I do not recommend this company | ProFlowers in Bonita Springs, Florida

1.0
Details
Received a package with no card as to who the tree was from, called customer service and spoke with someone who not only couldn't tell me who it was from, but said they couldn't tell me anyway. They checked with the customer who wouldn't give me a phone number. Sounded as if the service was in a foreign country, probably the Phillipines. Terrible service. Do not use!! Address on the label was non-existant.
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#1740520 Review #1740520 is a subjective opinion of poster.
Service
Proflowers Customer Care

Don’t call | ProFlowers

I called because I did not give the billing address. What a waste of time. I had trouble hearing the person on the phone plus I couldnt understand her. I asked several times to speak with someone else - no result. Dont think that I will do business with them again!
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#1729972 Review #1729972 is a subjective opinion of poster.
Service
Proflowers Customer Care
Reason of review
Poor customer service

Pissed off | ProFlowers

1.0
Details
Didn't send the flowers I ordered and I ordered a card and that wasn't delivered with the flowers so she didn't know who they were from on 2/14/2019 and when I called to get answers the phone just kept hanging up
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#1471887 Review #1471887 is a subjective opinion of poster.
Service
Proflowers Customer Care

Horrible experience | ProFlowers

1.0
Details
Billed twice with 2 different amounts for flowers that were ordered. Representatives are very hard to understand when you call customer service. Shipping number that was given was never processed HORRIBLE HORRIBLE. DO NOT ORDER FROM THIS PLACE. SCAM
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#1470844 Review #1470844 is a subjective opinion of poster.
Service
Proflowers Customer Care
1.0
Details
I placed an order, then saw an upgrade of that same item , so, within 2 minutes I was on chat and asked it I could upgrade to same item but larger. She said I would have to cancel order and reorder and to call them. I called right away (matter of fact while I was still...
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Review
#1410846 Review #1410846 is a subjective opinion of poster.
Service
Proflowers Customer Care
Cons
  • Was lied to
  • Told i could cancel and reodoer then told i could not cancel
  • Unable to upgrade 2 minutes after order placed
Reason of review
Order processing issue
Loss
$87
Preferred solution
Let the company propose a solution
3.2
Details
Sad, I will NEVER use Proflowers again. Tried to explain to girl in South America, but she said there was never a charge for $66.41. Told her I had credit statement in front of me and paid $66.41 for flowers, 8-2-18, to Portland on Citibank Credit card. Won't comment...
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Review
#1341186 Review #1341186 is a subjective opinion of poster.
Service
Proflowers Customer Care
Pros
  • Convenience of ordering flowers on line
  • Prior service
  • Never again
Cons
  • Customer service
  • Refusal to acknowledge their mistake
Reason of review
Problems with payment
Loss
$46
Preferred solution
Full refund
Tags
  • Do Not Use Proflowers
1.4
Details
The old-fashioned customer service is no longer available at any company they look at their computers and if that's what they see no matter if there's all this other proof their word is the bomb what happened to these people I don't care you have proof of this I don't...
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Review
#1256826 Review #1256826 is a subjective opinion of poster.
Service
Proflowers Customer Care
Reason of review
Poor customer service
3.0
Details
I received beautiful flowers from ProFlowers but no card. I know who they are from but want to know what was said on the card. I called customer care and spoke with Angelu, after many attempts for clarification I asked to speak with someone in the US. I was informed...
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Review
#1252442 Review #1252442 is a subjective opinion of poster.
Service
Proflowers Customer Care
Cons
  • No card had to deal with customer service
  • Customer service
Reason of review
Poor customer service
2.8
Details
I called because I received a an email stating I would get a $15 credit toward a $29 purchase.I called because the credit was not being taken off, I spoke with a Rep that acted as though I was lying about the email I received. He took his lazy *** a ridiculous rate of...
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Review
#1191271 Review #1191271 is a subjective opinion of poster.
Service
Proflowers Customer Care
Reason of review
Poor customer service
Loss
$75
Preferred solution
Let the company propose a solution

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ProFlowers reviews

Bravo, Pro Flowers! | ProFlowers

Update Within hours, Proflowers contacted me offering a replacement bouquet. Bravo! A company that stands behind their product is a company I’ll deal with again.
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Review
#1163233 Review #1163233 is a subjective opinion of poster.
Service
Proflowers Customer Care
Reason of review
Good customer service