Manufacturer: Proflowers Category: Customer Care Clear all filters (29 of 29 reviews match)
filters
manufacturer:
seller:
Show
state:
Show
city:
Show
category:
They tried to nickel and dime me where the amount they wanted to charge my card was equal to the coupon I purchased in the beginning. After I received the confirmation email, I noticed the addressee (who's name I spelled out to the company rep) was misspelled. So I had to call again to correct it. The rep with whom I spoke was short and rude. I will NEVER EVER do business with ProFlowers...
Read more
1.0
Product
Proflowers Customer Care
#1068910
The bill total provided by the representative provided was different than what appears on my credit card statement.When I asked to cancel she promised a 15% discount with free shipping which was not on the order confirmation sent in the email after the call. I called...
Read more
Product
Proflowers Customer Care
#1045815
My fiancee revived the flowers as best she could -- ProFlowers sent a duplicate arrangement which arrived 2 days later (it was "next day" after I complained). The arrangement was beautiful and the family MADE me promise to write a great review. They really fixed the...
Read more
3.6
Product
Proflowers Customer Care
#1029665

Proflowers Customer Care Review

#1022547
1.2
Details
Customer service is terrible. Asside from the fact that they cannot understand English, they got the order wrong, sent to wrong address, called and left me a message because they couldn't the place, then when i rerurned their call they had no clue why I was callibg???? Still waiting for either my flowers or a refund. Please do not do business with this company.
Comment
Show
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Turnaround Time
Value for money
Website

Proflowers Customer Care Review

#1008929
1.0
Details
I want nothing else to do with this company. Customer service is horrible. Do not contact me. I am DONE!!!!!!#
Comment
Show
Customer service

Proflowers Customer Care Review

#1001909
Failed to inform me in a timely manner that the flower arrangement will be delayed until the following day.
Comment
Show

Proflowers Customer Care Review

#897343
1.0
Details
If you buy any flowers from this company. They will send you emails every single day about *** for the rest of your life. No matter how many times you unsubscribe or contact them and ask to be removed from the mailing list.
Comment
Show
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Turnaround Time
Value for money
Website
I was browsing thru proflowers selection when i came upon a deal for 22.49. I clicked on it to gain more info and next thing i know ive purchased it but the real kicker was what i was charged......65$ hide fees much? So imediately i canceled the order. After six hours...
Read more
1.0
Product
Proflowers Customer Care
#1004300
Wow, what an awful company “Pro”flowers is now.I will NEVER purchase anything from your terrible company ever again!! Your company use to be “Pro,” but that’s ancient history. Mr. Strauss, I strongly suggest paying better attention to who you are hiring. Perhaps stop...
Read more
1.0
Product
Proflowers Customer Care
I didn't like
  • Being lied to
#845429
WHAT THE DOES THAT MEAN? When I placed the order, I placed it at proflowers.com. NOT A LOCAL FLORIST. PROFLOWERS.COM SHOULD BE RESPONSIBLE FOR THE SERVICE EXPERIENCE OF THEIR PAYING CUSTOMERS. When I was given this ridiculous answer, I became even more FURIOUS. She...
Read more
1.0
Product
Proflowers Customer Care
#844365
I have NEVER in my 50 plus years had such terrible customer service.Pro Flowers did not deliver my flowers to my mother on the 6th for Mothers Day nor did they even contact me to let me know. Also, tying to get in touch with a customer service person has been a...
Read more
1.5
Product
Proflowers Customer Care
I liked
  • Absolutely disgusted
  • Unacceptable
I didn't like
  • Did not deliver as promised
  • Poor customer service
#844038
I have ordered from them in the past being drawn in with endless emails offer specials..last time I participated in a " special deal" the terms were not clear and my buy one get one was useless .. so I treid again tonight .. the invoice amount at check out did not...
Read more
1.9
Product
Proflowers Customer Care
I liked
  • Absolutely disgusted
I didn't like
  • Fraudulant representation
  • False advertisement of discount
#832947
Ordered flowers on 12/22/15 and was charged 14.99 shipping plus another 9.99 for guaranteed delivery on 12/24/15. My total bill was 71.14 for a 39.99 flower arrangement. My friend received the flowers at her residence 12/25/15. I contacted ProFlowers customer care...
Read more
Product
Proflowers Customer Care
#758536
On Monday, I placed an order with Proflowers.com. I paid extra to have the delivery date be the next day. On Tuesday, the order never showed up. I received no word from the company on why. I used their convenient customer care portal to ask why, and was assured I'd...
Read more
1.0
Product
Proflowers Customer Care
I didn't like
  • Customer service
  • Lack of urgency
#697327