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DO NOT EVER ORDER FROM PROFLOWERS

1.1
Details
DO NOT EVER ORDER FROM PROFLOWERS
I ordered flowers for my brother-in-law. Flowers arrived dead in 12/16/19. I called and promised delivery on 12/17/19. Flowers never arrived. I called again and flowers arrived on 12/21.....half dead. Delivery driver took photo of flowers and sent to florist. Delivery driver took half dead flowers back to florist and replaced with beautiful arrangement I ordered. Im very grateful to the delivery driver who went above and beyond his duties. Very dissatisfied with proflowers customer service as well.
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ID
#1743919 Review #1743919 is a subjective opinion of poster.
Product
Proflowers Flowers
Reason of review
Damaged or defective
Loss
$147
Preferred solution
Full refund
Tags
  • Pro Flowers Bad Choice

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Verified Reviewer

Do NOT Buy from proflowers.com

1.0
Details
This company ruined my Valentines Day, two years in a row. For 02/14/2020 they delivered roses in 10 degree weather and left them on my porch while I was home. I asked them to refund my credit card and they basically stuck it up my *** No refund was ever credited to my charge card. I told my credit card company to not pay them a red cent. You can only deal with their Off Shore presence and these people are the Shitholes of the planet that can barely speak English and don't understand common sense. If you want to be treated like a POS and get screwed then, call ProFlowers.
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ID
#1803470 Review #1803470 is a subjective opinion of poster.
Product
Proflowers Flowers
Cons
  • Off shore presence really sucks
  • Still suck
Loss
$68
Preferred solution
Full refund
1.0
Details
Placed an order for two arrangements to be delivered to my Mother in another state. She received one order, late, but did not receive the second. The order that she did receive turned out to be a bulb instead of what was pictured on the web site.I contacted Pro Flowers...
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ID
#1802807 Review #1802807 is a subjective opinion of poster.
Product
Proflowers Arrangement
Cons
  • Did not deliver as promised
  • Paying good money for flowers that were never delivered
  • Terrible service
Preferred solution
Full refund

ProFlowers - Buy from local florist and run from this company

1.0
Details
Just received 2-19 that my Valentine order was delivered...5 days late...messaged company and gave order number etc...their reply was to email someone else so they can look into it...that is customer service at its worst..
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ID
#1798501 Review #1798501 is a subjective opinion of poster.
Product
Proflowers Bouquet
2.4
Details
I ordered 4 flowers/roses on Valentine's Day for my wife, mom, motherinlaw and sisterinlaw. As soon as I ordered I received an email that said the orders for my motherinlaw and mom were not available so I called customer service to give them a new item ID in lieu of...
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ID
#1798118 Review #1798118 is a subjective opinion of poster.
Preferred solution
Price reduction

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Verified Reviewer

ProFlowers - Find somewhere else to by your flowers

2.3
Details
Flowers arrived on time as promised on Valentines day. The problem is that they started to wilt after 4 days. I called customer service and that was an adventure. I think I was connected to some one in downtown Bombay. It was all I could do to understand him. In the past flowers were delivered in a box by FedEx and they would last up to 2 weeks. This time they came from a local florist who I would bet was getting their deliveries ready a week before due to the volume of deliveries for valentines day
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ID
#1797762 Review #1797762 is a subjective opinion of poster.
Product
Proflowers Roses Flowers
Pros
  • Were delivered as promised
Cons
  • Flowers started to wilt in 4 days
  • Entire experience was a nightmare
Preferred solution
I contacted Customer service and they are going to replace them.

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Verified Reviewer

ProFlowers - Order from any other place period

1.0
Details
I ordered flowers for Valentines Day and literally 20 minutes later I needed to make a change to the delivery address. This was the biggest issue ever since the customer service person couldnt begin to assist me at all. I went through the other options and ended up receiving emails that said well unfortunately theres nothing we can do. Honestly this is the worst experience Ive ever had and with all the other options to order flowers from online please chose any other option. This company is by far the worst to chose from, they have no customer service it is beyond awful!
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ID
#1797372 Review #1797372 is a subjective opinion of poster.
Service
Proflowers Customer Care
Pros
  • Dissapointed
  • Absolutely disgusted
Cons
  • Simple request change the delivery date to what i requested
  • Customer service was difficult
Loss
$80
Preferred solution
Full refund
Tags
  • Valentine S Day Ruined

ProFlowers - I do not recomend this company

paid for special day delivery and did not get it. it was for Valentines day 2/14/2002 and was delivered on 2/13/2020. Paid an extra $19.00 for this and did not get it. Please return the extra charge . Charles Novak cn51134@bellsouth.net 7045532282
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ID
#1795978 Review #1795978 is a subjective opinion of poster.
Service
Proflowers Delivery Service
Loss
$19
Preferred solution
Full refund

ProFlowers - Hire People That Speak English

2.4
Details
Received confirmation email that flowers had been delivered to my mother on her 87th birthday. Only problem was that no delivery had taken place. Called ProFlowers customer service to inquire about the delivery. Seems the kings English is not a prerequisite for employment at their customer service center. Sorry ProFlowers, never again.
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1 comment
Anonymous
#1826347

Similar issues. *** off-shore, non-English speaking service it horrible.

ID
#1794187 Review #1794187 is a subjective opinion of poster.
Service
Proflowers Delivery Service
Preferred solution
Let the company propose a solution

ProFlowers - Don’t order from them

1.0
Details
Very disappointed with their service I paid for flowers to be delivered to my wife at work for Valentines Day, They were never delivered not even a message from them, ProFlowers made me look like I didnt care for my wife Im so pissed off at ProFlowers, Called customer service all they did was give me my money back, Im very sorry but that is not enough and the lady on the phone could care less, customer service was from another country, For the way this was handled I will be consulting a lawyer.My email is patrick652001@yahoo.com if ProFlowers cares to correct this.
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1 comment
Anonymous
#1826348

Same EXACT issue. They suck.

Never again. (did you also have to wait over an hour on the phone for the horrbile non-English speaking "customer service"?)

ID
#1794010 Review #1794010 is a subjective opinion of poster.
Service
Proflowers Delivery Service
Pros
  • Absolutely disgusted
Preferred solution
Let the company propose a solution

Contact ProFlowers Customer Service

Website:
Mailing Address:
Customer Service 4840 Eastgate Mall
San Diego, California 92121
United States
Phone:
(800) 580-2913
Contact ProFlowers Customer Service

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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

ProFlowers - 50% chance your order will be fulfilled

2.5
Details
Great news, Your order is on its way. We just waved goodbye to your beautiful bouquet. They're really going to appreciate your kind gesture. then a few days later (past the delivery date) Please accept our deepest apologies. Due to exceptionally high seasonal demand with our member florists in your recipient's area, and despite our best efforts, we regret we were unable to fill your order on the date requested.
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ID
#1793790 Review #1793790 is a subjective opinion of poster.
Service
Proflowers Delivery Service
Pros
  • Prior service
Cons
  • Not satisfied
Preferred solution
Deliver product or service ordered
Tags
  • Delivery Services