I used ProFlowers for the first time by purchasing two separate arrangements this week; a $70 arrangement for my mother-in-law's birthday and a $50 arrangement for my sister for Valentine's day (cost of arrangement alone).
My first disappointment were all the "hidden fees" prior to check-out. I expected a $9.99 delivery fee, but then there was a $2.99 HANDLING FEE, and an additional $4.99 fee to guarantee delivery on V-day. REALLY? Now I have to pay to ensure they arrive on the correct date????!
I assumed a local florist would deliver the flowers... but that is NOT THE CASE! The flowers are shipped in a box and delivered by UPS (WTH??). Yes, in a box; which means the recipient is responsible for putting the arrangement together.
The flowers were wilted, lifeless, and in my Mother-in-Law's words "appeared beat up". There wasn't the emotion, greenery, or "fluff" that you would normally get by going through a florist. And it looked nothing like the flowers online.
I have NEVER spent so much on such sad flowers (they actually look depressed looking)! I've seen both arrangements and I am so embarrassed. Neither were worth the money I spent.
If you want flowers that represent you well, do not go through ProFlowers.
Product or Service Mentioned: Proflowers Arrangement.