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I’ve ordered flowers for Valentine’s Day and there have been numerous problematic regarding deliveries. It’s exasperating getting a notification that the flowers have been delivered and discovered that they have not, or have been delivered to someone else. They ask for...
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Review
#1474796 Review #1474796 is a subjective opinion of poster.
Product
Flowers

ProFlowers review in New York, New York: Deceptive Pricing Pratices and HORRIBLE customer servic

1.0
Details
Deceptive pricing with tons of unexplained add ons that do not show up on the purchase page, only on your paypal / cc statements. So a $50 order ended up an $80 order. Hidden additional fees included separate charges delivery, weekend delivery and next day delivery. When I contacted customer service, I got the standard snarky non-apology apology, "we're sorry you are too *** to figure out our pricing," which makes me crazy and angry. Several complaint eventually led to an auto-reply "we are following up, etc." Like 5 of then so far. Net net, I paid $30 more on a $40 order than I expected. Do not purchase - another reason to go local!
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Review
#896074 Review #896074 is a subjective opinion of poster.
Pros
  • Unacceptable
  • Prices
  • Selection
Cons
  • Absolutely disgusted
Reason of review
Pricing issue
Loss
$80
Tags
  • Lying Companie

Proflowers Moms Delight With Purple Vase And Chocolates Arrangement Review from New York, New York

1.2
Details
Proflowers Moms Delight With Purple Vase And Chocolates Arrangement Review from New York, New York
Proflowers Moms Delight With Purple Vase And Chocolates Arrangement Review from New York, New York
I decied to buy flowers for mother day for my mom since I wasn't going to be around her, the fist picture is what I thought She was getting and the second picture is what She got!!! Plus the flowers aren't fresh And not just that, when you go to Check out they give you a price and after you pay a whole significant amount $$$$$ show up, this is a a joke, so disappointed never again will buy with them, I don't recommend it no one.
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Review
#844650 Review #844650 is a subjective opinion of poster.
Product
Proflowers Moms Delight With Purple Vase And Chocolates Arrangement
Reason of review
Not as described/ advertised

ProFlowers review in New York, New York: Changed quality of ease of site use

I TRIED UNSUCESSFULLY TO ORDER FLOWERS FOR MY WIFE FOR VALENTINES DAY.I have used this site before with no problems,after three attempts and seeing the price jump by $30. i cancelled and tried again the next day,this time when i put in my address the message came up no such place! we have lived here for 2 yrs and get deliveries from the major, carriers every month,today i tried again and had problems so i tried calling and was trying to give information to someone who could barely speak english,after repeating the answers multiple times i cancelled and hung up.Im sorry that they have become too difficult to deal with i will be using a local florest!
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Review
#783588 Review #783588 is a subjective opinion of poster.
Product
Proflowers Flowers
Reason of review
Pricing issue

ProFlowers review in New York, New York: Really Bad Service!

My husband ordered flowers for his daughter's birthday to be delivered on Saturday, December 26. Her birthday was December 27. They were not delivered, and when he called, they told him they would be delivered on Sunday, December 27. They were NOT. They then promised Monday, but by that time he was disgusted and cancelled the order. Today, I received flowers from him for my birthday (which he ordered when he ordered his daughter's). The flowers are exactly one week early (birthday is Jan. 5). These people cannot seem to get it right.
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Review
#760349 Review #760349 is a subjective opinion of poster.
Product
Proflowers Flowers
Reason of review
Problem with delivery

Proflowers Flowers Review

Husband sent me a dozen roses for Valentine's Day ( he didn't know any better). They looked nothing like the picture No greenery. No baby breath . He was very upset . two were dead the same day. He won't be using them again. Ever.
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Review
#595716 Review #595716 is a subjective opinion of poster.
Product
Proflowers Flowers
Reason of review
Bad quality

Proflowers - Long Stem Roses Review from New York, New York

1.5
Details
The price advertised was 39.99 for 12 long stem roses and a ruby red vase. When I submitted the order it came out to 76 dollars which I did not notice until after it was submitted. They charged 15 for standard delivery, 10 for Saturday delivery, and 5 for care and handling and then tax. When I received the roses none were bloomed and half of them had rotten spots all over them. This place is the worst will never use them again
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Review
#595150 Review #595150 is a subjective opinion of poster.
Reason of review
Pricing issue

ProFlowers review in New York, New York: Took order they could not fulfill at promised time

1.7
Details
Ordered flowers, saw a bunch of extra charges (s&h, standard shipping), decided to upgrade my purchase to next day delivery. Found out that instead of delivered, my flowers were sitting in a shipping warehouse in the middle of the country. After calling up customer service, they offered to refund shipping fees, and said there was an option to receive it early the next morning, but I would be charged an extra fee. (For flowers that originally cost $35 that were bumped to $75 with the itemized charges from ***) Cancelled my order and going elsewhere. PROTIP for pro flowers: Don't sell promises you can't keep, you've lost another customer.
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Review
#594414 Review #594414 is a subjective opinion of poster.
Service
Proflowers Shipping Service
Reason of review
Order processing issue

Proflowers - Flowers Review from New York, New York

3.2
Details
Proflowers - Flowers Review from New York, New York
You people suck. Ordered 100 birthday blooms and from what I saw in the picture my Sis sent I'd bet there were a dozen wilted blooms out of that mess. Looked like they were pulled out of a Waste Management bin and shipped cross country on an atv. Never again and you people had my business for 15 years!
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1 comment
Mysha
#933643

We want your recipient to experience the full bloom cycle of our flowers. Here’s a video that explains more about why we do this.

Additionally I would like to be of service to you for the expectations not met on this order. You can email me at socialcs@sm.proflowers.com : https://www.youtube.com/watch?v=F85IzRD4t4Q&list=UUtCE5Rx1YQwNRfsOMFHu5Aw

Review
#577840 Review #577840 is a subjective opinion of poster.
Product
Proflowers Flowers
Reason of review
Bad quality

Contact ProFlowers Customer Service

Website:
Mailing Address:
Customer Service 4840 Eastgate Mall
San Diego, California 92121
United States
Phone:
(800) 580-2913
All ProFlowers Contacts

ProFlowers Products and Services Reviews

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ProFlowers review in New York, New York: Flowers not delivered

On Feb. 5 I placed the order for delivery on Valentine's Day. Paid extra for delivery before noon. As of 2 p.m., they hadn't been delivered, and gf has now left for the day, so no flowers for her. My bad, I suppose, because I didn't check internet to discovery the avalanche of complaints about this company's awful service. How can this company remain in business? *** "customer support" phone operators just read from usual script: "I'm so sorry you're having a bad experience...." A couple tried to blame the weather, but their own "tracking" report says the flowers are on a truck in Brooklyn, and streets are entirely clear in Brooklyn.
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2 comments
Anonymous
#785317

Same with me, I should have checked also, but doesn't help make a bad day better nor get our money back.

Anonymous
#785306

:cry Same here. Poor Day!

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Review
#475636 Review #475636 is a subjective opinion of poster.
Service
Proflowers Delivery Service
Loss
$79