State: Pennsylvania Product: Proflowers Delivery Service Clear all filters (7 of 209 reviews match)
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Proflowers Delivery Service Review

1.0
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My daughter order flowers for me for mothers day. Paid extra to have them delivered on Saturday. No flowers, no excuse and no apologies. My daughter and i live in opposite coasts. Very disappointing on both ends. Based on this i could not recommended this company.
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Review
#847926 Review #847926 is a subjective opinion of poster.
Service
Proflowers Delivery Service
Reason of review
Problem with delivery

ProFlowers in Carlisle, Pennsylvania - No Satisfaction

I ordered flowers for my wife to be delivered at her place of employment which is a hospital. I paid extra to have them delivered on a specific date and they weren't deliverable because the hospital was "closed". I called and had asked for my money back and the customer service was non existent. I then reluctantly, after more than an hour on the phone, most of which I had spent on hold, agreed to allow them to redeliver to our home. On the date they were to be delivered I received a phone call from a stranger wondering why I had sent her flowers. They were delivered to the completely wrong address. Highly advise that no one order flowers from these scam artists!!!!!!!!!!!!!!!!!!!
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6 comments
jhernandez
#610099

If you have not already receieved a resolution on your order please send me your order details at cssocial@proflowers.com. I will make sure you are taken care of for your order.

I look forward to hearing from you. -Mike @ProFlowers

Anonymous
#607881

Not sure but I ordered flowers for my 6 daughters for Valentine's Day this year to be delivered today at their places of work. The flowers were delivered however all but one of my daughters flowers were wilted only a few flowers were standing up.

I also experienced the hidden charges that others have mentioned. Consider yourself warned....

Anonymous
#607891

Actually I wouldn't have complained at all had my purchase been what it was supposed to be. Fresh and Alive flowers is all I expected.

I had no problem paying the price!

Marva
#608017

"As for the hipping charges those are clearly outlines on the website before you check out." >>> NO, they ARE NOT...who TF are you trying to fool here? Furthermore, who has time to *** around with poor customer service and wilted flowers...

people have more pressing matters to contend with.

GET YOUR ACT TOGETHER...I've already written to Howie Carr about your ***-poor service, only to arrive at YOU...Get with the program, this is not a grand economy to be messin' w/people and their hard-earned money! You are "SO SAD" for coming here with lame excuses for poor services; makes you look worse than you already are!

Marva
#608015
@Mom of 6

YEP, I used them last year...same story, only they did cut me a break when I called...but the flowers only lasted four days and were hanging low from day one.

What a Farce!

Marva
#608012

Where, where does it say that. Give the link so that I can dispute it. Why don't you back up your ridiculous statement??!

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Review
#383705 Review #383705 is a subjective opinion of poster.
Service
Proflowers Delivery Service
Loss
$70
Tags
  • Confidence trick

Steer Clear of the Proflowers Scam

Steer clear of the scam known as Proflowers...My fiancée placed an order with this outfit for Mother's Day, but quickly realized within just a FEW minutes of placing the order that she made an error. Although she immediately called the customer service department in an effort to make a minor change to the order, the representative claimed that the order was already processed and there would be nothing more that could be done. Let me tell you something, my friends...this will be the LAST order Proflowers ever receives from us, any of our friends and family, colleagues, acquaintances, people we pass by on the street, and the remainder of the world that will read my glowing reviews I intend to post on every relevant review site on the internet regarding their criminal operation. Thus, in Proflowers' attempt to steal an additional $10 in delivery charges from us, their all-American, obscene greed will cost them many times that amount in future sales. I hope they are pleased with their obviously flawed decision and non-existent customer support.
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4 comments
Anonymous
#945315

I don't like how flowers are marketed as $29.99 and after all is said and done it's $60. But you have to remember, Pro Flowers either has to get a local flower store deliver the flowers to you (hence the fee) or they next day air it (again, hence the fee).

If you order close to the holiday, as in within a day, you're going to pay a fee. This seems pretty elementary to me and I don't think your complain is valid.

Also, I like how you call proflowers *** and then tell the representative who explained in a calm matter to "keep your personal derogatory (how redundant of you) comments to yourself." And then you say they're mentally challenged.

jhernandez
#517313

We're sorry about the difficulties with you Mother's Day order. Unfortunately, due to the staggering volume of orders that we shipped for that holiday, we had a cutoff date for modifications to the orders. Once that cutoff date for modifications was reached (and in the days leading up to it), there was a disclaimer on our site which was clearly displayed above the "Confirm Order" button that we would not be able to modify orders after they were confirmed. This is because, in order to offset any problems that might arise, orders were being printed almost immediately to alleviate the strain on our various printers to ensure that everybody's gift was able to be delivered on time and as placed. We strive to ensure that all of our customers are delighted with their orders, but when the customer service agent told you that he or she was unable to make any changes to the order, you were not being lied to. Orders placed close to Mother's Day often become non-modifiable in the system within seconds because they've already been printed in preparation for the monumental task our hard working distribution staffs across the country have in the days leading up to major flower-giving holidays in order to ensure that everybody's mother gets her gift.

However, there was no attempt to steal any additional money from you, if it was the selection of an unwanted, more costly delivery date that you were trying to change. If that is the case, give me a call and I'll look into it for you.

-Steve K @ProFlowers

Social Media

888-855-3486

cssocial@providecommerce.com

Anonymous
#514284

To all of the mutant douche-bags who obviously work for or are affiliated in some way with proflowers...keep your personal derogatory comments to yourself. I do not have either the time or patience to explain to a buffoon the simple concept of customer service to insure satisfaction, and since you're obviously mentally challenged, it's hopeless anyway.

Anonymous
#514181

How dare Pro-Flowers prepares your order immediately in order to deliver on time. Super lame Mikie g -- get a grip.

You're blaming a business for doing exactly what you paid them to do, and really you should be mad at your fiance' for making an error in the first place for what was most likely a last minute Mother's Day order.

Shame on your for being ignorant, impatient and for procrastinating with the most important woman in your life.

Oh and it's clear you're REALLY mad -- you waited 2 months to post a complaint here. lame

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Review
#330653 Review #330653 is a subjective opinion of poster.
Service
Proflowers Delivery Service
Loss
$30

Never order proflowers...

First off hidden charges up to $40 just to deliver on Valentines day, have morning delivery, and just regular delivery fees... my Bf paid all of this to make sure I got the flowers before i left work. So paying extra doesnt help. they messed it up and they didnt arrive till 4PM. When they came they werent even arranged. I have no green thumb and he paid for an arrangment so why the *** should i be putting them together AT WORK.. I came in to work today a day later... Petals all over my desk. The dam *** flowers are already dieing. They say hte office will be talking about proflowers.. your right and not in a good way.
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1 comment
jhernandez
#431708

I apologize for your experience. We have a 7 day freshness guarantee that we would like to honor with your order.

Please contact us at 888-855-3486 and we will make this right. Luke

Review
#297244 Review #297244 is a subjective opinion of poster.
Service
Proflowers Delivery Service
ProFlowers - Pro Flowers is not a good company to buy from...
My fiance ordered my flowers for our anniversary as a surprise from Pro-Flowers. He told me that he placed the order at 9am on a Friday and paid extra to have them delivered by 2pm because I leave from work early on Fridays, I received a from Pro-flowers at 2:45pm...
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3 comments
Alita
#600176

Hi- that sounds awful. Mind telling me more about the situation?

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Review
#255598 Review #255598 is a subjective opinion of poster.
Service
Proflowers Delivery Service
I put in a special code from a christian radio station. they said you will get a special offer. it was special alright! I got to pay $54 for flowers that they said cost $29.90, they said the delivery would be $9.99. the only day available to deliver the flowers was...
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1 comment
jaynee h
#300311

I am sorry for your experience with ProFlowers. I would like to look into this for you.

Please call 866-526-9426. Sallie

Review
#236052 Review #236052 is a subjective opinion of poster.
Service
Proflowers Delivery Service

Proflowers Overcharges. Deceptive advertising

Pro flowers should be called "try to *** over" flowers. Their internet advertising is very deceptive and certainly does not show you all the charges you will receive! Then when I got Customer no service on the phone and tried to correct them and cancel the order they said "oh you will not be charged". BS ....charge has shown up and no credit. I know they advertise on Drudge and I think I heard Rush doing an ad for them the other day. I would hope these folks have enough morals not to accept any more of their advertising money. DO NOT USE THESE CRIMINALS!
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1 comment
jaynee h
#300154

ProFlowers apologizes that your Valentine's Day order was not delivered as requested. My name is Sallie and I can be reached at 866-526-9426 week days from 7 AM to 3:30 PM, PST.

Review
#221249 Review #221249 is a subjective opinion of poster.
Service
Proflowers Delivery Service
Loss
$20

Contact ProFlowers Customer Service

Website:
www.proflowers.com
Mailing Address:
Customer Service 4840 Eastgate Mall
San Diego, California 92121
United States
Phone:
(800) 580-2913
All ProFlowers Contacts

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