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FWIW this company messed up on both orders I placed through them. First, they billed for add-ons that were not delivered. Second, they neglected to include a card.

In their defense, they refunded the amount of the first order. Today, they only offered to resend the card and deduct $5.00. Both times left a bad taste in my mouth. Isn't sending someone flowers supposed to be an uplifting experience for sender and recipient?

I spoke with "Bill," supposedly a customer service representative, during business hours. I asked why they bothered taking an order from me a second time if they couldn't deliver the good, as I was promised they would after they messed up the first order. Now mind you, this first order was messed up severely. I ordered a regular bouquet with an upgrade to the arrangement and a premium vase. The arrangement arrived baseless and without upgrade. I saw this first hand at my fiance's home.

Who do ProFlowers think they are kidding? Do they figure that we, as consumers, won't find out what ended up being delivered? That we won't know whether or not we are being shorted? No more trusting them. They suck. Over and oer.

Product or Service Mentioned: Proflowers Arrangement.

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milkman48halfpints
#540817

:) . O.K., they made good on my order. They went overboard trying to give me 20% off to try them again.

Anonymous
#527817

After calling ProFlowers special media team at 1-888-855-3486 and speaking with Amy, I was issued a full refund and am satisfied enough with the level of care that I will do business with them again.

Please see additional general comments I have written in regard to national flower delivery companies:

"Would ProFlowers would have tried to "make good" on order errors had I not discovered them myself? Surely the recipients of most floral deliveries don't know what they are supposed to be getting. You could also think about how problematic it might be to receive a delivery and not know who it is from. For some people, and in this day and age, this could make them lose sleep at night. "Who could have sent me flowers and why wouldn't they have sent a card?"

Over my 40 year history of having many floral deliveries arrive incomplete, without a card, or not as purchased, I have come to the conclusion that many sellers take advantage of the consumers knowing weak communications between people during times of grief and celebration which can act to gloss over company errors. How many times are flower orders placed for funerals, weddings, bar mitzvahs, etc., where it might come across as inappropriate for the sender to ask recipients if the flower order arrived correctly. A two for two in an order:error ratio suggests they are working out systemic bugs."

proredpc
#527088

Dear Milkman,

Thank you for your feedback. We sincerely apologize for your missing card message and any order total discrepancies. We also are truly sorry that your experience with us was negative. Please know, this is not typical of our service. We know we cannot bring back the original intention of your gift, but we would like to further assist you. Please reach out to us at 1-888-855-3486 and we will make this right. We look forward to hearing from you.

Sincerely,

Corinne B.

Social Media Team

provide-commerce

4840 Eastgate Mall

San Diego, CA 92121

Phone: 888.855.3486

E-mail: cssocial@providecommerce.com

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