Even if the tarification was not clear, I decided to order with Proflowers a beautiful purple and pink bouquet for my girlfriend and she sent me the picture of a small colorless bunch of grass and boring roses!
It has been one of the most embarassing times in my life as I was proudly telling her she'd have a nice surprise yesterday.
I have to say that they offered to send a new bouquet of the same type or a refund, but this is not a way of doing good business, to wait and hope customers won't complain about their bad practices.
I refused any type of compensation and will make the worst publicity I can!
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