I ordered flowers online at Proflowers.com for a friend that just had a new baby and I was told that the arrangement would look EXACTLY like the photo online. When they were delivered the vase was a white vase with a bear riding a unicorn, it was very tacky!!!! I called back and got a 20% return which was $7.50, then today I called, still mad about the situation, and got 30% which I was told is $11.50. I spent $62.72 on everything and even spent a little more to make sure it was what I ordered. I was told that is all they could do for me. I went on your website and read this:
100% Satisfaction Guarantee
Florist Express offers a 100% satisfaction guarantee. If you are not satisfied with our service for any reason feel free to contact us. We will either refund your money or redeliver a new product depending on the situation. The choice is yours!
I did not get my choice and feel that they take advantage of people and over price all the orders. Then they only give you back money ont the arragement. It is a joke and I will never use this company again!!!