I don’t understand your business processes. I order flowers to be delivered on a Tuesday to a office building with 24/7 security. Today Friday and no delivery. Only after sending an email to find out where are the flowers, I received an email that either the address or...
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Jay Rajgopal

Sums up my own experience almost exactly. A bouquet for our 30th wedding anniversary was delivered two days late at my wife's office with no notification despite Proflowers ha...

I ordered flowers on Aug. 2, 2018. 1 to be sent to Reno, Nev. 1 to be sent to Portland, Ore. Used 2 different credit cards. Charged twice for flowers sent to Reno. Called 4 times to correct. they refused to correct. The order to Portland was $66.41 To Reno was $45.96....
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I liked
  • Prior service
  • Never again
  • Convenience of ordering flowers on line
I didn't like
  • Customer service
  • Refusal to acknowledge their mistake
Ordered flower for girlfriends birthday scheduled delivery birthday. delivery day comes and goes. No flowers. no email with problem. Next day email saying delivery that day. Day comes & day goes. Next day, I get email saying delivery that day. By then I had enough...
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I didn't like
  • Customer service
  • Communiction
  • Deliver
I sent to my son’s grandfather’s funeral. Flowers are ordered 2-days before the furneal. I paid for next day, it did not happen. When trying to locate the flowers nothing, automated system says is still in process and the physical person I talk to customer service and...
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I ordered 2 different colored potted roses for my mom and my mother-in-law for Mother's Day. The mother's did everything the directions said to do when they received the plant. The plants bloomed and then they died. I have pictures of the plants where they are brown...
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After overpaying for delivery, they didn't deliver on my mothers birthday, again! twice, Proflowers didn't deliver, DO NOT PATRONIZE PROFLOWERS! Scammers and ripoffs! After contacting them asking why they didn't, they could only respond with, I've refunded your...
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Just like I now see everyone else has described, this is a HORRIBLE company to deal with. I saw a Groupon coupon for $30 worth of flowers for just $14 and I needed to order some flowers for a sick friend. Before I bought the coupon I went onto the
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ProFlowers - Terrible

I ordered a birthday arrangement first for this person in 18years (laughing lavenender) and it was completely wrong colors and flowers,wasted my time filling out the application. Then no way to contact them like my account is gone....
ProFlowers - Keep your expectations low.
ProFlowers - Keep your expectations low.
My flowers arrived 24 hours late. If my husband hadn't told me to expect them, I would have assumed he forgot our anniversary. When they arrived, I can tell at some point they were beautiful roses. But after spending the night in the FedEx warehouse and who knows where...
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Contact ProFlowers

Mailing Address:
Customer Service 4840 Eastgate Mall
San Diego, California 92121
United States
(800) 580-2913

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If I could give negative stars I would. Week before Mother's Day, ordered flowers for my MIL who was feeling down. Cost was double the promoted price but placed order anyways. Received notification from UPS on Wednesday that package was damaged, called and was told...
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I didn't like
  • Customer service was awful
  • Customer service was difficult