Anonymous
map-marker Olmsted Falls, Ohio

To stop emais to my husband and myself.

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My husband died 14 years ago. I have been unsuccessful to Stop getting emails I want mind stopped, also. I can no longer afford to send flowers. Thank-you bjkuba@***.net
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User's recommendation: Once, Pro flowers has your email, it’s impossible to unsubscribe.

Steve H Xdz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Missing flowers

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No flowers were delivered Recipient was never called bad service no follow up not concerned with good old fashion genuine service focus only on operational excellence and the suck at that
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Cons:
  • Horrible delivery service no accountability

Preferred solution: Full refund

User's recommendation: Don't use this company

Robin B Bzo

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Verified Reviewer

My husband sent me roses for our 42nd anniversary. ProFlowers sent THE UGLIEST ROSES EVER! BUYER BEWARE! Shop elsewhere!

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Absolutely the most hideous roses I have ever received! They pissed me off! The roses were small, wilted, and the stems were anything but straight, impossible to arrange. The vase was like an ugly juice glass. Just pitiful! How dare they sale such an awful product and expect repeat business! Instead I will just share this negative experience!
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Cons:
  • Rip off

Preferred solution: Full refund

User's recommendation: Shop elsewhere

Anonymous
map-marker Olmsted Falls, Ohio

To stop emais to my husband

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My husband died 14 years ago. I have been unsuccessful to Stop getting emails I want mine stopped, also. I can no longer afford to send flowers. I do not want any more emails Thank-you bjkuba@***.net
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John C Jvc

Needed delivered before 5:30. Still don't have an answer if that's going to happen

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Order this for my wife at work she gets off at 5:30 the email I received said they could deliver as late as 8:30. Just want to make sure it'll be there by 5:30 and still don't have an answer. If someone would reach out and let me know for sure that would be awesome
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Preferred solution: An answer

Anonymous
map-marker Salt Lake City, Utah

Never received my flower arrangement

I was trying to make up with the wife. Had a huge argument. So I thought I would get her some flowers.. I ordered online at 8:30am. Paid for same day delivery. And they said they delivered them. But she never got them. I called back at 4:45 when they said they were delivered. They apologized and said they would have some up there before 6. My wife stayed until 6:30 and never received the flowers. Totally unacceptable. Ruin the surprise and my Im sorry . I will never go through them again. & I will tell all my friends and family to never go through them. As well !!
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User's recommendation: Get them somewhere else

Anonymous
map-marker The Bronx, New York

Not a complete knock against PF , but a thought for future ways to handle deliverys

I have all information needed for delivery address and phone number of recipient, and no knock or called recipient before leaving the flowers on the porch at night and no one discovered them until 3 hours later after I received notice of delivery.. the representative was understanding and help me !
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Anonymous
map-marker Ashburn, Virginia

Horrible flowers

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ProFlowers - Horrible flowers
I received flowers for Mothers Day. When I opened the box and unpacked the flowers many leaves fell off, one rose head fell off the stem and two other roses were broken in half on the stem. I called customer service and was told that my son would receive a full refund. The roses had no smell either.
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User's recommendation: Shop somewhere else

Anonymous
map-marker Buffalo, New York

Great Service

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ProFlowers - Great Service
My Mom enjoyed her day early flower delivery for Mothers Day ,, she was excited and happy at the same time!
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Anonymous
map-marker Mineola, New York

Totally disgusted with last few times flowers were delivered to me.

Hi, my latest order looked a little like the picture, No Lily and No fragrance. I decided to order from Proflowers again because I thought anyone can screw things up, Big Mistake! Order # 470480****592 Has Arrived Why can't they get an order right? Why do they always Bait & Switch?
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User's recommendation: Shop at Costco, cheaper and they have fragrance.to flowers

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Savannah, Georgia

Wife's flowers never arrived

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ProFlowers - Wife's flowers never arrived
ProFlowers - Wife's flowers never arrived - Image 2
I ordered flowers to be delivered to my wife's work on Valentine's day. I spent the extra money knowing it was going to be delivered on Valentine's day. However, my wife said it never showed up. I looked up the tracking number an hour ago and it still says it's in transit. It's been 2 days and it still haven't got any notice from ProFlowers. At this point, I would like a full refund for my purchase.
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Anonymous

Upset about their professionalism

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Very bad company, I ordered flowers for Mothers Day on 5/6 for 5-7, Mothers Day being on 5/8. They not only failed to deliver on 5/7 but notified my expected delivery 5/9. Do not recommend to anyone!
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Pros:
  • Products they offer
Cons:
  • No delivery

User's recommendation: Avoid this company

Lisa J Atj
map-marker Hempstead, New York

I was sent flowers for Valentines Day they were left on the porch and froze, so they were dead! I called pro flowers I was told they would send new ones the next day. Well nothing it is 9pm next day.

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This has got to be the worst customer service of any company. I normally do not complain but this is awful! I was sent flowers for Valentines Day they were left on the porch the froze and were dead when I brought them in. I called pro flowers and was told we will resend them tomorrow well it is 9pm on the 15th still no flowers. Back on the phone with customer service they said nothing they can do! So, they got paid $125 and the customer got nothing! I got a song and dance and was bullied and lied to. Bottom line never order from them! Call the local ftd florist in the neighborhood and they will deliver healthy flowers and the receiver will get them!
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Cons:
  • Quality
  • Unethical
  • Staff attitude

Preferred solution: Let the company propose a solution

User's recommendation: Don’t use pro flowers!!!!!!!!!!!

John B Xsc

ABSOLUTE DISASTER!

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I ordered flowers early to be specifically delivered on my 25th wedding anniversary. The flowers didn't arrive on our anniversary!! DO NOT USE THIS COMPANY if you need flowers delivers by a specific date. Their initial response was they would refund the SHIPPING COST - are you serious!! After calling them again (in complete disgust), they did refund my complete order - however - who's going to pay the hotel bill for me having to sleep outside the house! Terrible. I recommend that you DO NOT use them for time sensitive deliveries!
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Preferred solution: Let the company propose a solution

User's recommendation: DO NOT use Proflowers if you have time sensitive deliveries!

Timothy B Bqs
map-marker Mount Pleasant, South Carolina

Deceptive

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Good morning, These guys have to find a way to extract their heads from the place it appears to be. Absolute rip-off. Paid almost $60.00 for next to nothing in terms of a flower bouquet. Certainly not in accordance with the website image. I will never use these brain dead individuals again and I suggest you avoid.
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Preferred solution: Full refund

Mary B Wrv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Terrible flowers and mediocre customer service

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ProFlowers - Terrible flowers and mediocre customer service

I just received an order from my son and its shocking how bad it looked. Half of the flowers were broken, all were squished and several stems were actually so rotten they came apart in my hands.

I was horrified that someone would pack them because they were clearly rotten when they were packed. When I called customer service, my ire increased. I could barely hear the person, because there was incredible background noise, and bad reception--very unprofessional. I had to repeat the order number 3 times.

Then I was told I could not get a replacement for 2 weeks!!. That was simply unacceptable. Despite the horrible connection I was able to figure out that the rep was offering me a refund though I had to ask him 4 times to repeat it because it turned into mumbles. It was incomprehensible.

I finally asked him if he was offering me a refund.

WE have used this service in the past but I can assure you I will tell my sons not to use it again, nor will I . Alex Zavoluk, my son, is the one who ordered the flowers

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Preferred solution: Better customer service on a phone line without static and background chatter and a person I can understand and then an immediate replacement, from a local florist if necessary.

User's recommendation: Don't use them

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