ProFlowers
Reviews and Complaints
$140K
CLAIMED LOSSES
1.4K
TOTAL REVIEWS
92.5K
PAGE VIEWS
5
ISSUES RESOLVED
I ordered a small bouquet for my daughter's 20th birthday since it was the 1st year I would not be with her (2/12). They DID NOT deliver, never called or emailed me but instead I found out from my daughter. I called to locate the delivery and request a refund AND...
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ID
Service
Proflowers Delivery Service
Preferred solution
Full refund
ProFlowers - No i would not
Pro Flower sucks I would never buy
ID
ProFlowers - Problem with product
Delivery of flowers were incorrectly, and representative was not helpful. Pr
ID
Product
Proflowers Flowers
Pros
- Dissapointed
- Delivery
Cons
- Not satisfied
Loss
$22
Preferred solution
Let the company propose a solution
ProFlowers - Don't try to reach them with a complaint
Flowers were delivered just before I left for a vacation and I tried to contact them about it but the 3 customer service people did not speak English well enough for me to communicate with them I can be reached on my cell 201-739-2330 Dorothy White Order number 990847233916
ID
Service
Proflowers Customer Care
Pros
- Dissapointed
Cons
- Entire 3 phone calls
Loss
$100
Preferred solution
Full refund
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Verified ReviewerSTAY AWAY!!!!! DON’T PURCHASE ANYTHING FROM PROFLOWERS!!!
I ordered a bouquet arrangement for my sisters birthday from PROFLOWERS, which was delivered late! They delivered the flowers wrapped in plastic with greenery stuffed in a vase. No arrangement!! They act as if she was supposed to put her own arrangement together!! This is unacceptable! I paid almost $63 for this nonsense. This was my first time ordering flowers and I was so damn embarrassed. She sent me a picture and she looked so sad. Now they claim they are going to re-deliver the flowers on 01/28!?! Just stay away!!!
ID
Product
Proflowers Flowers
Reason of review
Not as described/ advertised
Loss
$63
Preferred solution
Deliver product or service ordered
Unfortunately ProFlowers has moved their customer relations service to an Asian country where the employers do not speak english, So good luck with your service unless you speak Mandarin !
they never honored their price
cant understand person tried 3 calls
cant understand person tried 3 calls
1 comment
ID
Service
Proflowers Customer Care
ProFlowers - I do not recommend this company
Received a package with no card as to who the tree was from, called customer service and spoke with someone who not only couldn't tell me who it was from, but said they couldn't tell me anyway. They checked with the customer who wouldn't give me a phone number. Sounded as if the service was in a foreign country, probably the Phillipines. Terrible service. Do not use!! Address on the label was non-existant.
ID
Service
Proflowers Customer Care
DO NOT ORDER FROM PROFLOWERS!
I ordered flowers for my wife for anniversary to be delivered a day early (today). Primitive tracking said it was still out for delivery as of 9pm. Since I knew that had to be wrong, I called and got hard to understand customer service. She told my order would be delivering via UPS a week from today. I told her that was unacceptable, and she said that best she could do would be 5 days. No sense of priority or that they just messed up in a HUGE way. I got refund (I hope) , and will NEVER use them ever again. Stay away from this sorry company!
ID
Service
Proflowers Delivery Service
ProFlowers - Don’t call
I called because I did not give the billing address. What a waste of time. I had trouble hearing the person on the phone plus I couldnt understand her. I asked several times to speak with someone else - no result. Dont think that I will do business with them again!
ID
Service
Proflowers Customer Care
Reason of review
Poor customer service
ProFlowers - Make sure you get an understanding and that they have what you ordered in stock before they take your money
These people they are in a hurry to take your money and they don't have the patience to try to tell you what happened to your money they didn't give me the time of when my flowers was going to be delivered very unprofessional
ID
Service
Proflowers Customer Care
Cons
- Roses delivered were not what i ordered
Reason of review
Poor customer service
Loss
$74
Preferred solution
Deliver product or service ordered
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谢谢.