State: New York Product: Proflowers Delivery Service Clear all filters (9 of 209 reviews match)
filters
State:
City:
Show
Product:

ProFlowers in New York, New York - Flowers not delivered

On Feb. 5 I placed the order for delivery on Valentine's Day. Paid extra for delivery before noon. As of 2 p.m., they hadn't been delivered, and gf has now left for the day, so no flowers for her. My bad, I suppose, because I didn't check internet to discovery the avalanche of complaints about this company's awful service. How can this company remain in business? *** "customer support" phone operators just read from usual script: "I'm so sorry you're having a bad experience...." A couple tried to blame the weather, but their own "tracking" report says the flowers are on a truck in Brooklyn, and streets are entirely clear in Brooklyn.
View full review
2 comments
Anonymous
#785317

Same with me, I should have checked also, but doesn't help make a bad day better nor get our money back.

Anonymous
#785306

:cry Same here. Poor Day!

View more comments (1)
Review
#475636 Review #475636 is a subjective opinion of poster.
Service
Proflowers Delivery Service
Loss
$79
Caveat Emptor:  Proflowers/Florist Express
I chose the "How Sweet It Is" bouquet to send to my mom for nearly $60. The same-day delivery service failed, and although they notified me, they didn't offer to refund the same-day service charge until I called them back and asked for it. They put me on hold for...
View full review
Review
#426646 Review #426646 is a subjective opinion of poster.
Service
Proflowers Delivery Service
Loss
$56

ProFlowers in New York, New York - Late delivery!!

I recently purchased 2 flowers to be shipped to two different address's on may 6 to be derived on may 11 (saturday), one was for my mom and the other for my wife. my moms flower got there but, my wife's never arrived, The only reason i gave these guys a try was because, I've been working long hours and the most convenient way to get them both something and save time was shopping online big mistake proflowers has ruined mother day and put a strain on my marriage. how am i going to explain it to my wife i got my mom something and her something last minute. STAY AWAY FROM proflower they should be disappoint flowers. never shopping with them again
View full review
1 comment
jhernandez
#651937

If you have not yet received a resolution regarding this issue, please reach out to us at socialcs@sm.proflowers.com & we will work to make this right for you.

Review
#407814 Review #407814 is a subjective opinion of poster.
Service
Proflowers Delivery Service
Loss
$100

ProFlowers in Huntington, New York - Deceptive, unethical business practice

5/10/13 Attn.: ProFlowers senior management For One Dozen Long Stemmed Rainbow Mother's Day Roses: $20.98, you heaped on a total $35.97 for delivery charges--as illustrated below! Square Glass Vase: $9.99 Standard Delivery: $12.99 Saturday Delivery $19.99 $3 Off Your Vase -$3.00 Care & Handling $2.99 That's indeed highway robbery, ProFlowers. You also failed to give credit for FOX promotion that I had inserted twice (above the sub-total, which had not yet included the triple S/H) before finalizing the order. This gross variance to ethical business standards is outrageous. It will be brought to the attention of the NY-NJ DAs, BBB, and the FTC as deceptive, and unfair business practices in the marketplace
View full review
1 comment
jhernandez
#651951

If you have not yet received a resolution regarding this issue, please reach out to us at socialcs@sm.proflowers.com & we will work to make this right for you.

Review
#407489 Review #407489 is a subjective opinion of poster.
Service
Proflowers Delivery Service

ProFlowers in New York, New York - Awful Customer Service - completely ignored!

Horrrrrrible customer service. On Thursday morning (before 10am), I ordered flowers for same day delivery for a birthday. (I paid about $20 to get same day delivery.) Order was confirmed. At 4pm that afternoon, I had an email that they could not deliver my flowers that day. I was disappointed, but responded and said delivery the following day was fine. So ... I assumed my flowers were being delivered on Friday. Never heard anything again ... until Saturday morning, when I got a "cancelled order" email from ProFlowers saying that my order had been cancelled. What?! I responded to this email too ... but still have not heard a response. Ridiculous. Should have used a different company to start with. Will never use again, and will tell all of my friends not to use.
View full review
Review
#393280 Review #393280 is a subjective opinion of poster.
Service
Proflowers Delivery Service
Loss
$50
Tags
  • Following

ProFlowers in New York, New York - THEY RUINED VALINTINES DAY

WHAT IS WRONG WITH YOU PEOPLE!!!!!!!!!!!!!! THIS ORDER WAS PLACED BACK ON JANUARY 6TH FOR DELIVERY ON FEB 14TH AND YOU MANAGED TO SCREW IT UP AND NOT DELIVER IT AT ALL.I SAT ON HOLD WITH CUSTOMER SERVICE FOR OVER 2 HOURS AND ALL THEY COULD DO IS ISSUE A NEW ORDER FOR DELIVERY ON FEB 15TH I TOLD THEM IT HAD TO BE THERE BEFORE NOON YET THE *** REP YOU HAVE WORKING THERE PUT IT THROUGH AS A STANDARD DELIVERY THEN THEY HAD THE NERVE TO CHARGE MY CREDIT CARD FOR MORE MONEY THEN THE ORIGIONAL ORDER THE NEW ORDER NUMBER IS TAGTRA1HL82B. I WANT A FULL REFUND OF BOTH ORDERS AND AN ANSWER AS TO WHAT THE *** IS GOING ON THERE NICHOLAS FORNARIO
View full review
1 comment
jhernandez
#610051

If you have not already receieved a resolution on your order please send me your order details at cssocial@proflowers.com. I will make sure you are taken care of for your order.

I look forward to hearing from you. -Mike @ProFlowers

Review
#384479 Review #384479 is a subjective opinion of poster.
Service
Proflowers Delivery Service

ProFlowers in Schenectady, New York - Failed Same Day, & Next Day Delivery

Ordered flowers for Sunday delivery, wasn't delivered, called Monday, and was advised will definitely deliver Monday by 1 pm the latest, Flowers NOT DELIVERED at 1 pm, called back at 5:15 pm, was advised will definitely deliver by 8 pm Monday night, .. FLOWERS NOT DELIVERED!! called at 8:30 pm and spoke with "MARY" and was told NO REFUND would be given!! Asked for supervisor, and she LIED and SAID, No supervisors on duty, really !!! Had to argue for 30 minutes to GET A SUPERVISOR, finally finds one, who issues REFUND but FLOWERS still NOT DELIVERED !!! Told, supervisor Adam, Mary should be FIRED ! Lousy Customer Service, Lousy LOCAL Delivery people!!! STICK WITH 1-800 FLOWERS because Proflowers are TERRIBLE! and a waste of TIME AND MONEY !!!
View full review
Review
#366387 Review #366387 is a subjective opinion of poster.
Service
Proflowers Delivery Service
Loss
$58

ProFlowers in New York, New York - Poor customer service

I called proflowers because I was ordering an item that was 24.99 plus there were several containers it could come in, each being listed as 6.99. When I added on of the 6.99 items to my order, the subtotal was 41.97, 34.99 + 16.98, then I tried another one, it subtotaled $31 and change, so I it was not clear why one was $10 more, when they going by their site, both cups were 6.99 and should have been the same price subtotaled. There was also a clause stating that shipping and handling and tax were not included in this subtotal, in fact you don't find out how much the total will be until the very end, after you have gone through the trouble of filling everything out. I called to find out the difference in subtotals when they were supposed to be the same price, I wanted that 16.98 itemized, she said something about a delivery fee, and I asked why is it on one cup and not the other. She works there and didn't even know this product, and it had " as seen in People Magazine" stamped all over it. She never clearly answered the question, nor did she try to find out why there was a difference in pricing of items there were supposedly the same price. And I mentioned that the site said shipping and handling is not included in the subtotal, no response. I thanked her for her time and said she didn't answer my quesiton, she said she answered and told me to have a good day. Proflowers, get some people who know the products you sell, and itemize all of your charges so its clear to the customer exactly what they are paying for. NO games or tricks or cons please.
View full review
1 comment
Anonymous
#395683

I apologize for your recent experience with your ProFlowers order and would like to discuss this with you. Please call me at the corporate office, phone number 866-526-9426.

Sallie

Review
#281725 Review #281725 is a subjective opinion of poster.
Service
Proflowers Delivery Service
Reason of review
Pricing issue
Loss
$24

Proflowers is ripping people off as the local flower shops they use in the buyers area.

Proflowers and their florist delivery are ripping people off. I just got 85 dollars worth of flowers that probably cost them 10 dollars. Gennarelli's florist in Binghamton, NY and Proflowers Suck!!!!!!!!I will try to hit every website I can to put a bad review in about Proflowers and Gennarelli's flower shop in Binghamton, NY as I can if it saves one person of being ripped off like I was.If yuo like to waste your hard earned cash buy from Proflowers. I have never been so embarrased in my whole life to see the flowers that where delivered. SHAME ON YOU>
View full review
1 comment
jaynee h
#300151

ProFlowers apologizes that your Valentine's Day order was not delivered as requested. My name is Sallie and I can be reached at 866-526-9426 week days from 7 AM to 3:30 PM, PST.

Review
#221360 Review #221360 is a subjective opinion of poster.
Service
Proflowers Delivery Service

Contact ProFlowers Customer Service

Website:
www.proflowers.com
Mailing Address:
Customer Service 4840 Eastgate Mall
San Diego, California 92121
United States
Phone:
(800) 580-2913
All ProFlowers Contacts

ProFlowers Reviews

  1. 192 reviews
  2. 98 reviews
  3. 31 reviews
  4. 6 reviews
  5. 1 review
ProFlowers reviews