I ordered a Birthday arrangement - the order was delivered late to a business. Proflowers response was that the receipent was not there when the local florist attempted to deliver the arrangement.
Spoke with the business - no one attempted to deliver the flowers all day. This was at 5.56 pm. Proflowers response was refund of money or an up-grade to larger arrangement. A day late and a dollar short.
Also they would send a $20 gift certificate for future use. What a load - why would I ever use their service again?
A $20 gift certificate that for all intensive purposes is useless. Do not use this service - unreliable and their guarantee is worthless.