Product: Proflowers Customer Care Clear all filters (37 of 37 reviews match)
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2 comments
I just submitted my online order with proflowers.com and I was unpleasantly surprised. I had seen a special on Mother's Day flowers for $19.99 - quite a deal, right? So I went ahead with it. Throughout the checkout process I am seeing that shipping is $5, and a...
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proredpc
#651980

If you have not yet received a resolution regarding this issue, please reach out to us at socialcs@sm.proflowers.com & we will work to make this right for you.

Author
Location
Portland, Maine
Service
Proflowers Customer Care
Loss
$25
Review #406287 is a subjective opinion of poster.
1 comment
Ordered flowers at 10:15am for someone's birthday the following day (Sunday) paid extra to get the flowers delivered on a sunday by 1pm. got a confirmation email that everything was set. 11:00 on Sunday recieved an email that they could not honor the delivery...
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proredpc
#652004

If you have not yet received a resolution regarding this issue, please reach out to us at socialcs@sm.proflowers.com & we will work to make this right for you.

Author
Location
Gurnee, Illinois
Service
Proflowers Customer Care
Reason of review
Problem with delivery
Loss
$65
Review #393761 is a subjective opinion of poster.
2 comments
Is it better to not receive flowers or to receive dead flowers for Valentines? I would have to say I would rather not send my girlfriend flowers than give her dead ones! I was appalled today when my girlfriend sent me a text to indicate she received her flowers and...
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Anonymous
#653844

I tried to order flowers for a sunday delivery ($120 worth). I paid all the extra surcharges to make sure they were there in the morning and would be something to make her day...

Author
Location
Dallas, Texas
Service
Proflowers Customer Care
Loss
$55
Review #384541 is a subjective opinion of poster.
0 comments

ProFlowers misses Mother's Day

Don't use Proflowers unless you want to risk ruining a holiday or sentimental Day. They missed my Mother's Day delivery and had me online FOREVER to miss my Mother's Day. The best they could do was offer to deliver it again days later at the same full price. After I complained that days later would not be good enough, the customer service finally said they would knock off the shipping... and that was only after a huge complaint. I asked for a refund. I couldn't even expect that to be handled quickly and called my bank instead. Go with someone else if you want them to actually care about getting your flowers there in time. They certainly didn't care that an 80 year old waited all day for them.
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Author
Location
Los Angeles, California
Service
Proflowers Customer Care
Review #318171 is a subjective opinion of poster.
0 comments

Proflowers - Beware of Hidden Charges and spotty customer service

I order 3 items to be delivered to my mother and sisters, who will be together on mother's day. My order cost increased 50% with the standard delivery and the guarantee delivery charges even though I chose all flexible delivery dates. Also know that there is a shipping and care charge. I had to speak with two different customer service reps. One who told me that "promo codes" could be there when you start your order and disappear before you complete your order. "It just happens, that way" was the comment. I also asked to speak with a supervisor, to voice my dissatisfication, to be told that they are pretty busy and you will have to wait 5-10 minutes. I said fine, I really want to speak with some and was told that everyone was busy. I would not recommend PROFLOWERS to anyone.
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Author
Location
Chicago, Illinois
Service
Proflowers Customer Care
Loss
$30
Review #317353 is a subjective opinion of poster.
1 comment
That's a terrible answer. I'm sorry, but you cannot simply walk away from Limbaugh's disgraceful behavior by saying it is not your corporate opinion. You are giving him dollars that enable him to spew hatred. No amount of delight over your flowers can offset...
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Anonymous
#442412

ALL FUTURE FLOWER PURCHASES ARE CANCELLED! \"***\" was the proper word to use versus *** to make Ruhs analogy parallel to what he said. a 30 yr old, regardless of student...

Author
Location
Indialantic, Florida
Service
Proflowers Customer Care
Review #302152 is a subjective opinion of poster.
2 comments
I don't think I have ever written a bad review before, but ProFlowers/Florist Express is the ABSOLUTE WORST FLOWER SERVICE...EVER!!!!!! DO NOT GO THROUGH THIS HORRIBLE COMPANY!!! NOT ONLY DO THEY MESS UP YOUR ORDER, NOT DELIVER IT, CHARGE YOU INCORRECTLY ETC ETC,...
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jhernandez
#319146

I am sorry for your experience with ProFlowers. I would like to look into this for you. Please call 866-526-9426. Sallie

Author
Location
San Diego, California
Service
Proflowers Customer Care
Review #249303 is a subjective opinion of poster.