Hello, Please note I have never written a response concerning services rendered or not rendered. However, my treatment by your company and lack of concern prompt this review.
I called monday May 7th for guarantee Mothers day delievery on Wednesday May 9th. I wanted to ensure my mother would recieve her flowers. There was no delievery on Wednesday or Thursday, so I called Proflowers on Friday. I spoke to a representative at Proflowers who told me the flowers could be delievered on Turesday May 15th.
I was totally surprise and upset! I did my part by contacting what I considered a reputable company and was totally disappointed with the customer service response. I asked to speak to his supervisor and he would not transfer me. Eventually, I ask for a refund and at this point hope to recieve it.
Feel free to respond.
Product or Service Mentioned: Proflowers Delivery Service.
Reason of review: Poor customer service.
Monetary Loss: $44.
Preferred solution: Full refund.