I ordered flowers for Mother's Day delivery --paid extra to have them sent on Sunday. Saturday afternoon I got a form email saying they couldnt fulfill the order but would deliver them Monday or Tuesday.
I called immediately and was told I would get a free upgrade on the bouquet along with a partial refund. They said they would call my mother and apologize. Simply put, none of this ever happened. No refund, no flowers were ever delivered.
I feel so rotten that my mother got nothing on Mother's Day. I spent the entire week this week trying to get through to Proflowers to get my money back -- the one things they did do was charge my credit card. After being on hold for at least 20 mins each time I called, I was told they couldnt do anything until they talked to the florist. Finally on Friday a customer service rep said they would give me a refund.
I haven't seen the money yet. The customer service, the follow through is horrendous at ProFlowers.
What makes me most upset is that my mother never got her flowers.
Product or Service Mentioned: Proflowers Delivery Service.