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I placed an order, then saw an upgrade of that same item , so, within 2 minutes I was on chat and asked it I could upgrade to same item but larger. She said I would have to cancel order and reorder and to call them. I called right away (matter of fact while I was still...
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Company wrote 0 private or public responses to the review from Nov 29.
1.0
I didn't like
  • Unable to upgrade 2 minutes after order placed
  • Told i could cancel and reodoer then told i could not cancel
  • Was lied to
#1410846
I placed an order for a surprise birthday wish for family. The order was not delivered and I was not notified. I was offered delivery the next day but family was leaving town that day. Poor customer service. Both the agent and the supervisor sounded as though they were...
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Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Nov 19.
1.0
#1403991
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ProFlowers - So dissatisfied

ProFlowers - So dissatisfied
My fiancé ordered me sum flowers received them Friday and by Sunday they are dying already I didn’t even have time to even enjoy them they are already fallen over and I love roses not satisfied at all Yadira Layton11@gmail.com
Company wrote 0 private or public responses to the review from Oct 08.
3.3
Details
Delivery Service
Price Affordability
Product or Service Quality
#1376718
I don’t understand your business processes. I order flowers to be delivered on a Tuesday to a office building with 24/7 security. Today Friday and no delivery. Only after sending an email to find out where are the flowers, I received an email that either the address or...
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Company wrote 0 private or public responses to the review from Sep 14.
Anonymous
Jay Rajgopal

Sums up my own experience almost exactly. A bouquet for our 30th wedding anniversary was delivered two days late at my wife's office with no notification despite Proflowers ha...

#1355505
I ordered flowers on Aug. 2, 2018. 1 to be sent to Reno, Nev. 1 to be sent to Portland, Ore. Used 2 different credit cards. Charged twice for flowers sent to Reno. Called 4 times to correct. they refused to correct. The order to Portland was $66.41 To Reno was $45.96....
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Company wrote 0 private or public responses to the review from Aug 28.
3.2
I liked
  • Prior service
  • Convenience of ordering flowers on line
  • Never again
I didn't like
  • Customer service
  • Refusal to acknowledge their mistake
#1341186
Ordered flower for girlfriends birthday scheduled delivery birthday. delivery day comes and goes. No flowers. no email with problem. Next day email saying delivery that day. Day comes & day goes. Next day, I get email saying delivery that day. By then I had enough...
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Company wrote 0 private or public responses to the review from Aug 10.
2.2
I didn't like
  • Customer service
  • Deliver
  • Communiction
#1326336
I sent to my son’s grandfather’s funeral. Flowers are ordered 2-days before the furneal. I paid for next day, it did not happen. When trying to locate the flowers nothing, automated system says is still in process and the physical person I talk to customer service and...
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Company wrote 0 private or public responses to the review from Jul 18.
#1306914
I ordered 2 different colored potted roses for my mom and my mother-in-law for Mother's Day. The mother's did everything the directions said to do when they received the plant. The plants bloomed and then they died. I have pictures of the plants where they are brown...
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Company wrote 0 public responses to the review from Jul 10.
2.9
#1299867
After overpaying for delivery, they didn't deliver on my mothers birthday, again! twice, Proflowers didn't deliver, DO NOT PATRONIZE PROFLOWERS! Scammers and ripoffs! After contacting them asking why they didn't, they could only respond with, I've refunded your...
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Company wrote 0 private or public responses to the review from Jun 24.
#1287424

Contact ProFlowers

Mailing Address:
ProFlowers
Customer Service 4840 Eastgate Mall
San Diego, California 92121
United States
Phone:
(800) 580-2913
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ProFlowers Products and Services

Just like I now see everyone else has described, this is a HORRIBLE company to deal with. I saw a Groupon coupon for $30 worth of flowers for just $14 and I needed to order some flowers for a sick friend. Before I bought the coupon I went onto the ProFlowers.com...
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Company wrote 0 public responses to the review from Jun 11.
#1277944