FWIW this company messed up on both orders I placed through them. First, they billed for add-ons that were not delivered. Second, they neglected to include a card.
In their defense, they refunded the amount of the first order. Today, they only offered to resend the card and deduct $5.00. Both times left a bad taste in my mouth. Isn't sending someone flowers supposed to be an uplifting experience for sender and recipient?
I spoke with "Bill," supposedly a customer service representative, during business hours. I asked why they bothered taking an order from me a second time if they couldn't deliver the good, as I was promised they would after they messed up the first order. Now mind you, this first order was messed up severely. I ordered a regular bouquet with an upgrade to the arrangement and a premium vase. The arrangement arrived baseless and without upgrade. I saw this first hand at my fiance's home.
Who do ProFlowers think they are kidding? Do they figure that we, as consumers, won't find out what ended up being delivered? That we won't know whether or not we are being shorted? No more trusting them. They suck. Over and oer.
Product or Service Mentioned: Proflowers Arrangement.