Product: Proflowers Customer Care Clear all filters (38 of 38 reviews match)
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ProFlowers - Dont waste your time to be disappointed

The bill total provided by the representative provided was different than what appears on my credit card statement. When I asked to cancel she promised a 15% discount with free shipping which was not on the order confirmation sent in the email after the call. I called back to cancel and they told me there was nothing they could do, even though I had just placed my order. Asked to speak to a supervisor and was told they weren't available. Very bad business, i will NEVER order from them again. This charge will definitely be disputed with my bank. The customer service has been by far the worst Ive ever experienced.
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Review
#1045815 Review #1045815 is a subjective opinion of poster.
Service
Proflowers Customer Care
Reason of review
Pricing issue
Loss
$74
Preferred solution
Full refund

ProFlowers - They dropped the ball, but picked it up great the next day

3.6
Details
I ordered an arrangement (with chocolates) for my fiancee who was staying with family in Miami... The order was left on the doorstep without at even ringing the doorbell or calling the recipient's phone. The result was wilted flowers and melted chocolate after I called and made her check outside to see if it had been delivered.....It was there; I was mad. My fiancee revived the flowers as best she could -- ProFlowers sent a duplicate arrangement which arrived 2 days later (it was "next day" after I complained). The arrangement was beautiful and the family MADE me promise to write a great review. They really fixed the error; I will order from them again.
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Review
#1029665 Review #1029665 is a subjective opinion of poster.
Service
Proflowers Customer Care
Reason of review
Good customer service

Proflowers Customer Care Review

1.2
Details
Customer service is terrible. Asside from the fact that they cannot understand English, they got the order wrong, sent to wrong address, called and left me a message because they couldn't the place, then when i rerurned their call they had no clue why I was callibg???? Still waiting for either my flowers or a refund. Please do not do business with this company.
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Review
#1022547 Review #1022547 is a subjective opinion of poster.
Service
Proflowers Customer Care
Reason of review
Poor customer service

Proflowers Customer Care Review

1.0
Details
I want nothing else to do with this company. Customer service is horrible. Do not contact me. I am DONE!!!!!!#
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Review
#1008929 Review #1008929 is a subjective opinion of poster.
Service
Proflowers Customer Care
Reason of review
Poor customer service

Proflowers - Customer Care Review

1.0
Details
I was browsing thru proflowers selection when i came upon a deal for 22.49. I clicked on it to gain more info and next thing i know ive purchased it but the real kicker was what i was charged......65$ hide fees much? So imediately i canceled the order. After six hours of phone calls i finally got it canceled....but my money wont be refunded for 5 to 7 days. So tell me proflowers what should i do about a gift? Honestly proflowers is a scam there customer service is outsourced. There flower supplyers are retarded and there webpage is a setup....be wary of what you click on you might of just bought it. In summery .......*** proflowers with a dirty spiked donkey *** sideways.
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Review
#1004300 Review #1004300 is a subjective opinion of poster.
Service
Proflowers Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Proflowers Customer Care Review

Failed to inform me in a timely manner that the flower arrangement will be delayed until the following day.
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Review
#1001909 Review #1001909 is a subjective opinion of poster.
Service
Proflowers Customer Care
Reason of review
Problem with delivery

Proflowers Customer Care Review

1.0
Details
If you buy any flowers from this company. They will send you emails every single day about *** for the rest of your life. No matter how many times you unsubscribe or contact them and ask to be removed from the mailing list.
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Review
#897343 Review #897343 is a subjective opinion of poster.
Service
Proflowers Customer Care
Reason of review
Poor customer service

ProFlowers in El Dorado Hills, California - What an awful company "Pro"flowers is!!!

1.0
Details
Wow, what an awful company “Pro”flowers is now. I will NEVER purchase anything from your terrible company ever again!! Your company use to be “Pro,” but that’s ancient history. Mr. Strauss, I strongly suggest paying better attention to who you are hiring. Perhaps stop hiring so many foreigners?? They do not fully comprehend English & your agents & supervisors have no idea what they are doing. It’s a shame that to save-a-buck or two hiring foreigners, your company has gone down the tubes. I placed a Mother’s Day order the morning of April 22nd This order included two plants & the order was confirmed. Apparently after SEVEN phone calls that I spoke with agents & their supervisors all the way up to Friday May 6th NONE of your employees assisted me or could give me an answer as to WHY they could not fix whatever the issue was. Neither my Mother nor my Wife received the plants I had ordered for them. Now, when I called (again) to ask one of your agents why exactly they never received their flower arrangements, they told me an “error” occurred. Hmmmm, interesting! Then what were your agents & supervisors doing to help me each & every one of those phone calls I’d placed?!?! I also placed an order on 05/03/16 for my Mother in law. Notice that the Delivery Date says for MAY 8th? You know…..Mother’s Day??? But guess when your people decided to deliver her flowers?! MONDAY MAY 9th!!! When I think of “Pro”flowers, I get sick to my stomach. Trust & believe that I will be Yelping about your terrible company & telling all my friends, family, & any social media that I possibly can about what a disaster of a company “Pro”flowers is. You have permanently lost a customer (and the others I spread the word to). Good riddance!!!
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Review
#845429 Review #845429 is a subjective opinion of poster.
Service
Proflowers Customer Care
Cons
  • Being lied to
Reason of review
Poor customer service
Loss
$89
Preferred solution
Full refund
Tags
  • Proflowers Sucks

Proflowers Customer Care Review

1.2
Details
Terrible terrible customer service She kept giving me different prices for all of the extra fees I was in the phone for over 1 and a half hours!!! I asked to speak to a manager or supervisor and she hung up on me. I would NOT ever recommend this company to anyone. They are rude and charge outrageous prices for shipping, handling, on EACH item including a 1.99 card. Awful! Terrible!
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Review
#845379 Review #845379 is a subjective opinion of poster.
Service
Proflowers Customer Care
Reason of review
Pricing issue

ProFlowers in Fort Lauderdale, Florida - WORST EXPERIENCE EVER IN ANY INDUSTRY! EVEN CABLE!!

1.0
Details
To whom it may concern, I am a 29 year old mother of 2. Let me start off by saying that I usually use FTD for my flower deliveries. I decided to give you guys a try this year through the recommendation of a co-workers. WORST CHOICE EVER! I have never taken the time to write a business a letter off discontent until today. Your service has been so HORRENDOUS that I have decided to take the time out of my day to send this email. I have never seen a company have such a blatant disregard for its paying customers, quite frankly its DISGUSTING and you should be out of business. On Friday, May 6th, I placed two orders to be delivered ON MOTHER'S DAY, SUNDAY MAY 8TH to both my mother and mother-in-law in Florida. When I placed the order for my mother-in-law, I was given the option to include an electronic greeting card. I was NOT given the same option for my mother's bouquet. On Saturday, May 7th, I decided to call your customer service to see if I could be emailed a link to send the electronic greeting card to my mother as well. After waiting on hold for 10 minutes, I was able to reach a representative that clearly was not in the United States. They did not understand what I was requesting, so they transferred me to someone in the United States. After waiting on hold for ONE HOUR, I was finally connected to an American representative, only for them to tell me that the electronic greeting card was not available for the bouquet I sent. So I pose you these two questions: 1. Why do you not have a standardized set of offerings? 2. Why in the world did I need to wait on hold for an ENTIRE HOUR for a second representative to tell me it was not available. Why couldn't the first representative tell me this? If you are going to outsource your call centers, you should make sure that they are equip and able to hand customer service questions. Not just transfer your paying customers somewhere else. Oh but wait...that issue is MEANINGLESS compared to what happened next. It gets SO MUCH WORSE. On Sunday May 8th, my mother DID NOT receive her mother's day bouquet of sunflowers that I spent NINETY ONE DOLLARS ON. Around 9:15pm MST I called your customer service to find out why the delivery was never made. I was told by the representative that the florist ran out of the flowers that I ordered.So now I pose these questions: 1. Why did I not receive a courtesy call explaining that the florist ran out of flowers? 2. Why was I not given another bouquet option BEFORE the end of mother's day? 3. Why did I have to be the one to call in about a service that YOU did not deliver? So the representative gave me the option to have the flowers delivered on Monday, May 9th. I was EXTREMELY CLEAR that I did not want the flowers delivered the next day, and that I just wanted my refund. He apologized for the inconvenience and told me that he processed my return. IT GETS MUCH MUCH WORSE...... When I woke up this morning, I found it odd that I had not received a confirmation email of my refund. So I called your customer service to confirm that the refund was processed. To my surprise, THE ORDER WAS IN FACT NOT REFUNDED. Instead, this representative placed the order for the flowers to be delivered today and issued a $25 gift card to my email. COMPLETE DISREGARD FOR MY CLEAR REQUEST. YOUR COMPANY SHOULD BE ASHAMED. To make matters worse, the service representative who had to break this horrible news to me also informed me that she COULD NOT refund me my money because it was a FLORIST ORDER. WHAT THE DOES THAT MEAN? When I placed the order, I placed it at proflowers.com. NOT A LOCAL FLORIST. PROFLOWERS.COM SHOULD BE RESPONSIBLE FOR THE SERVICE EXPERIENCE OF THEIR PAYING CUSTOMERS. When I was given this ridiculous answer, I became even more FURIOUS. She put me on hold and told me that she was going to have to transfer me to the florist department. BUT GUESS WHAT???? I NEVER WAS TRANSFERRED. I was put on hold and the call was dropped. I was on a LAND LINE, not a cell phone, so I know it was not me who dropped the call. Sooo, I called back again. This time, when the service rep answered, I asked to speak to a manager immediately. She of course asked me what was going. When I explained to her, she told me that she could processes the return. So I asked her why she could processes it and the representative before her couldn't? She said that she couldn't speak for the other representative, but all she had to do was pull up her application and process the return. So I waited for her to pull up her application and I gave her the information she requested. Please keep in mind, that I had ALREADY EXPLAINED TO HER THE THE PREVIOUS REPRESENTATIVE TOLD ME THAT SHE COULD NOT PROCESS THE RETURN BECAUSE IT WAS A FLORIST ORDER. Well, when this representative finally got her application up, she told me that she could process it because it was indeed a florist order. WHAT???? I JUST TOLD THIS WOMAN THAT THE REP BEFORE HER TOLD ME THAT. SO SHE MADE ME WAIT FOR HER TO PULL UP HER *** APPLICATION TO TELL ME THAT SAME EXACT THING THAT I JUST TOLD HER!!! So this woman, named Melissa BTW, told me that she would have to transfer me to the florist department. Upon finally being transferred, I discover that I am transferred to a department OVERSEAS! I tell the representative to put a manager on the line immediately. He asks me for my order number and I refuse to give it to him. I insist that he puts a manager on the line. He puts me on hold an guess what happens... THE CALL DROPS AGAIN WHILE I AM ON A LAND LINE!!! What is REALLY happening is that YOUR REPRESENTATIVES ARE HANGING UP ON ME!!! So I take a deep breath and I dial your customer service number for what FEELS LIKE THE 50TH TIME. Once again I am routed to an overseas representative. Once again I immediately ask for a manager. The representative asks for my order number and I refuse to give it to him. I tell him I will provide it to the manager once he or she gets on the line. He puts my on hold, then comes back on the line and tells me that his supervisor will not come on unless I provide the order number first. So I told him to give me the managers name and ID number so that I could report this manager for not coming to the line. He put me on hold, then he came back and said that he was going to transfer me. WHY DID I NEED TO THREATEN TO REPORT THE MANAGER IN ORDER FOR HER TO COME TO THE LINE? RIDICULOUS!! Finally the supervisor comes on the line. I explain the entire situation to her. She explains to me that she is going to put me on hold, contact the florist department to issue the refund then provide me with confirmation. She was able to do all of this WITHIN 5 MINUTES!!!!! SO I ASK YOU THIS FINAL QUESTION...WHY IN THE WORLD DID I HAVE TO CALL SO MANY TIMES AND BE GIVEN THE RUN AROUND BY SEVERAL AMERICAN REPRESENTATIVES FOR SOMETHING THAT AN OVERSEAS REP WAS ABLE TO DO IN FIVE MINUTES??? Once again, I would like to make clear that never in MY LIFE have I taken the time to write an email like this to a business. This has been BY FAR the WORST customer service experience I have ever had across ALL INDUSTRIES, EVEN THE CABLE INDUSTRY. I don't even understand how you guys are still in business. I wouldn't be surprised if your company goes under in the coming years. Disgruntled ex-customer, Ariane Voigt 954-662-8280 PS. YOU DON'T CARE, SO YOU SHOULD CHANGE THE CUSTOMER SERVICE EMAIL ADDRESS. EXTREMELY MISLEADING!!!
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Review
#844365 Review #844365 is a subjective opinion of poster.
Service
Proflowers Customer Care
Reason of review
WORST COMPANY EVER
Preferred solution
an apology and explanation for such poor business practices