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Ordered a special bouquet Dec.14 for an elderly Aunt. Found out half the roses' heads were dropped and the rest died within 3 days. Re-ordered the $60.00 bouquet again Dec 26 to replace the first. Called her today to see how the flowers were. "Worse than the first...
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ProFlowers
ProFlowers
ProFlowers Verified Representative

I apologize that you had a repeat issue from us as I know how frustrating that could be. If you can please allow me to further provide a resolution by emailing socialcs@sm.pro...

1.0
I liked
  • Prices
#577860
Proflowers - Flowers Review from New York, New York
You people suck. Ordered 100 birthday blooms and from what I saw in the picture my Sis sent I'd bet there were a dozen wilted blooms out of that mess. Looked like they were pulled out of a Waste Management bin and shipped cross country on an atv. Never again and...
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ProFlowers
ProFlowers
ProFlowers Verified Representative

We want your recipient to experience the full bloom cycle of our flowers. Here’s a video that explains more about why we do this. Additionally I would like to be of service to...

3.2
#577840
I placed an order for Christmas cookies. The charge was suppose to be for $24.99 plus shipping and handling, total was to be under $45.00, This was not the case when Proflowers got done with my account the charge was $85.94. I did call to add another name to the card,...
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ProFlowers
ProFlowers
ProFlowers Verified Representative

We're sincerely sorry for your experience and we do want to help address these concerns about the billing of your order. If you have not already contacted us, please reach out...

I didn't like
  • Fraudulant representation
#574651
Ordered large Christmas arrangement but received small bunch of red flowers which looked like someone just chopped them off and dumped them in a vase-stems all same length-then plunked some green ornament balls on picks 3" above the flowers. Who does that?k Funny ! The...
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ProFlowers
ProFlowers
ProFlowers Verified Representative

We're sincerely sorry to hear of your disappointment this holiday season and we do want to help. If you have not already contacted us, please reach out to us at socialcs@sm.pr...

#574485
Hi I just received order # 110835967445-1 It is a sleigh with a candle, It is *** the runners are wobbly and it turns over, I am of a mind to light the candle and let it turn over and burn my house down and sue pro flowers….. You need too change your name there...
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ProFlowers
ProFlowers
ProFlowers Verified Representative

We're very sorry for your experience with us. Please know, I personally reviewed your account and do see that a full refund was issued as of 12/20/2014 with the value of the L...

Hindsville, Arkansas
#572395

Featured

ProFlowers - Pitiful arrangement
ProFlowers - Pitiful arrangement
We ordered flowers from Proflowers ( they do business under several names) you can see in the pic what we received. When I called to get a refund i was told that the only way to get a full refund was to have the offending arrangement picked up. REALLY ! they were...
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Anonymous
Dee

It's always better to call a florist directly in the town that you would like to send flowers to. Most have websites also and if they are affiliated with a wire service like t...

ProFlowers
ProFlowers
ProFlowers Verified Representative

That's unacceptable and we do hope that a full resolution was already made regarding your experience with us. If you have not already contacted us, please reach out to us at ...

1.3
#570535
We found our flowers delivered on our door step in Michigan on Thursday Dec 11th at approximately 8 am when we got up in the morning and opened the blinds. The tracking order from UPS says they were delivered at 11:02 am on Wednesday Dec 10. So they had been sitting in...
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ProFlowers
ProFlowers
ProFlowers Verified Representative

We're sincerely sorry to know that your flowers arrived frozen. Please know, this is never the experience we want to create and we do want to help. We take full responsibility...

1.0
I didn't like
  • Stupidity of delivery choice
#568957
I ordered a flower arrangement (2 dz), vase, Candy along with a bear for a dear friends birthday a few days ago. When it arrived my friend happened to post a pic on Facebook and I noticed it was a little sparse so I asked her what she received and found out she was...
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ProFlowers
ProFlowers
ProFlowers Verified Representative

We're sincerely sorry to hear of your disappointment, especially since this was a birthday gift for a dear friend, and we do want to help. If you have not already contacted us...

I wanted to have ProFlowers send something to my wife who was in the hospital over Thanksgiving. When it didn't show up on the desired date, I checked my email to find that they couldn't make the delivery date and wanted to know if I wanted to change it. Being it the...
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ProFlowers
ProFlowers
ProFlowers Verified Representative

Thank you for posting your experience. We do care about the service we give to you and we're truly sorry your concerns were responded to without empathy and concern for your ...

ProFlowers
ProFlowers
ProFlowers Verified Representative

That's unacceptable. We're sincerely sorry to hear that this was not resolved and we do want to help. At your convenience please reach out to us at socialcs@sm.proflowers.com ...

1.6
La Crescent, Minnesota
#565308
DO NOT USE THIS COMPANY!!! They are horrible!! I ordered flowers for my friend whose MOTHER DIED!!! I paid $100 for the flowers to be delivered that same day. They sent a confirming email about my order. The next day...I received an email saying that I needed to pick a...
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ProFlowers
ProFlowers
ProFlowers Verified Representative

We do care about the service we give to you and we're truly sorry your concerns were responded to without empathy and concern for your situation, as well. Please know, we're ...