Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Turnaround Time
Value for money

It seems customer service for ProFlowers is handled overseas. The people that answer the phones have NO idea what expectations US customers need and want.

The customer service agents sure do like to use the hold button and you wait forever for anything to be done. I am still waiting for replacement flowers. Talk about getting nowhere fast this is the place for that. I don't understand why ProFlowers would outsource their customer service.

OH, profits. ProFlowers is the middleman for your orders.

Think about what you pay in extra charges, it always doubles what the flowers actually cost. Makes no sense at all.

Product or Service Mentioned: Proflowers Roses Flowers.

Reason of review: Damaged or defective.

Monetary Loss: $55.

Preferred solution: Let the company propose a solution.

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