Manufacturer: Proflowers Category: Customer Care Clear all filters (24 of 24 reviews match)
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My fiancee revived the flowers as best she could -- ProFlowers sent a duplicate arrangement which arrived 2 days later (it was "next day" after I complained). The arrangement was beautiful and the family MADE me promise to write a great review. They really fixed the...
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3.6
#1029665
I was browsing thru proflowers selection when i came upon a deal for 22.49. I clicked on it to gain more info and next thing i know ive purchased it but the real kicker was what i was charged......65$ hide fees much? So imediately i canceled the order. After six hours...
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1.0
#1004300
Wow, what an awful company “Pro”flowers is now.I will NEVER purchase anything from your terrible company ever again!! Your company use to be “Pro,” but that’s ancient history. Mr. Strauss, I strongly suggest paying better attention to who you are hiring. Perhaps stop...
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Proflowers Customer Care Review

#1022547
1.2
Customer service is terrible. Asside from the fact that they cannot understand English, they got the order wrong, sent to wrong address, called and left me a message because they couldn't the place, then when i rerurned their call they had no clue why I was callibg???? Still waiting for either my flowers or a refund. Please do not do business with this company.
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Proflowers Customer Care Review

#1008929
1.0
I want nothing else to do with this company. Customer service is horrible. Do not contact me. I am DONE!!!!!!#
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Proflowers Customer Care Review

#1001909
Failed to inform me in a timely manner that the flower arrangement will be delayed until the following day.
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Proflowers Customer Care Review

#897343
1.0
If you buy any flowers from this company. They will send you emails every single day about *** for the rest of your life. No matter how many times you unsubscribe or contact them and ask to be removed from the mailing list.
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WHAT THE DOES THAT MEAN? When I placed the order, I placed it at proflowers.com. NOT A LOCAL FLORIST. PROFLOWERS.COM SHOULD BE RESPONSIBLE FOR THE SERVICE EXPERIENCE OF THEIR PAYING CUSTOMERS. When I was given this ridiculous answer, I became even more FURIOUS. She...
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I have NEVER in my 50 plus years had such terrible customer service.Pro Flowers did not deliver my flowers to my mother on the 6th for Mothers Day nor did they even contact me to let me know. Also, tying to get in touch with a customer service person has been a...
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1.5
I liked
  • Absolutely disgusted
  • Unacceptable
I didn't like
  • Did not deliver as promised
  • Poor customer service
#844038
I have ordered from them in the past being drawn in with endless emails offer specials..last time I participated in a " special deal" the terms were not clear and my buy one get one was useless .. so I treid again tonight .. the invoice amount at check out did not...
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1.9
I liked
  • Absolutely disgusted
I didn't like
  • False advertisement of discount
  • Fraudulant representation
#832947
Ordered flowers on 12/22/15 and was charged 14.99 shipping plus another 9.99 for guaranteed delivery on 12/24/15. My total bill was 71.14 for a 39.99 flower arrangement. My friend received the flowers at her residence 12/25/15. I contacted ProFlowers customer care...
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On Monday, I placed an order with Proflowers.com. I paid extra to have the delivery date be the next day. On Tuesday, the order never showed up. I received no word from the company on why. I used their convenient customer care portal to ask why, and was assured I'd...
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1.0
I didn't like
  • Lack of urgency
  • Poor customer service
#697327
02/13/2015: @ProFlowers You are a major ‪#‎disappointment‬... I mean to make one mistake is forgivable but to commit a second one... well, that is simply unforgivable!?! ...and the customer service is so bad and non-existent that I am surprised I was able to keep my...
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1.3
I liked
  • Selection
I didn't like
  • Customer service
  • Lack of urgency
  • Quality assurance
#595860
the first time the girl had nonstop computer problems and I had repeat myself 10 times. the second time I called because there was no card or food and the box was rough. the guy on the phone had no compastion, and made me feel like he didnt care. he was quick and...
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1.7
I liked
  • Selection
  • Website
I didn't like
  • Customer service
  • Staff attitude
  • Charges for everything
#590591