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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Turnaround Time
Value for money

Update by user Feb 17, 2018

Package has yet to be delivered

Original review posted by user Feb 14, 2018

I ordered flowers to be delivered to my girlfriends work for Valentine’s Day, and apparently she wasn’t there to receive them, which is funny because they ONLY GIVE YOU A TIME FRAME OF A WHOLE to deliver them, instead of maybe asking if she was working today, calling the contact number and clarifying anything, maybe considering it’s Valentine’s day FIGURE SOMETHING OUT or CONTACT THE CUSTOMER. Only after I finally decided to check the tracker, because they sent me no updates, did I find out they didn’t deliver the flowers.

But it’s ok because they can deliver the next day!

ON FRICKING VALENTINES DAY. Horrible company charged way too much for everything huge rip off

Product or Service Mentioned: Proflowers Delivery Service.

Reason of review: Poor customer service.

Monetary Loss: $85.

Preferred solution: Deliver product or service ordered.

I didn't like: No communication when they could not deliver, Lack of urgency, Lack of understanding, Staff attitude, Did not contact the customer when delivery could not be made.

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