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Proflowers - TERRIBLE!  And they DO NOT DELIVER the flowers - they MAIL THEM!!!
Proflowers - TERRIBLE!  And they DO NOT DELIVER the flowers - they MAIL THEM!!!
As they say, a picture is worth a thousand words. The first picture is what I ordered. According to the ProFlowers description, this is what was to be delivered: 1 White Kalanchoe plant ~8-10" tall, 1 Peace Lily plant ~10-15" tall, 1 Pothos Marble plant ~8-10" tall, 1...
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1.4
I liked
  • Man who took my complaint was nice
I didn't like
  • Quality of all products
  • Do not send what was ordered
  • Do not deliver they mail the flowers
#1162202
My mothers birthday flowers were cancelled due to a "credit card" issue. I make MANY charges to this card - with very minimal issue. If something seems fradulent I receive a call - i was NEVER contacted by the credit card regarding a very small proflower charge. Then,...
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I didn't like
  • That they would cancel an order
#1153787
I ordered a bouquet for a special occasion and it was delivered on time. The order was for UNDER $40.00 but the charge to my credit card is $81.95!!! OUTRAGEOUS! I will, of course, pay my credit card bill but I will NOT deal with ProFlowers ever again. I have used the...
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#1137489

Proflowers - Bravo, Pro Flowers!

Proflowers
#1163233
Update Within hours, Proflowers contacted me offering a replacement bouquet. Bravo! A company that stands behind their product is a company I’ll deal with again.
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Proflowers - Sodden frozen mess

Proflowers
#1162992
1.0
Details
Flowers were left in 3 feet of snow. If delivery couldn’t get up my driveway I couldn’t get down in the snow after major surgery . Box soaked through. Flowers black and frozen
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Product or Service Quality
Proflowers - Pro flowers Embarrassing
1/1

Proflowers - Pro flowers Embarrassing

Proflowers
#1154511
1.9
Details
They say it’s the thought that counts, I generally like more than the thought. This gift was an embarrassment.
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Turnaround Time
Value for money
Website

Beware of ProFlowers

Proflowers
#1150246
1.0
Details
I ordered flowers and didn’t get a final invoice total until after I purchased online. They added $14.99 shipping and a $4.99 “rush” fee (delivery not for 4 days). $44 purchase went up to $72! When I tried to cancel 5 minutes after I ordered, it said order could not be canceled. They should give you exact final cost before you agree to pay. Pissed off.
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Exchange, Refund and Cancellation Policy
Value for money
I have both sent and received flowers using pro flowers several times over the years. The quality of their flowers range from ok to terrible. To their credit, I have complained when the flowers were terrible and received a credit and one time replacement flowers. But I...
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#1127138
Sent small rose bush in container for Mothers Day arrived dead...advised Pro flowers and did not get back to me......Just ordered flowers for daughters anniversary....advised agent of last situation and did say would send new replacement This time I was at the end of...
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2.6
#1081243
I ordered flowers for a coworker on 7/7/17 to be delivered same day. Yesterday (7/12/17) I received notice to contact them regarding my order. It was never delivered! When I spoke with customer service, they gave the standard robotic apology and offered me 20% off and...
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Anonymous
Anonymous

That happened to me a couple of years ago, I have used another flower service since then.

1.2
I liked
  • Absolutely disgusted
I didn't like
  • Stealing by not refunding for no service until you contact them
  • Attuide of the people
  • Customer service
#1073653
I was furious while writing my initial review but my point with my complaint is that I was on the phone for an hour with some foreigner who could not understand me and who I could not understand. The company reduced the initial shipping charge after I continually...
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1.0
#1068910
I purchased a Groupon for ProFlowers for $20 but it stated it was a $40 value. It tried to expire less than 60 days after the purchase but I called to order over the phone instead. Online ordering was not very clear in the way of costs and it said my coupon expired...
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1.0
#1068583

I sent flowers on Mother's Day for my mom, as I was out of town. Two days later, I stopped at my Mom's house and saw the flowers which Pro Flowers charged me $96 to deliver. It was the most pathetic, ridiculous and disgusting flower "arrangement" I have ever seen. I...
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1.0
#1058390
Completely different flowers as those ordered. Flowers were skimpy. I had 2 deliveries within a week (mothers day/birthday). 1st order's vase had a bubble at the bottom which made it wobble. The flowers were nowhere near as pictured. They sent a replacement. 2nd order...
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1.8
#1052653