State: New York City: Rochester Clear all filters (10 of 1323 reviews match)
filters
State:
City:
Product:
Show

I call florists direct now...ProFlowers has let me down too often.

I sent a bouquet to my daughter-in-law as a surprise, but I was the one surprised when I arrived at her house and found a very dinky bouquet instead of the one promised on the picture. ProFlowers , perhaps you need to find new florists or new pictures in order to be more honest. I have sent flowers through ProFlowers as Mother's Day gifts, Birthday gifts, Anniversary gifts, and just saying I love you gifts, but after seeing what they sent to my daughter-in-law, I won't use them any longer. Instead, I now look online for a florist near the homes of relatives and friends and ask what they can do for me at decent prices. It has been working out so much better.
#655972
Show

Proflowers Flowers Review

Flowers were a gift to have arrived on Friday- Friday,no flowers arrived. Flowers were on UPS truck until they arrived frozen on Monday. Even unfrozen these were the cheapest smallest crummiest most pathetic flowers; they in no way resembled the website photo. Avoid this company they ship garbage flowers.
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Turnaround Time
Website
#599326
Show

They dont help Proflowers sucks

I order flowers for a funeral and want them delivered the day before just incase and you still cant get them there ontime. Then when I call in the day of the funeral you wont tell me the name of the florist then put me on hold for a supervisor for over 20min. There is no due overs with a funeral. Then you send me this email saying here's a refund? This company is no good. -----Original Message-----From: order-status To: nycp333 Sent: Sat, Nov 1, 2014 11:40 amSubject: Confirmation of Your Refund Thank you for contacting us. Your credit card has been refunded for order 441833232512 in the amount of $83.95. Please allow a maximum of 5-7 business days for your refund to fully process, depending on your financial institution. If there is anything else we can be of assistance with, we are available to you 24 hours a day, seven days a week and we look forward to serving you. Doug Chaplin Head of Customer Care 1-866-526-9426
2.8
Details
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Price Affordability
Website
#553538
Show
So embarresed, i ordered a 50.00 dollar flower arrangement that look beautiful on the website at Pro Flowers. When my mom recieved them they were almost DEAD, petals almost ALL falling off!! i can't believe how terriable they looked. Plus the Chocolate (ROCKY...
Read more
Anonymous
Anonymous

did you phone them for a replacement? They will replace, but instead off complaining here, call THEM. Think about the holiday you are calling during. This is typical when o...

proredpc
proredpc

If you have not yet received a resolution regarding this issue, please reach out to us at socialcs@sm.proflowers.com & we will work to make this right for you.

#408342

Scheduled a delivery on Friday, September 7th for Sunday, September 9th - son getting married and wanted to send he and fiance a surprise before the wedding!! ProFlowers called 3PM Sunday to tell me that they could not find 2 of the flowers shown for the bouquet I...
Read more
proredpc
proredpc

We apologize that our florist dropped the ball. We work really hard to ensure that all of our deliveries are made as they were ordered. If in this case, we let you down, we\...

#344510
FWIW this company messed up on both orders I placed through them. First, they billed for add-ons that were not delivered. Second, they neglected to include a card. In their defense, they refunded the amount of the first order. Today, they only offered to resend the...
Read more
milkman48halfpints
milkman48halfpints

:) . O.K., they made good on my order. They went overboard trying to give me 20% off to try them again.

Anonymous
Problem Remediated

After calling ProFlowers special media team at 1-888-855-3486 and speaking with Amy, I was issued a full refund and am satisfied enough with the level of care that I will do b...

#338347

SCAM!! Order today and you will be ordering for ever. Made a legit order last year. This year another was placed without my approval. Contacts with the company have been allusive and vague. They stated that they will not respond the fraud victims or banks...Nice...
Read more
proredpc
proredpc

We apologize for any difficulty you have had in this matter. ProFlowers understands that identity theft is a serious problem and a serious crime and will cooperate fully with...

I ordered flowers for my mother's birthday. I specificed a specific delivery date that was offered. Upon completing checkout, they identified a different date than the one specified in the order. Then they delivered the item on neither the date I specified or the...
Read more
proredpc
proredpc

We\'re sorry if you had problems with out online order process; that isn\'t typical. If you had problems getting the product for the date you wanted online, our customer serv...

#303162
I can't believe that any company would continue to sponsor Rush Limbaugh, let along offer a discount for typing "Rush" into the promo code microphone. This is disgraceful! I know they are recieving a huge amount of email and calls regading customers who are angry. Can...
Read more
Anonymous
Anonymous

Probably the most common characteristic of a person slamming Rush Limbaugh is that they don't even listen to his program. It's like anything else. If you want the truth about ...

WittyHornedFrog653
WittyHornedFrog653

Rush has 20 million listeners daily. That is more that the number of viewers your leftists fake news television networks like CNN, MSNBC combined :) It is way, way past time f...

#301748

Contact ProFlowers Customer Service

Mailing Address:
ProFlowers
Customer Service 4840 Eastgate Mall
San Diego, California 92121
United States
All ProFlowers Contacts
My husband ordered me the 24 rainbow roses from ProFlowers. He also ordered the lavender spa kit and the chocolates to go with it to the tune of approximately $90. The roses look like complete ***, the spa stuff smells horrendous, and the chocolates were stale. I can...
Read more
jhernandez
jhernandez

I am sorry for your experience with ProFlowers. I would like to look into this for you. Please call 866-526-9426. Sallie

jhernandez
jhernandez

I am sorry for your experience with ProFlowers. I would like to look into this for you. Please call 866-526-9426. Sallie