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Placed the order, paid extra for express shipping guess what my order never made it to destination. I called to find out what went wrong 1st person asked bunch of questions like, order #, recipient name, address, my name, put me on hold several times came back with no...
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#1191772
It seems customer service for ProFlowers is handled overseas. The people that answer the phones have NO idea what expectations US customers need and want. The customer service agents sure do like to use the hold button and you wait forever for anything to be done. I am...
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2.3
#1191697
I called because I received a an email stating I would get a $15 credit toward a $29 purchase. I called because the credit was not being taken off, I spoke with a Rep that acted as though I was lying about the email I received. He took his lazy *** a ridiculous rate of...
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2.8
#1191271
Ordered flowers with guarantee delivery on valentines day for a friend who lost her husband. The website has false information and advertisement. They take all my information including phone number. Not one call to say they couldn't deliver. When I called they said...
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1.0
#1191124
I am working overseas and placed an order for delivery at my Wife work on 14 February, annoyingly that did not happen as flowers never reached... I wrote to their customer care email address and I was simply ignored... very annoying and poor service, which ended up in...
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#1190884
My husband ordered flowers and chocolate covered strawberries to be delivered to my job for valentines day. I received half dead flowers and no strawberries. This was our first Valentine's Day as a married couple and it was ruined. He tried his best to make my day...
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1.5
#1190717
Pro Flowers charged me for a standard delivery, which is 14.90 and also charge me again in the amount of 14.90. because I wanted the flowers delivered at noon on Valentines day which suppose to be guaranteed. Once the order was confirmed, a popup window of 15.00 dollar...
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I didn't like
  • Attuide of the people
  • Unable to cancel order
  • As advertised product zero accountability
#1190422
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Proflowers - Flowers left outside in Feb. ALL the Tulips were dead!

My boyfriend sent me Flowers on Feb 13. The delivery person left them outside, and ALL the Tulips were dead!
1.0
Details
Advertised vs Delivered
Delivery Service
Product or Service Quality
Value for money
#1190192
Despite the February 14 delivery garuntee my order was not delivered! I even called three times today and was promised and reassured my order would be delivered on time! Nope no flowers! I called for a refund and I was talked in circles for a half an hour. I was...
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Devono45
Devono45

Exact same problem

1.0
#1190038
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Proflowers - So sad

Never will get flowers from here they used to be so good now I would not waste my time if I were you don’t buy from here!
#1189921