Ordered a Dozen strawberries for valentines day. Yes, the wife likes chocolate covered fruit more than flowers. So, I chose valentines day as the deliver date and started the checkout process. During checkout I expected to be offered vases and other deals, which is OK with me. They offered flowers, a dozen roses, at a substantial discount. So, selected to also purchase the flowers.
On valentines day the flowers show up, the items I selected secondary, but no strawberries. I was busy that night, as might be expected, so I didn't end up writing to Proflowers that night. The next day the strawberries showed up.
So, I got the primary gift I selected a day late and the secondary gift I selected only because it was offered for a discount price on time.
I contacted proflowers indicating I did not get everything on Valentines day. They told me the strawberries were delivered the next day so there was nothing wrong.
I responded again indicating the choice of the delivery date and alluding to the importance of a valentines day gift being delivered on valentines day.
They responded telling me they scheduled the deliver to span 2 separate days and see nothing wrong so they would not do anything for me.
I know they had a special deal where you could choose a combo deal and have deliveries of the combo items arrive over a period of days. I specifically did not choose this combo deal, which I indicated.
I also responded to proflowers asking them to rationalize how anyone would choose to have a valentines day gift delivered after valentines day. I asked them to specifically try to understand that whatever their system did to cause an item not to be delivered on valentines day was something they should be responsible for. But, they would do nothing for me.
Many large companies can easily have many satisfied customers unless they are total screw ups, and you don't get to be a large internet company by being a total screw up. But, what separates an ok company from a good one is how they handle their screw ups.
It is clear that their system made a mistake. I indicated this in many different ways. They would not admit to it nor take responsibility for it. They show no quality service at all.
I've received orders from them before and there were not problems. Receiving something that was clearly their mistake and not admitting it will cause me to never purchase from them again.
I suggest everyone do the same. Are you willing to take the risk that your order is not delivered on a time for a special occasion? if that happens are you willing to take the risk that they will not admit responsibility nor make any corrective action?
I dont want to take these risks. I expected more from them. I will not order from them ever again.
Monetary Loss: $115.