I ordered flowers for my wife on valentines day---she did not get them and the proflowers site had no info for me to check regarding the status of my order. Finally, at 6:00 PM, after the business was closed, I get an email informing me of the status.
A tracking number from FedEx indicates the flowers were delivered at 5:37 pm. Evidently they just gave them to someone hanging out in front of the business as it was closed.
When I informed ProFlowers the next day (it took three emails, each response from ProFlowers asking me the same info!) by phone finally after three attempts via their email, they told me they were delivered, they did their job. I firmly explained that my ordered specifically said the flowers were to be delivered to my wife and they were not--the FedEx tracking had some other name. They offered to replace the order the following day and I said why would I trust them to be able to do that, they already screwed me.
Finally I was able to get my money back, but missed valintines day. They have the worst customer service I have ever dealt with.