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So embarresed, i ordered a 50.00 dollar flower arrangement that look beautiful on the website at Pro Flowers. When my mom recieved them they were almost DEAD, petals almost ALL falling off!! i can't believe how terriable they looked. Plus the Chocolate (ROCKY...
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Anonymous
Anonymous

did you phone them for a replacement? They will replace, but instead off complaining here, call THEM. Think about the holiday you are calling during. This is typical when o...

proredpc
proredpc

If you have not yet received a resolution regarding this issue, please reach out to us at socialcs@sm.proflowers.com & we will work to make this right for you.

#408342
I recently purchased 2 flowers to be shipped to two different address's on may 6 to be derived on may 11 (saturday), one was for my mom and the other for my wife. my moms flower got there but, my wife's never arrived, The only reason i gave these guys a try...
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proredpc
proredpc

If you have not yet received a resolution regarding this issue, please reach out to us at socialcs@sm.proflowers.com & we will work to make this right for you.

#407814

My mom received my order of flowers for mothers day and they were all wilted and dead. worse part was seeing her trying to bend the stems and make them look nice in order to make me happy. i have been refunded my money but its crazy that proflowers can send something...
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proredpc
proredpc

If you have not yet received a resolution regarding this issue, please reach out to us at socialcs@sm.proflowers.com & we will work to make this right for you.

#407750
My name is Louis Oreamuno and I placed an order under the Confirmation I/DS VJBMAA1LFRKX. I wanted this order canceled. I placed an order with your company yesterday & when I saw what the charge was I decided to cancel this today. I was unsuccessful as the Rep told...
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proredpc
proredpc

If you have not yet received a resolution regarding this issue, please reach out to us at socialcs@sm.proflowers.com & we will work to make this right for you.

#407748
5/10/13 Attn.: ProFlowers senior management For One Dozen Long Stemmed Rainbow Mother's Day Roses: $20.98, you heaped on a total $35.97 for delivery charges--as illustrated below! Square Glass Vase: $9.99 Standard Delivery: $12.99 Saturday Delivery ...
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proredpc
proredpc

If you have not yet received a resolution regarding this issue, please reach out to us at socialcs@sm.proflowers.com & we will work to make this right for you.

The sentiment on the card was not what was requested on a funeral arrangement card which and it did not make sense Also the words were cut off so half of a word was on one line and rest of the word on the next line including someones name. It was humiliating to...
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proredpc
proredpc

If you have not yet received a resolution regarding this issue, please reach out to us at socialcs@sm.proflowers.com & we will work to make this right for you.

#405364

ProFlowers in New York, New York - Awful Customer Service - completely ignored!

Horrrrrrible customer service. On Thursday morning (before 10am), I ordered flowers for same day delivery for a birthday. (I paid about $20 to get same day delivery.) Order was confirmed. At 4pm that afternoon, I had an email that they could not deliver my flowers that day. I was disappointed, but responded and said delivery the following day was fine. So ... I assumed my flowers were being delivered on Friday. Never heard anything again ... until Saturday morning, when I got a "cancelled order" email from ProFlowers saying that my order had been cancelled. What?! I responded to this email too ... but still have not heard a response. Ridiculous. Should have used a different company to start with. Will never use again, and will tell all of my friends not to use.
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My order was never delivered, and I've been trying to call there for almost a week. I keep getting transferred back and forth between Proflowers and Flowerexpress, disconnected and put on hold in excess of 20 minutes at times. I've been told that I would receive a...
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proredpc
proredpc

If you haven't already received your resolution I want to ensure that happens. Please email me at cssocial@proflowers.com and I'll make sure that's done. I look forward to hel...

mollyinny
mollyinny

I assure you this complaint is not bogus. My credit card is willing to help me to dispute the charges, but unfortunately, it still doesn't give the flowers I ordered for my gr...

#386194
What a joke - my long distance bf sent me Valentine's Day flowers and I got a bunch of limp dead and soggy flowers. What a waste of $80!!!!!!!!! They didn't include the vase he paid for either. I am so sad that this is how I will remember Valentine's Day...
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proredpc
proredpc

Please allow me to be of service with you and this order. Please provide me with your order number at cssocial@proflowers.com. We want to make sure you are taken care of and I...

#384548
WHAT IS WRONG WITH YOU PEOPLE!!!!!!!!!!!!!! THIS ORDER WAS PLACED BACK ON JANUARY 6TH FOR DELIVERY ON FEB 14TH AND YOU MANAGED TO SCREW IT UP AND NOT DELIVER IT AT ALL.I SAT ON HOLD WITH CUSTOMER SERVICE FOR OVER 2 HOURS AND ALL THEY COULD DO IS ISSUE A NEW ORDER FOR...
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proredpc
proredpc

If you have not already receieved a resolution on your order please send me your order details at cssocial@proflowers.com. I will make sure you are taken care of for your orde...

#384479