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I wanted to order flowers for my mom for Valentine's Day. My subtotal came to $29.99.

I clicked through all of the pages but could not find an order review or shipping costs page before confirmation. My receipt came through email, and my final total was $60! They charged me $12.99 for shipping& handling, $9.99 for Saturday shipping, and $4.00 for some kind of extra handling charge. I contacted customer service to explain my problem and attempt to get the delivery date changed to a Friday and at least get $10.00 back.

I explained that I never was shown shipping prices or an order review. All they sent back was an explanation behind each charge. Hidden fees and over priced shipping for a company that claims to be super affordable!

I am extremely disappointed with this company and their customer service. Not even an apology!

Product or Service Mentioned: Proflowers Shipping Service.

Reason of review: Problems with payment.

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