DO NOT ORDER FROM PROFLOWERS!

1.0
Details
I ordered flowers for my wife for anniversary to be delivered a day early (today). Primitive tracking said it was still out for delivery as of 9pm. Since I knew that had to be wrong, I called and got hard to understand customer service. She told my order would be delivering via UPS a week from today. I told her that was unacceptable, and she said that best she could do would be 5 days. No sense of priority or that they just messed up in a HUGE way. I got refund (I hope) , and will NEVER use them ever again. Stay away from this sorry company!
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Review
#1730728 Review #1730728 is a subjective opinion of poster.
Service
Proflowers Delivery Service

No recommendation | ProFlowers

screwed up birthday delivery with three weeks notices
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Review
#1721298 Review #1721298 is a subjective opinion of poster.
Service
Proflowers Delivery Service
Pros
  • Never again
Reason of review
Problem with delivery
Loss
$125

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Verified Reviewer

DO NOT TRUST ProFlowers!

1.0
Details
Do NOT trust Proflowers! I ordered flowers for my daughter's birthday. We waited ALL DAY, having received an email at 6:00 AM saying the local florist was working on the order. NO FLOWERS! I kept checking the order status. It was "In Progress" ALL DAY. I finally called at 5:30 PM. They apologized but they WERE UNABLE TO FULFILL THE ORDER. No one called. No one emailed. No one called my daughter -- NOTHING. This was my first and last time and I'm writing this so that you can save yourselves.
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Review
#1705517 Review #1705517 is a subjective opinion of poster.
Service
Proflowers Delivery Service
Cons
  • All
Reason of review
Order processing issue

Wife’s birthday flowers never arrived | ProFlowers

1.8
Details
I ordered a two dozen roses for my wife, at 700 pm the day of arrival I called to inquire. They assured me on their way, then called at 8,9 pm respectvly all the while talking to support from India and every call taking 20 minutes due to language barrier I canceled then they tried to charge me for flowers on the next day what an Auful experience. From now on I go local no more big box flowers I had a similar experience with 1-800 flowers terrible
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Review
#1503978 Review #1503978 is a subjective opinion of poster.
Service
Proflowers Delivery Service

Never delivered | ProFlowers

order flowers several days before valentines day to deliver on the 13th. never showed up. called and they said would deliver the next day the 14th. Guess what never showed up
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Review
#1472461 Review #1472461 is a subjective opinion of poster.
Service
Proflowers Delivery Service
Reason of review
Problem with delivery
2.1
Details
Failed to deliver on Valentines day - ProFlowers
All over website it says get flowers on Valentines day. Did checkout and got to see all the fees that are not advertised more than doubling the advertised price. Part of fee is "Guaranteed Delivery on Valentines Day." I paid it. On Valentines day I received an alert...
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Review
#1472197 Review #1472197 is a subjective opinion of poster.
Service
Proflowers Delivery Service
Pros
  • Assortment of flower options
Cons
  • No customer service
  • Delivery
  • Hidden cost
Reason of review
Problem with delivery
Loss
$63
Preferred solution
Full refund
Tags
  • flower arrangements
1.0
Details
Today is Valentines Day, I ordered flowers for my wife 2 weeks ago with a guaranteed deliver date of 02/14/19 (today). All was good this morning, on track to deliver, then at 9:30, the tracking number shows the flowers just departed from Illinois (I am in Minneapolis).
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Review
#1472129 Review #1472129 is a subjective opinion of poster.
Service
Proflowers Delivery Service
Reason of review
Poor customer service
Loss
$100
Preferred solution
Full refund

Couldn’t deliver for Grandma’s Christmas! | ProFlowers in Tacoma, Washington

1.8
Details
I placed an online order for ProFlowers to deliver to my Grandma. I selected the date of Sunday, December 23, so she could get them after church. Everything was fine, they charged my credit card and sent an order confirmation. I answer the phone 10am Local time there, and they say sorry, unfortunately none of our Florist are able to make that delivery today. I’m sorry. He wasn’t even going to offer a refund, I asked for it and luckily found a company local who wouldn’t let my Grandma down. I told the new florist what happened, and he knew it was ProFlowers.com. Don’t use ProFlowers.com for anything. I’ve since read the reviews, terrible.
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Review
#1431622 Review #1431622 is a subjective opinion of poster.
Service
Proflowers Delivery Service
Reason of review
Problem with delivery
1.0
Details
I placed an order for a surprise birthday wish for family. The order was not delivered and I was not notified. I was offered delivery the next day but family was leaving town that day. Poor customer service. Both the agent and the supervisor sounded as though they were...
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Review
#1403991 Review #1403991 is a subjective opinion of poster.
Service
Proflowers Delivery Service
Reason of review
Order processing issue

ProFlowers Reviews

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ProFlowers reviews
I order flowers to be delivered on a Tuesday to a office building with 24/7 security. Today Friday and no delivery. Only after sending an email to find out where are the flowers, I received an email that either the address or apartment number is incorrect. Not so,...
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1 comment
Anonymous
#1560667

Sums up my own experience almost exactly. A bouquet for our 30th wedding anniversary was delivered two days late at my wife's office with no notification despite Proflowers having both my as well as my wife's telephone numbers. As far as I'm concerned they can take their 20 dollar coupon and shove it because I will NEVER use their services again.

Review
#1355505 Review #1355505 is a subjective opinion of poster.
Service
Proflowers Delivery Service
Reason of review
Problem with delivery