I ordered a succulent arrangement for my mom for this mother's day. Well somehow "it never got on the truck".
After talking with two people, the second one who actually managed to sound sincere, I was issued a refund and promised they would be sent ASAP at no charge and that he would personally call me over the weekend to appraise me of the status. When by Sat afternoon, I heard nothing and saw nothing on the site, I called again and was snottily told that I got a refund. Of course I was also told they would arrive on Tues. When I got home from work tonight, I checked the status again, and what a surprise, it still hasn't gone out.
I can only conclude that they have no intention of honoring their promise. Their attitude seems to be that I should be greatful that they refunded my money. Yeah, I should be greatful they didn't keep money for something they never delivered. I guess considering all the complaints I've seen about people who were charged hundreds of dollars they didn't agree to, I am supposed to be grateful.
And then to add insult to injury, they sent me an email with some "deals" on it to "thank" me for my mother's order. Are you kidding me?
I wouldn't do business with these people if they were the only florist left on the planet. It saddens me even more that they are headquartered in my home town.
Product or Service Mentioned: Proflowers Arrangement.