Paris, Ile-De-France
Not resolved
1 comment

Even if the tarification was not clear, I decided to order with Proflowers a beautiful purple and pink bouquet for my girlfriend and she sent me the picture of a small colorless bunch of grass and boring roses!

It has been one of the most embarassing times in my life as I was proudly telling her she'd have a nice surprise yesterday.

I have to say that they offered to send a new bouquet of the same type or a refund, but this is not a way of doing good business, to wait and hope customers won't complain about their bad practices.

I refused any type of compensation and will make the worst publicity I can!

Product or Service Mentioned: Proflowers Bouquet.

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Anonymous
#478438

I apologize for your frustrations. I assure you that is not typical of our service and of course if there is a bad arrangement sent we want to make it right if you allow us to.

Please allow me to be of assistance.

You can contact me directly at 888-855-3486 and we look forward to hearing from you. -Mike

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