ProFlowers Reviews

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Very Unsatisfactory Flower 'Mothers Day' Order

ProFlowers - Very Unsatisfactory Flower 'Mothers Day' Order
ProFlowers - Very Unsatisfactory Flower 'Mothers Day' Order
ORDER #: E566**** >> I placed my order for the nicest arrangement I could fine on your site. I paid for extra care & faster shipping. I have a photo. What I received was simply disheartening! The number of flowers, the matching colored & shaped vase was not received & the condition health of the stems was wilted & exhibited a spoiled odor. For the $109+ I paid you should be embarrassed. I thought I seen that the order would be created by a local company, which had me believing that the gift would be fresher & hopefully last longer. I have never had such disappointment in Any Floral gift. I expected something Very Nice if Not Better. The gift has me completely saddened & I Am The One Embarrassed!! I cannot think, at this time, What would make this situation better.....

User's recommendation: GOOD LUCK with the facility that pulls, picks & ships your order!

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ID
#1915805 Review #1915805 is a subjective opinion of poster.
Product
Proflowers Arrangement
Cons
  • Flowers started to wilt in 4 days
  • Cheap looking flowers
Preferred solution
Let the company propose a solution
New Reviewer

Deceptive

Good morning, These guys have to find a way to extract their heads from the place it appears to be. Absolute rip-off. Paid almost $60.00 for next to nothing in terms of a flower bouquet. Certainly not in accordance with the website image. I will never use these brain dead individuals again and I suggest you avoid.
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ID
#2939002 Review #2939002 is a subjective opinion of poster.
Location
Mount Pleasant, South Carolina
Preferred solution
Full refund
New Reviewer

Non delivery on time

Don't select a delivery date because it won't matter. FLowers were ordered in days advance as a surprise for a birthday. WHen they did not arrive, tracking showed they would not be delivered until after the date of the surprise party. Too late.

User's recommendation: don't order from here if you need flowers delivered on a certain date, even if the order is confirmed for the date they will not arrive.

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ID
#2708425 Review #2708425 is a subjective opinion of poster.
Loss
$73
Preferred solution
Full refund

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New Reviewer

Order # 817********

Was wondering if was to late to cancel my order if you could reply back would be greatly appreciated by mail as im at work right now and cant be on phone so please reply by mail
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ID
#2692787 Review #2692787 is a subjective opinion of poster.
Location
Austin, Texas

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New Reviewer
ProFlowers - Terrible flowers and mediocre customer service
I just received an order from my son and its shocking how bad it looked. Half of the flowers were broken, all were squished and several stems were actually so rotten they came apart in my hands. I was horrified that someone would pack them because they were clearly...
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ID
#2546924 Review #2546924 is a subjective opinion of poster.
Product
Proflowers Bouquet
Preferred solution
Better customer service on a phone line without static and background chatter and a person I can understand and then an immediate replacement, from a local florist if necessary.

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New Reviewer

NEVER EVER AGAIN!!

I ordered three weeks ago and they never delivered the flowers to my Mother in Law for Mothers Day!!!

User's recommendation: STAY AWAY FROM PRO FLOWERS.

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ID
#2544198 Review #2544198 is a subjective opinion of poster.

Delivery

No delivery on Mother's day I cant count on pro flower this is the second time they did this to me. I guess they are too busy for my order

User's recommendation: get some one else.

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ID
#2543965 Review #2543965 is a subjective opinion of poster.
Location
New York, New York

Mother's Day plant

5/7/21 Rc'd a succulent planter in a white pot. PLANTER WAS NOT AS SHOWN ON WEB . Called customer service and was transferred to FTD. Explained what I received and was told a new planter would be delivered the next day. Rc'd a new one on 5/8/21. Same thing-plants were in a nursery pot and then put in a white planter. Web picture shows green moss surrounding.the plants not exposed dirt.

User's recommendation: DO NOT USE THIS COMPANY. LOOKS LIKE BAIT & SWITCH.

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ID
#2542937 Review #2542937 is a subjective opinion of poster.
Location
Haines City, Florida

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New Reviewer

Disappointing flower order - refund offered only 30%

Ordered "Gorgeous Yellow Daffodils with vase" Order came to about $70 with tax and delivery charges. Order did not look like the picture - not even close - when I saw the order I was too embarrassed to count how many- the vase was way, way too large for the flowers. When complaining to ProFlowers was offered a 30% refund - requested a full refund

User's recommendation: Do not use!!

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ID
#2489941 Review #2489941 is a subjective opinion of poster.
Product
Proflowers Bouquet
Cons
  • All
Loss
$70
Preferred solution
Full refund

Horrible service

I ordered one item they charged me for three--blamed me--their web ordering system does not work--the orders were not confirmed.

User's recommendation: Don't buy anything form this company.

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ID
#2441479 Review #2441479 is a subjective opinion of poster.
Location
Montgomery, Alabama

DOUBLE CHARGE

BEWARE* BEWARE* BEWARE ***DOUBLE CHARGED CC ****REFUSED TO CREDIT WE ORDERED VALENTINES FLOWERS THEY DOUBLE CHARGED MY CREDIT CARD THEY REFUSED TO CREDIT NOW I HAVE TO GO THROUGH MY CC TO GET CREDIT WHAT A FRUAD!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

User's recommendation: BEWARE DOUBLE CHARGE.

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ID
#2436497 Review #2436497 is a subjective opinion of poster.
Location
Albany, Oregon

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New Reviewer

.Delivery of Flowers

Never Received my Flower for Valentine's Day, but paid extra for them to be delivered on February 13

User's recommendation: Do not Recommend.

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ID
#2422154 Review #2422154 is a subjective opinion of poster.
Pros
  • Never again
Cons
  • No communication no delivery customer service sucks
Preferred solution
Full refund

Flowers not delivered on time

803******** Last name Anger, flowers were supposed to be delivered today, now they show delivery on Monday, called customer service and was told it was delayed due to weather, there was no weather here or where the flowers came from, arrived in Little Rock at around 8:00am this morning, roads are clear no travel issues, big snowstorm scheduled for Sunday night into Monday also on Wednesday, my guess is the flowers can not be delivered until next week. Very disappointed use Pro Flowers for all occasions last two times have had problems. Very disappointed
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ID
#2420910 Review #2420910 is a subjective opinion of poster.
Location
Little Rock, Arkansas

Just a joke of a service lately

I ordered flowers and have used you for a long time, but you have gone down in the way you approach the business. This is not my first issues and seems to becoming so much worse. The delivery service you used remember I am your customer not theirs. The person that delivered my flowers smelt so so so bad, holes all over his clothing, dirty I mean filthy all over hands clothing everything. No mask on you have put me and my family in danger not knowing if they were effected or not and how dirty they were no tilling what else they might have. I am stressed that since you sent them to my door that they could come back and cause more issues for my family. So for you to save money you have put others in harms way. I called to make this complaint and the ones you have helping on the call center do not care after getting passed around and needing to retail my story to each one they said it would be looked into, and I will hear back. Federal Again you have put my family in danger you have put my family in harms way, You have neglected all COVID-19 CDC, OSHA, STATE, and Federal rules remember this was the service you used not me I was your customer not theirs. This was your responsibility This was a waste of my valuable time and money. The flower arrangement was the worse they looked sad not thought out at all what a JOKE that you put your name behind the arrangement and delivery. This really shows' me the values you customers have and what order they go in. I do not know even if you really know the word value, mission, structure, team, strategic plan, and most of all customer service

User's recommendation: Look and review your business mission statement, Look and review your strategic plan, Look to see how others represent what you stand for, Your business is different today than it was when you started something is wrong you need to look and regroup look at the structure Its probably my last and I am going to say my peace of mind in every place I can. Remember you are not the only one that offers this your not the only player in the sand box.

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ID
#2419399 Review #2419399 is a subjective opinion of poster.
Location
Las Vegas, Nevada

Bad customer service

First of all, no one speaks clearly and the language is garbled english. Tried to order on line..finished putting in all information, wouldn't actually get there.Called Co got above folks. They tried to charge me21/2 times on line quote. Gave up and will call florist myself. Used to love proflowers, but with help like this..might as well close their doors.

User's recommendation: Don't use Proflowers.

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ID
#2417426 Review #2417426 is a subjective opinion of poster.
Location
Waldoboro, Maine

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Arrangement delivered was not what I ordered

I was embarrassed by the arrangement that Proflowers sent to my sister's memorial service. Proflowers used a local grocery store florist.The arrangement was not like Proflowers' picture. I realize that sometimes substitutions must be made but the arrangement had only one color of roses and that's it. It looked pathetic, and boring.

User's recommendation: Don't use Proflowers if they are going to use a local florist.

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ID
#2401128 Review #2401128 is a subjective opinion of poster.
Product
Proflowers Flowers
Pros
  • Timely delivery
Cons
  • Poor quality of flowers
Preferred solution
Let the company propose a solution

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