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ProFlowers - As bad as it gets

They made and offer for flowers for under $30 charge me 90 after going around and round the final offer was accepted it the credit card was charged 3 times the amount
1.0
Details
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1464477
It was hard to order, so I went through the chat, after the promo code and everything was applied my order was multiplied and charged an additional $60 total scam
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InfiniteLiger
InfiniteLiger

a sad sad company

Anonymous
GRF

Kind of hard after you spend so much time trying to correct an order and they just charge you anyway 3 times what you wanted and was offered. Their chat system just directed y...

1.0
#1464476

ProFlowers in Rancho Cucamonga, California - HORRIBLE FLOWER ARRANGEMENT AND SERVICE

ABSOLUTELY HORRIBLE SERVICE! The flower arrangement was very ugly. The flowers and leaves did not look fresh. They also delivered the flowers 3 days late. Customer service was difficult and refused to process the refund. They said my boyfriend had to call to get it done. The customer service is in the Phillipines. The Supervisor, Joy, was not helpful. I could hardly understand her. This is the WORST FLOWER COMPANY that I have ever dealt with! Save yourself the stress. If you want quality flowers, this is not the place to order from.
1.4
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Turnaround Time
Value for money
Website
I didn't like
  • Delivered 3 days late
  • Cheap looking flowers
  • Terrible service
#1444808
I first want to say... I will NEVER use you people ever again! First, or was to be delivered Thursday, but it preselected for Friday. I called. It was to be delivered before noon on Friday, but wasn’t. Then, the flowers was to have a blue and gold vase that I chose as...
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2.0
I didn't like
  • And not as pictured
#1437054
ProFlowers - Terrible
ProFlowers - Terrible
I’ve been getting updates from Pro Flowers that my flowers have been chosen, they are in the truck, they are out for delivery, they have been delivered... Yea, then I get a email that the 2 dozen rose that were ordered have been substituted for an arrangement that has...
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1.0
I didn't like
  • False advertising
  • Not being contacted when substitution was being made
#1435450

ProFlowers - Couldn’t deliver for Grandma’s Christmas!

I placed an online order for ProFlowers to deliver to my Grandma. I selected the date of Sunday, December 23, so she could get them after church. Everything was fine, they charged my credit card and sent an order confirmation. I answer the phone 10am Local time there, and they say sorry, unfortunately none of our Florist are able to make that delivery today. I’m sorry. He wasn’t even going to offer a refund, I asked for it and luckily found a company local who wouldn’t let my Grandma down. I told the new florist what happened, and he knew it was ProFlowers.com. Don’t use ProFlowers.com for anything. I’ve since read the reviews, terrible.
1.8
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Turnaround Time
Value for money
Website
#1431622

I placed an order, then saw an upgrade of that same item , so, within 2 minutes I was on chat and asked it I could upgrade to same item but larger. She said I would have to cancel order and reorder and to call them. I called right away (matter of fact while I was still...
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1.0
I didn't like
  • Unable to upgrade 2 minutes after order placed
  • Told i could cancel and reodoer then told i could not cancel
  • Was lied to
#1410846

I placed an order for a surprise birthday wish for family. The order was not delivered and I was not notified. I was offered delivery the next day but family was leaving town that day. Poor customer service. Both the agent and the supervisor sounded as though they were...
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1.0
#1403991

ProFlowers - So dissatisfied

ProFlowers - So dissatisfied
My fiancé ordered me sum flowers received them Friday and by Sunday they are dying already I didn’t even have time to even enjoy them they are already fallen over and I love roses not satisfied at all Yadira Layton11@gmail.com
3.3
Details
Delivery Service
Price Affordability
Product or Service Quality
#1376718
I don’t understand your business processes. I order flowers to be delivered on a Tuesday to a office building with 24/7 security. Today Friday and no delivery. Only after sending an email to find out where are the flowers, I received an email that either the address or...
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Anonymous
Jay Rajgopal

Sums up my own experience almost exactly. A bouquet for our 30th wedding anniversary was delivered two days late at my wife's office with no notification despite Proflowers ha...

#1355505