Product: Proflowers Customer Care Clear all filters (0 of 36 reviews match)
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I have ordered from them in the past being drawn in with endless emails offer specials..last time I participated in a " special deal" the terms were not clear and my buy one get one was useless .. so I treid again tonight .. the invoice amount at check out did not...
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1.9
Product
Proflowers Customer Care
I liked
  • Absolutely disgusted
I didn't like
  • False advertisement of discount
  • Fraudulant representation
#832947
Ordered flowers on 12/22/15 and was charged 14.99 shipping plus another 9.99 for guaranteed delivery on 12/24/15. My total bill was 71.14 for a 39.99 flower arrangement. My friend received the flowers at her residence 12/25/15. I contacted ProFlowers customer care...
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Product
Proflowers Customer Care
#758536
On Monday, I placed an order with Proflowers.com. I paid extra to have the delivery date be the next day. On Tuesday, the order never showed up. I received no word from the company on why. I used their convenient customer care portal to ask why, and was assured I'd...
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1.0
Product
Proflowers Customer Care
I didn't like
  • Poor customer service
  • Lack of urgency
#697327
02/13/2015: @ProFlowers You are a major ‪#‎disappointment‬... I mean to make one mistake is forgivable but to commit a second one... well, that is simply unforgivable!?! ...and the customer service is so bad and non-existent that I am surprised I was able to keep my...
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1.3
Product
Proflowers Customer Care
I liked
  • Selection
I didn't like
  • Supervisor will call back 24 hrs
  • Very bad customer service
  • Zero compassion
#595860
the first time the girl had nonstop computer problems and I had repeat myself 10 times. the second time I called because there was no card or food and the box was rough. the guy on the phone had no compastion, and made me feel like he didnt care. he was quick and...
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1.7
Product
Proflowers Customer Care
I liked
  • Selection
  • Website
I didn't like
  • Customer service
  • Price
  • Attuide of the people
#590591
I order flowers for a funeral and want them delivered the day before just incase and you still cant get them there ontime. Then when I call in the day of the funeral you wont tell me the name of the florist then put me on hold for a supervisor for over 20min. There is...
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2.8
Product
Proflowers Customer Care
#553538
I ordered flowers for a friends birthday for same day delivery. They were supposed to be a surprise but I asked her husband to keep an eye out for them. They were never delivered so I immediately called customer service. This lady was nice enough and assured me that...
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Product
Proflowers Customer Care
#480596
The only reason I chose to order from Pro flowers was because of the guaranteed delivery on Valentine's Day and I thought this would save me a trip to the store then to the post office to mail it. I was so wrong I should've just done the work myself. My order was not...
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Product
Proflowers Customer Care
#475742
I ordered flowers for both my Mother and my Stepmother for Mothers Day a week ahead of time and paid extra for Saturday delivery to make sure they got there ahead of the big day. Imagine my surprise when neither ordered was delivered. I called customer service and...
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Product
Proflowers Customer Care
#410194
I just submitted my online order with proflowers.com and I was unpleasantly surprised. I had seen a special on Mother's Day flowers for $19.99 - quite a deal, right? So I went ahead with it. Throughout the checkout process I am seeing that shipping is $5, and a...
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proredpc
proredpc

If you have not yet received a resolution regarding this issue, please reach out to us at socialcs@sm.proflowers.com & we will work to make this right for you.

Funny Mann
Funny Mann

I'm glad I seen this. I was going to order them. I'm like you those hidden fees are getting out of control. Just add it to the price and remove the word FEE. I will just go ou...

Product
Proflowers Customer Care
#406287