As they say, a picture is worth a thousand words. The first picture is what I ordered.
According to the ProFlowers description, this is what was to be delivered: 1 White Kalanchoe plant ~8-10" tall, 1 Peace Lily plant ~10-15" tall, 1 Pothos Marble plant ~8-10" tall, 1 Variegated Nephthytis plant ~8-10" tall, in wooden trug with French Script, 9"l x 9"w x 5"h. The second picture shows what was "delivered" - NOT DELIVERED... received in the MAIL!!! (ProFlowers need to disclose on their websites that THEY DO NOT DELIVER - they MAIL the flowers out!!!
That is DECEPTIVE ADVERTISING!) So what did she receive? Small, sick, dying plants - some looked like they were frozen - TOTALLY UNACCEPTABLE!!! I complained to ProFlowers and they re-sent another, which is shown in the third picture. It was better than the first, but still NOTHING like what was pictured in ProFlowers' advertisement!
There were only TWO plants in the box, when there were supposed to be FOUR. This is absolutely FALSE ADVERTISING and a TOTAL RIP-OFF!! Imagine if our recipient had not sent us pictures of what she was sent!!! Can you imagine paying $66.76 for that sorry mess that was first sent to her?!?
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Product or Service Mentioned: Proflowers Peaceful White Garden Arrangement.
Reason of review: Poor Customer Service, Bad Quality, Problem with delivery, Damaged and Defective, AND Not as described.
Monetary Loss: $67.
Preferred solution: Full refund.
I liked: Man who took my complaint was nice.
I didn't like: Quality of all products, Do not deliver they mail the flowers, Do not send what was ordered, No delivery.