ProFlowers

I ordered flowers for my mom's birthday five days in advance. I asked for them to be delivered on March 28.

Late on March 28, I got a junk email that stated they were sorry, but they were unable to deliver them. They would deliver them on Monday. Monday was her actual birthday. Late Monday, I received an email and a call that I needed to contact them.

They then told me that they were not delivered on Monday because of a technical issue with the florist. Then they said they would deliver them Tuesday, and Tuesday comes and goes, and it's the same story. I called them, and they offered me a very minimal discount and promised they would be there the next day. It's Wednesday after 6 PM, and I have heard nothing from them or from my mom, so I am assuming they didn't get delivered again today.

I really think they wanted me to cancel. I asked them how this could happen when flower delivery is their job and there was no excuse. I'm not sure it was a stateside customer service agent. Meanwhile, I am still getting emails for me to order Easter flowers!

Ridiculous!!

So basically, I look like a huge *** to my mother, and we're both disappointed. Don't ever use ProFlowers!!!

Pro Flowers is a disgrace. On Monday, I ordered some flowers to be sent to a memorial service that was to be held on Wednesday at 9 a.m. I made a note in the order for it to be delivered by 8 a.m.

It was a bit of a challenge to find a service, since delivery was to Puerto Rico.

This morning at around 10, I checked my email for confirmation, as I got up at around 9ish. Nothing.

I used the order number for tracking; it stated delivery in process. It's after 10, and I requested delivery for 8 a.m.

I called this outfit; I will say I got a human easily, and they informed me that they were unable to find a local florist.

They granted me a refund. They kept saying sorry and apologies. I told them to go *** themselves because they should have contacted me first thing this morning with this issue so I could rectify it as quickly as possible. I let them know I was turning them in to the Better Business Bureau and I was going to drag them through the mud on social media.

I had to text the intended recipient, who is devastated by her loss, and I felt horrible having to do so, but I did not want her to think that I had forgotten about her.

Meanwhile, I called the funeral home in Puerto Rico to try to find out how long the family would be there. There was time, and I explained my predicament, and they transferred me to the florist next door. No one answered.

Meanwhile, the Pro Flowers idiots called me back. They told me they were trying to find a florist. I asked when I was going to know something. They said 20 minutes.

40 minutes passed.

I'm sending them emails, asking them if they can tell time.

I get a response saying they were still trying. I told them I was promised a call one way or another and they were incompetent liars.

50 minutes passed. I called these Rhode Scholars. All I want is a yes or no answer. I get a soliloquy full of sorry, apologies, and we understand. I let them know that if this is said to me again, I'm going to tell you to go *** yourself. So yes or no? Did you find a florist? Finally, I get my answer, and it is a no.

They went into their closing soliloquy; I said go *** yourself and hung up.

Meanwhile, the florist in Puerto Rico called me back, and I made an order only for my card to get declined because I was using it in Puerto Rico, so I had to call the bank and call the florist back.

Right when I called, the Pro Flowers people called to tell me they found someone to make a delivery. It is now 2:30. I asked what time. They said they could not tell me. I asked over and over again why the *** not? I'm screaming at them like a rat in heat, and finally, they give me an estimate.

I went for a run, and I came home to a delivery confirmation email, but no address, or photo or type of arrangement. For all I know, they could have sent 100 yellow carnations with a banner across it that said 'Go Team!' So I had to call them again, and I demanded that they read to me the exact location, name of the recipient, and type of bouquet. Finally, all was copacetic. 8 hours later.

The only favorable part was no uptalking or human resources voice.

But there's more.

They sent an email to me addressed to a customer named Nancy, which is most likely a confidentiality violation.

I order Mother's Day flowers they arrived on Saturday and the majority of the flowers were wilted and dead. As of today Tuesday 5-13-25.

There are two left in the vase.

I called on Saturday, and they said that they would resend, and they would be there Tuesday 5-13-25. They never showed up. Called Tuesday night supposed to be there Thursday.

Customer service said that they would refund $25.00. Received a confirmation of a refund for $15.75 called back to asked where is the rest of the refund.

He told me they would refund 20% of the delivery fee. I said that's not what the other rep. Said.

I told him I repeated back to the rep about the $25.00, and he told me it was a miscommunication.

I understand English isn't their first language that's why I repeated it back to the rep and the rep said yes.

Beside $15.75 is not 20% of the delivery fee. It is extremely difficult to work with their customer service.

If I could give them negative stars, I would. It was the worst experience of any transaction I've ever had.

I ordered flowers for my mother-in-law in plenty of time for Mother's Day, scheduled to be delivered on Saturday before the holiday. They arrived three days late, even though they sent messages telling me the flowers had been delivered. They arrived completely dead. What an insult...

dead flowers to my mother-in-law for Mother's Day! It was worse than if she had received nothing at all. And, to add further insult, they refunded me $38 on a $119 invoice.

They were very firm about that. So, I appealed to my credit card company to reverse the charges; no problem.