ProFlowers
ProFlowers Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
ProFlowers has 1.6 star rating based on 408 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Selection, Initial prices, Website.
Cons: Customer service, Hidden costs, Fraudulant representation.Recent recommendations regarding this business are as follows: "Use 1800 Flowers or an actual company", "Never, I order flowers for my church.", "avoid", "Don’t order from them.", "Do NOT ever use Pro Flowers".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
ProFlowers has 1.6 star rating based on 408 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Selection, Initial prices, Website.
Cons: Customer service, Hidden costs, Fraudulant representation.Recent recommendations regarding this business are as follows: "Use 1800 Flowers or an actual company", "Never, I order flowers for my church.", "avoid", "Don’t order from them.", "Do NOT ever use Pro Flowers".
Most users ask ProFlowers for the refund as a solution to their issues.
Consumers are not pleased with Location and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Top ProFlowers Reviews
"Ordering flowers but internet not working"
Customer service was fine. After that the whole order was a lie. The picture was deceitful. I ordered green plants dishes. 3 to be exact. I received 3 children...
"Said flowers were delivered and theywere not. I am so ticked I’m going to contact my states consumer affairs and I’m I looking into suing them for failing to complete the order/contract and lying abou"
Today my daughter received a text that the flowers I sent would be cancelled. Then I got an email saying they were delivered. The order for my daughter-in-law...
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Sent grocery store flowers for the price of a real florist
I had ordered a bouquet for my girlfriend on the premise that these flowers would be coming from a real local florist. However, upon receiving them, they were from her local grocery store. Additionally, the cost was substantially higher than if I had just ordered from the store directly, including tipping the driver!
- Rip off
Preferred solution: Apology
User's recommendation: Use 1800 Flowers or an actual company
Flowers were not as ordered
Bait and switch. The flowers delivered did not resemble the flowers ordered.
I responded to the feedback questionnaire and asked to be contacted. No one responded, and unfortunately, it's not something the credit card would handle.
I will not be using this service to order flowers anymore. It was not a great experience.
- Easy to order from
- Pictures do not resemble what is deleivered
Preferred solution: Price reduction
User's recommendation: avoid
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: I ordered flowers to be delivered Monday, May 13th. They still have not been delivered (5/16/24). Would not order from them again. I have in the past with no issues.
Company fixed the issue and I have been provided with apology. Phone.
In contact with customer service and still no results. I'm not a happy camper!!!
I have had 2 responses from them saying flowers will be delivered with a $10 refund. There isn't any phone number where you can speak with a human.
- Did not contact the customer when delivery could not be made
Preferred solution: Full refund
User's recommendation: Don’t order from them.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Ordering flowers but internet not working
I purchased three greenery plants for the family at the funeral. The plants were supposed to be in a dish with nothing but greenery, no flowers.
However, when they arrived, the plants were carnations and some pink flowers, with very little greenery. It was so disappointing and cheap-looking, placed amidst the beauty of the other flowers. I have never been so embarrassed. It was unfortunate to see the flower girl's basket up there, especially when I was reassured by Calvin that it would not have flowers and would be greenery only.
He also assured me that it would be pretty and that I had upgraded to deluxe. I want my money back, or I want what I ordered. One of those plants was supposed to travel to NC.
The flowers are already dead. What a sham company.
- Customer service lied to me
Preferred solution: I would like the 3 green plants I ordered.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Meridian, Idaho
Resolved: Said flowers were delivered and theywere not. I am so ticked I’m going to contact my states consumer affairs and I’m I looking into suing them for failing to complete the order/contract and lying abou
Company fixed the issue and I have been provided with apology. It was resolved by phone coy
Today my daughter received a text that the flowers I sent would be cancelled. Then I got an email saying they were delivered.
The order for my daughter-in-law that I placed said in an email to me that it was delivered, but it was not. I called Pro Flowers and they don't care. They just offer to deliver them the next day and issue a small credit.
This is awful, and I fully intend to be on this until they are out of business or have to pay a lot of money. They are dishonest and are cheating people out of money.
User's recommendation: Don’t use them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Unacceptable customer service
I ordered specific Mother's Day flowers early (2 separate orders) on April 30th to be delivered May 8th. These were for parents living out of state.
I received an email on May 6th saying my flowers were being carefully packaged and ready for shipment. The next day, May 7th, I got an email saying the orders could not be fulfilled, but they would substitute and deliver them. I called customer service and spoke with Joseph, who then assured me the original orders could be fulfilled! One order was delivered, the other was not delivered after I got an email saying it was in process and we got this!
So, I once again called customer service on May 9th about this and was informed they could not fulfill that order! I ordered early for a reason, and to be told 3 days before Mother's Day that the order could not be fulfilled when I specifically ordered early is unacceptable customer service! I have not seen a photo of the one order that was delivered to know if it actually was what I ordered (and paid more for premium)! So disappointing!
I ended up calling a local florist in the out-of-state town where the 2nd order was to go. They were gracious, accommodating, and I will definitely use that local florist going forward!
Do better, ProFlowers! Customer service means everything!
Preferred solution: Full refund , apology, reparations Had to pay more for late order/delivery. I had paid for the “passport” w/proflowers that included free delivery- since I had to order elsewhere at a late date AND pay for delivery!!!
User's recommendation: Be weary of assurance that YOUR order will be delivered and not just be substituted for something else or not be delivered at all with late notice!
West Roxbury, Massachusetts
Ordering flowers but internet not working
Customer service was fine. After that the whole order was a lie.
The picture was deceitful. I ordered green plants dishes. 3 to be exact. I received 3 children flower baskets with carnations and some other pink flowers.
Very little green. It was delivered my church for a funeral. I was told that it would not be flowers at all. That was a lie.
I'm very disappointed. Never will I order from ProFlowers again.
User's recommendation: Never, I order flowers for my church.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New Braunfels, Texas
No delivery
No delivery despite their automated system insisting that the flowers were delivered. There is no way to lodge a complaint directly with the company.
ProFlowers is a rip-off. Never ever use them !!!
User's recommendation: Do NOT ever use Pro Flowers
Arrangement looked nothing like pic
I called the number to make a complaint and got an automated message that asked me if I wanted a link to file a complaint. I said yes and got a link to order.
I am very dissatisfied with the way the flowers look; they looked like they had been in a blizzard.
I will never order from them again. And their customer service sucks!
Preferred solution: Price reduction
Cancel & Refund
I cancelled my order due to you unable to perform delivery so I cancelled and wanted refund
This was back on 4/26
No refund has been transferred to my account. Would like to speak with a person
Order# NJ689443****74
Susan Hogan
607372****
Preferred solution: Full refund
Las Vegas, Nevada
SCAM, PROFLOWERS IS A SCAM
THIS SERVICE IS A 100% SCAM!
WILL SCREW YOUR SPECIAL DAY! MOTHER'S DAY, ETC...STAY AWAY FROM THESE CON ARTISTS
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Missing flowers
No flowers were delivered Recipient was never called bad service no follow up not concerned with good old fashion genuine service focus only on operational excellence and the suck at that
- Horrible delivery service no accountability
Preferred solution: Full refund
User's recommendation: Don't use this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
My husband sent me roses for our 42nd anniversary. ProFlowers sent THE UGLIEST ROSES EVER! BUYER BEWARE! Shop elsewhere!
Absolutely the most hideous roses I have ever received! They pissed me off!
The roses were small, wilted, and the stems were anything but straight, impossible to arrange. The vase was like an ugly juice glass. Just pitiful!
How dare they sale such an awful product and expect repeat business! Instead I will just share this negative experience!
- Rip off
Preferred solution: Full refund
User's recommendation: Shop elsewhere
Olmsted Falls, Ohio
To stop emais to my husband and myself.
My husband died 14 years ago. I have been unsuccessful to Stop getting emails I want mind stopped, also. I can no longer afford to send flowers.
Thank-you
bjkuba@***.net
User's recommendation: Once, Pro flowers has your email, it’s impossible to unsubscribe.
Olmsted Falls, Ohio
To stop emais to my husband
My husband died 14 years ago. I have been unsuccessful to Stop getting emails I want mine stopped, also. I can no longer afford to send flowers.
I do not want any more emails
Thank-you
bjkuba@***.net
Needed delivered before 5:30. Still don't have an answer if that's going to happen
Order this for my wife at work she gets off at 5:30 the email I received said they could deliver as late as 8:30. Just want to make sure it'll be there by 5:30 and still don't have an answer. If someone would reach out and let me know for sure that would be awesome
Preferred solution: An answer
About
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ProFlowers is an American company. ProFlowers provides a huge selection of exclusive garden plants such as Butterfly Flower Garden, Super steak tomatoes, Giant Walla Walla Mammoth onions, potatoes, Big Bertha Berlin peppers, Hanging strawberry, a vast range of flowers: Marigolds, Larkspur, Cornflowers, Zinnias, Cosmos, Sunflowers, Poppies, and so much more. ProFlowers offers a complete line of grass seeds, trees, shrubs, yard plants, and so on. ProFlowers is one of the most popular companies with people who are fond of gardening. Besides, ProFlowers is one of the fastest growing companies that specialize in yard plants and a vast range of other plants.
ProFlowers is ranked 37 out of 304 in Flowers / Florist category
USA
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