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ProFlowers review in Fort Worth, Texas: Pro Flowers is the worst.

1.2
Details
I ordered flowers on the Saturday before Mother's Day and paid same day shipping charges and extra service charges. Flowers arrived on Tuesday. When I called for a refund, the customers service person in Bombay said they would have to pick up the flowers from my mother and then they would process my refund. Are you kidding me?? Never again will I use Pro Flowers. Crooks. This is the worst company I have ever dealt with online. It's not possible to deal with a customer service person who can actually do anything. The statement that they would take the flowers away from my mother to process the refund is ludicrous. Mother's Day on Tuesday just doesn't get it.
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Review
#850019 Review #850019 is a subjective opinion of poster.
Service
Proflowers Same Day Delivery Service
Pros
  • Absolutely disgusted
Cons
  • Zero accountability
Reason of review
Problem with delivery
Loss
$83
Preferred solution
Full refund

ProFlowers review in Fort Worth, Texas: WAIST OF TIME & $$$$ NEED REPS THAT SPEAK UNDERSTAND ENGLISH

1.0
Details
CALLED IN TO ORDER FLOWER FOR MY WIFE 1ST REP I SPOKE WITH HAD THE WHOLE ORDER WRONG SHE DIDNT UNDERSTAND ME I COULDNT UNDERSTAND HER EITHER IT WAS MESS.. SHE OVER CHARGED MY ACCT & ADDED OTHER ITEMS HOW DID SHE GET TULIPS AND IRISES FROM LONG STEM ROSES I WAS BAFFLED HOW SHE JUST AVIODED WHAT I ASKED FOR LONG STEM ROSES.. CANCELLED ORDER CALLED BACK AND GOT ANOTHER REP HE WAS A BIT BETTER NOT THAT MUCH BECAUSE HE OVER CHRGED MY ACCT AND THEY EVEN CHARGED MY FOR SAT MORN DELIVERY MORE THEN THE PREV REP, HE EVEN UP GRADED MY ORDER AND MY WIFE DID NOT RECIEVE WHAT I UPGRADED TO SHE DIDNT RECIEVE HER TEDDY BEAR OR CHOCOLATE BOX SHE REVIEVED TULIPS & IRISES LIKE THE 1ST ORDER THAT WAS CANCELLED AND NO LONG STEM ROSES BUT I WAS CHARGED FPR LONG STEM ROSES AND TEDDY BEAR CHOCOLATES AND SHE RECIEVED TULIPS IRISES IN A RED MASON JAR SHE WAS TO RECIEVE THE BIG UP GRADED VASE {IN RED} I PAID TO HAVE ROSES LONG STEM ROSES AND UPGRADED PAID SOOOOO MUCH $$$ FOR ***. THIS IS THE WORST VDAY GIFT I BELIEVE SHE AHS RECIEVED IN YEARS ONL BECAUSE YOUR REPS CANT SEEM TO GET *** RIGHT. I WAS CHARGED TWICE & RECIEVED WRONG ORDER AFTER 1ST ONE WAS PUT IN WRONG AND CANCELLED. PROFLOWERS IS *** UP.
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Review
#789586 Review #789586 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
2.2
Details
ProFlowers review - Poorly Quality Flowers
The flowers were not what i expected almost dead and not completly a Filled Vase for the price i paid $99.95 . end up buying form local florist alot cheaper at $65.95 and alot nicer will never purshase from Proflowers again..1st and last..picture uploaded show's the...
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Review
#594598 Review #594598 is a subjective opinion of poster.
Product
Proflowers Flowers
Pros
  • Selection
  • Website
Cons
  • Price
  • Fraudulant representation
Reason of review
Bad quality
Loss
$150
Preferred solution
Price reduction

ProFlowers review in Fort Worth, Texas: COMPLETELY SCREWED UP MOTHERS DAY FOR TWO DELIVERIES!!

I placed an order on May 7 2012 (a Monday) for delivery Friday May 11, 2012. They were scheduled to be delivered between 9-6. I received a call from PRO-FLOWERS Friday evening at about 6:45 AFTER they should have ALREADY BEEN DELIVERED, stating that they were unable to find a local florist to complete my order FIVE DAYS AFTER I HAD PLACED THE *** ORDER! They had plenty of time to find or not find a florist and call me back! Horrible, horrible horrible service! Then on the second order I placed on the same day for same delivery time frame, NEVER ARRIVED!!!!!!!!! Needless to say, I got a refund after talking to FOUR different people over the course of TWO DAYS!!! RIDICULOUS SERVICE. Then they offered me a 10$ gift card for the trouble, of course I declined because I will never use these people again!! EVER!!! AVOID THEM LIKE THE PLAGUE~~~!!!
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2 comments
Anonymous
#485986

I apologize for the inconveniences that have occurred. If there's anything more we can do for you don't hesitate to contact us directly at 888-855-3486.

We look forward to speaking with you. -Mike

Anonymous
#479998

Sounds like a similar experience that I just received this past mothers day weekend. Received an e-mail saying that what I ordered didn't meet their quality standards so something of equal or greater value would be shipped from a local florist to be delivered on the same delivery date of 5/12/2012, yet nothing was delivered.

Funny thing when I called they said that my order showed that they were not going to be able to ship my order in time (that was before they opted for contacting a local florist). Not that I ordered last minute. I ordered it on April 30th.

I got a refund, and supposed to be getting a call or e-mail back about the issue and looks like a $10 gift card for my troubles, but the damage was already done.

$10 isn't going to fix that.

Enough of these experiences and you will lose your customer base. Appears that this is a common occurrence with Proflowers, and a same storyline of what line of *** they feed to their customers.

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Review
#318274 Review #318274 is a subjective opinion of poster.
Service
Proflowers Delivery Service
Loss
$110

Proflowers- Don't order flowers from this company

I ordered flowers from Proflowers and the tracking from Fedex said it was delivered last Fri at 430pm. I spoke with my mom today and asked if she has received the flowers and to my disappointment she said she did not receive it. This is a shame because I was hesistant to order flowers from this company since the last time I made an order I actually got screwed by automatically getting enrolled by a rep to some discount program with a $6.99/month premium, fraudulent/sneaky yet hard to dispute. I gave this guys a second chance and I got screwed again. I am never going to use Pro-flowers again and I will put my disappointment on every review I can get my hands on. I despise this company.
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1 comment
Anonymous
#479852

We apologize if you've had a bad experience with us. Sure sounds as though you have.

Please reach out to my team directly at 888-855-3486 and we will see to it that your issues are resolved to your complete satisfaction.

Again we apologize and look forward to hearing from you soon. Mick.

Review
#318243 Review #318243 is a subjective opinion of poster.
Product
Proflowers Flowers

Proflowers, RedEnvelope, Personal Creations

Proflowers companies include RedEnvelope and Personal Creations. I've used these companies but will no longer. I choose to spend my money with companies that do not support others who slander women. Their support for Rush Limbaugh following his obscene and offensive remarks about women is something I cannot tolerate. They wrote to me that they spend their advertising dollars across a broad spectrum of shows...so they appear to have no ethics or moral obligations. I believe in free speech but I do not believe people can attack others with vicious, slanderous words and do this with no consequence. If Proflowers has no limits, I do.
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Review
#302116 Review #302116 is a subjective opinion of poster.

ABSOLUTELY DO NOT USE PROFLOWERS

Unfortunately if you are like me, you are reading this because you were taken by ProFlowers and are looking to see how many complaints they have and am I the only person this happened to. If you ask me, they need to be taken off the internet! I ordered flowers for my mother in law's 70th birthday. They NEVER delivered the flowers. They said could not get anyone to take the order, but that they could not refund me the delivery fee or taxes...THEY NEVER DELIVERED THEM!!!! I filed a complaint with my credit card company and told them to ABSOLUTELY NOT PAY THEM. This is obviously a scam where no product is delivered, they get your card number, and then they charge you fees and continue to charge you bogus fees for months afterward.
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2 comments
Anonymous
#429938

this company is a garbage company. delivered flowers day early to one recipiant.

then recieved dead *** looking flowers to other reciepient at 9"15 pm at nite. i was pissed never use them again.

jhernandez
#427518

We're sorry for your experience; this is not typical of our service. Please contact me at 888-855-3486 and I will make this right. Luke

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Review
#291809 Review #291809 is a subjective opinion of poster.
Service
Proflowers Delivery Service
Interesting quote from the call center rep I just spoke to: "... I don't work for you, I work for Proflowers." This quote says it all in my latest experience with this company. I placed an order on their website. Paid an additional $14.99 for "Guaranteed...
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1 comment
jaynee h
#298691

ProFlowers apologizes for the Valentine's Day experience you had. Please call 866-526-9426 so we can discuss your order. Sallie

Review
#221788 Review #221788 is a subjective opinion of poster.
Service
Proflowers Delivery Service
Loss
$104

Contact ProFlowers Customer Service

Website:
Mailing Address:
Customer Service 4840 Eastgate Mall
San Diego, California 92121
United States
Phone:
(800) 580-2913
All ProFlowers Contacts

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