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my last order was for valentines day,supposed to be free shipping that day but I still got billed 12.99 plus 3.00 handling fee . every time I order from pro flowers they find a way to alter the fees so I end up paying more!! this is the third time I recall so strike...
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#1181444
I place an order of flowers and vase one week in advance "my address verify" for my wife's birthday. They day of my wife birthday "today" they "TOTALLY MESS UP" they delivery to wrong address. When I called them they told me that their company policy is that they can...
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1.0
#1171794
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Proflowers - Bravo, Pro Flowers!

Update Within hours, Proflowers contacted me offering a replacement bouquet. Bravo! A company that stands behind their product is a company I’ll deal with again.
#1163233
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Proflowers - Sodden frozen mess

Flowers were left in 3 feet of snow. If delivery couldn’t get up my driveway I couldn’t get down in the snow after major surgery . Box soaked through. Flowers black and frozen
1.0
Details
Product or Service Quality
#1162992
Proflowers - TERRIBLE!  And they DO NOT DELIVER the flowers - they MAIL THEM!!!
Proflowers - TERRIBLE!  And they DO NOT DELIVER the flowers - they MAIL THEM!!!
As they say, a picture is worth a thousand words. The first picture is what I ordered. According to the ProFlowers description, this is what was to be delivered: 1 White Kalanchoe plant ~8-10" tall, 1 Peace Lily plant ~10-15" tall, 1 Pothos Marble plant ~8-10" tall, 1...
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1.4
I liked
  • Man who took my complaint was nice
I didn't like
  • Quality of all products
  • No delivery
  • Do not send what was ordered
#1162202
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Proflowers - Pro flowers Embarrassing

Proflowers - Pro flowers Embarrassing
They say it’s the thought that counts, I generally like more than the thought. This gift was an embarrassment.
1.9
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Turnaround Time
Value for money
Website
#1154511
My mothers birthday flowers were cancelled due to a "credit card" issue. I make MANY charges to this card - with very minimal issue. If something seems fradulent I receive a call - i was NEVER contacted by the credit card regarding a very small proflower charge. Then,...
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I didn't like
  • That they would cancel an order
#1153787
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Beware of ProFlowers

I ordered flowers and didn’t get a final invoice total until after I purchased online. They added $14.99 shipping and a $4.99 “rush” fee (delivery not for 4 days). $44 purchase went up to $72! When I tried to cancel 5 minutes after I ordered, it said order could not be canceled. They should give you exact final cost before you agree to pay. Pissed off.
1.0
Details
Exchange, Refund and Cancellation Policy
Value for money
#1150246
I ordered a bouquet for a special occasion and it was delivered on time. The order was for UNDER $40.00 but the charge to my credit card is $81.95!!! OUTRAGEOUS! I will, of course, pay my credit card bill but I will NOT deal with ProFlowers ever again. I have used the...
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#1137489
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Proflowers - ***SELLS YOUR PERSONAL INFO***

Proflowers - ***SELLS YOUR PERSONAL INFO***
Ordered a flower arrangement for a funeral on 11/8/17 at 10:43am. By 1:43pm I had 2 insurance companies calling me soliciting life insurance because ProFlowers SOLD MY INFORMATION. *** you ProFlowers!!!!
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Turnaround Time
Value for money
Website
#1128340