial institution. If there is anything else we can be of assistance with, we are available to you 24 hours a day, seven days a week and we look forward to serving you. Doug Chaplin Head of Customer Care 1-866-526-9426
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Review
#553538 Review #553538 is a subjective opinion of poster.
Service
Proflowers Customer Care

ProFlowers review in New York, New York: Flowers not delivered

On Feb. 5 I placed the order for delivery on Valentine's Day. Paid extra for delivery before noon. As of 2 p.m., they hadn't been delivered, and gf has now left for the day, so no flowers for her. My bad, I suppose, because I didn't check internet to discovery the avalanche of complaints about this company's awful service. How can this company remain in business? *** "customer support" phone operators just read from usual script: "I'm so sorry you're having a bad experience...." A couple tried to blame the weather, but their own "tracking" report says the flowers are on a truck in Brooklyn, and streets are entirely clear in Brooklyn.
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2 comments
Anonymous
#785317

Same with me, I should have checked also, but doesn't help make a bad day better nor get our money back.

Anonymous
#785306

:cry Same here. Poor Day!

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Review
#475636 Review #475636 is a subjective opinion of poster.
Service
Proflowers Delivery Service
Loss
$79