ProFlowers - Product isn't as advertised

2.5
Details
The flowers that appeared online, a rainbow bouquet, were not what I received. The flowers I received were smaller, less vibrant and not the colors advertised. Definitely not worth the money!
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ID
#1045990 Review #1045990 is a subjective opinion of poster.
Product
Proflowers Flowers
Reason of review
Not as described/ advertised

ProFlowers - Price of order doubled when placed

My husband and I have used pro flowers for over 10 years and have always had great customer service until today. I place 2 different orders After placing the order I received a conformation number both orders had doubled in price. My order was for $24.99 with shipping and handling. My credit card was charged $45.99 on both orders for a total of $92.00. I called customer service got someone who I could not understand he would not correct the order so I cancelled both orders. I called to speak with a supervisor they telling they were all busy and they would help me. Again I stated I wanted to speak with a supervisor finally someone got on the phone and it was the same person I first spoke with. This was the worse customer service I have ever received. You have lost a customer who has spent several hundereds of dollars with Pro flowers. We will never use you again
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ID
#1041195 Review #1041195 is a subjective opinion of poster.
Product
Proflowers Flowers
Reason of review
Pricing issue

ProFlowers - Don't waste your money$$$

1.8
Details
My Mothers Day flowers last year looked like they had been run over by a truck! I called to complain and have my son, who lives across the country, get a refund. The request was denied and said they would issue a credit only if they received the complaint from him (the sender). Would you want to tell your son that his Mothers Day flowers looked like ***!? Lousy flowers . . . Lousy customer service. It's a shame when these flower delivery services make promises for beautiful arrangements and then they deliver something that they certainly would not give to their loved ones themselves. I will never send gifts for special occassions from Pro Flowers but a gift of sweets through Amazon's many vendors. With Amazon, if you are not totally satisfied with a product they will happily make it right.
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ID
#1037865 Review #1037865 is a subjective opinion of poster.
Product
Proflowers Flowers
Cons
  • Poor customer service
  • Being lied to
Reason of review
Return, Exchange or Cancellation Policy
Loss
$50
Preferred solution
Let the company propose a solution
Tags
  • Ripped-off

Proflowers - Flowers Review

1.0
Details
Worst company to deal with. My husband sent flowers to me at work for Valentine's day, they showed up and I was happy however when I got home with flowers my husband said that is not what i ordered. He called Pro flowers to let them know the flowers were wrong. The company told him that it was what he ordered is what i received and basically called him dishonest in so many words. He asked to speak to a supervisor, they put him on hold for a while then came back on line just to tell him the flowers were correct. Again my husband told the supervisor the flowers were wrong, they continued to argue with him. What a worthless customer service company. We will never use the company again.
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ID
#1008972 Review #1008972 is a subjective opinion of poster.
Product
Proflowers Flowers
Reason of review
Not as described/ advertised

Proflowers Flowers Review

ProFlowers - Simple Review #1468424020
Recv. Flowers at 1yr aniversary death of my dad. Flowers arrived dead. No water how horidable. No number to call. R.Whitney
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ID
#881670 Review #881670 is a subjective opinion of poster.
Product
Proflowers Flowers
Reason of review
Bad quality

Proflowers Flowers Review

1.0
Details
The flowers I received was horrible!! My husband sent them to me for our anniversary! I was embarrassed that my co workers saw the flowers they were that bad!!!
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ID
#863110 Review #863110 is a subjective opinion of poster.
Product
Proflowers Flowers
Reason of review
Bad quality

ProFlowers - Buyer beware!

1.3
Details
First, I was to receive flowers from my daughter on Mothers day and they totally messed up the date so I received them instead for my birthday in June. What a disappointment!!!!!!!!!!!!!! Only a few roses and all of the other stems were very small, with brown and wilted leaves. In the vase they sent along, the flowers looked pathetic like they were to fill the vase and did not quite make it. My daughter felt very bad as she was trying to do something nice for me since I love flowers in that they failed on the order the first time and when I finally got them, what a disappointment. I have seen much better flowers at Walmart and when I need flowers sent, I will not go to Pro Flowers. Believe me they do not look like the pictures as shown. Disappointed!
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ID
#861575 Review #861575 is a subjective opinion of poster.
Product
Proflowers Flowers
Cons
  • Quality
  • And not as pictured
Reason of review
Not as described/ advertised
Loss
$40
ProFlowers - Horrible - Total Rip-off
ProFlowers - Horrible - Total Rip-off
DO NOT GIVE THIS COMPANY ANY OF YOUR HARD EARNED MONEY-EVER!!!!!What was supposed to be 100-"fresh" flowers turned out to be 40-nearly dead flowers, and they were late on delivery, but still charged me for the delivery. Needless to say I have complained to the company,...
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ID
#842718 Review #842718 is a subjective opinion of poster.
Product
Proflowers Flowers
Reason of review
Damaged or defective
Loss
$70
Preferred solution
Full refund

Proflowers Flowers Review

Ordered flowers on a Monday evening for Wednesday delivery to my sister in hospital. She was released on Saturday. Still no flowers. I will not use Pro Flowers again!
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ID
#818577 Review #818577 is a subjective opinion of poster.
Product
Proflowers Flowers
Reason of review
Problem with delivery

ProFlowers - Does not deliver as promised...

1.7
Details
I placed 3 orders with ProFlowers for Valentines 2016. All three (one to my wife, 1 each to my two daughters), were never delivered. when I called to complain, I was quickly and very verbally abusively, told that they were in fact delivered, and that I was "Just looking for free flowers". Now don't get me wrong, everyone likes something free. However, I PAID for the flowers and they never got delivered. So how that equals free in their eyes mystifies me. When I requested a Re-Fund, I was told they would be willing to refund my shipping costs but NOT the costs associated with the flowers themselves, or the Upgraded Strawberries and candies I ordered as these were something that are "Spoilable" THIS COMPANY IS A SHAM AND SHOULD BE INVESTIGATED FOR FRAUD AND CONSPIRACY TO COMMIT FRAUD.
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ID
#796036 Review #796036 is a subjective opinion of poster.
Product
Proflowers Flowers
Pros
  • Absolutely disgusted
Cons
  • Did not deliver as promised
  • Bait and switch
  • Absolutely disgusted
Reason of review
poor customer service and failure to deliver
Loss
$190