Company was suppose to contract a local florist for delivery of a floral arrangement for my grandfather's funeral. The order was placed August 1st for delivery on Aug 3rd.
Flower arrangement was not delivered on the agreed upon time. Spoke with customer service and they were unable to give any information as to why the delivery did not take place but rescheduled delivery for Sat Aug 4th. Pro Flowers customer service refused to provide information on what local florist they were using for delivery so I was unable to contact them directly. Saturday Aug 4th passed and once again delivery was not completed.
This was a major mistake that should not have happened. My grandfather's funeral service and family gathering was left without a floral arrangement which deeply hurt my surviving grandmother
Product or Service Mentioned: Proflowers Arrangement.