Product: Proflowers Customer Care Clear all filters (0 of 36 reviews match)
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I placed an order, then saw an upgrade of that same item , so, within 2 minutes I was on chat and asked it I could upgrade to same item but larger. She said I would have to cancel order and reorder and to call them. I called right away (matter of fact while I was still...
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1.0
Product
Proflowers Customer Care
I didn't like
  • Unable to upgrade 2 minutes after order placed
  • Told i could cancel and reodoer then told i could not cancel
  • Was lied to
#1410846
Sad, I will NEVER use Proflowers again. Tried to explain to girl in South America, but she said there was never a charge for $66.41. Told her I had credit statement in front of me and paid $66.41 for flowers, 8-2-18, to Portland on Citibank Credit card. Won't comment...
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3.2
Product
Proflowers Customer Care
I liked
  • Never again
  • Prior service
  • Convenience of ordering flowers on line
I didn't like
  • Refusal to acknowledge their mistake
  • Customer service
#1341186
The old-fashioned customer service is no longer available at any company they look at their computers and if that's what they see no matter if there's all this other proof their word is the bomb what happened to these people I don't care you have proof of this I don't...
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1.4
Product
Proflowers Customer Care
#1256826
I received beautiful flowers from ProFlowers but no card. I know who they are from but want to know what was said on the card. I called customer care and spoke with Angelu, after many attempts for clarification I asked to speak with someone in the US. I was informed...
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3.0
Product
Proflowers Customer Care
I didn't like
  • Customer service
  • No card had to deal with customer service
#1252442
I called because I received a an email stating I would get a $15 credit toward a $29 purchase.I called because the credit was not being taken off, I spoke with a Rep that acted as though I was lying about the email I received. He took his lazy *** a ridiculous rate of...
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2.8
Product
Proflowers Customer Care
#1191271
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ProFlowers - Bravo, Pro Flowers!

Update Within hours, Proflowers contacted me offering a replacement bouquet. Bravo! A company that stands behind their product is a company I’ll deal with again.
Product
Proflowers Customer Care
#1163233
My mothers birthday flowers were cancelled due to a "credit card" issue. I make MANY charges to this card - with very minimal issue. If something seems fradulent I receive a call - i was NEVER contacted by the credit card regarding a very small proflower charge. Then,...
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Product
Proflowers Customer Care
I didn't like
  • That they would cancel an order
#1153787
They tried to nickel and dime me where the amount they wanted to charge my card was equal to the coupon I purchased in the beginning. After I received the confirmation email, I noticed the addressee (who's name I spelled out to the company rep) was misspelled. So I had to call again to correct it. The rep with whom I spoke was short and rude. I will NEVER EVER do business with ProFlowers...
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1.0
Product
Proflowers Customer Care
#1068910
The bill total provided by the representative provided was different than what appears on my credit card statement.When I asked to cancel she promised a 15% discount with free shipping which was not on the order confirmation sent in the email after the call. I called...
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Product
Proflowers Customer Care
#1045815
My fiancee revived the flowers as best she could -- ProFlowers sent a duplicate arrangement which arrived 2 days later (it was "next day" after I complained). The arrangement was beautiful and the family MADE me promise to write a great review. They really fixed the...
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3.6
Product
Proflowers Customer Care
#1029665