State: Texas City: Houston Product: Proflowers Delivery Service Clear all filters (4 of 209 reviews match)
filters
State:
City:
Product:

ProFlowers in Houston, Texas - Faulty Technology and Customer Service

I ordered two different orders, one in April, one in May. They used the same order # for both! So the May delivery was not delivered because it looked like the same one from April, and they didn't bother to call me about it until a week after the funeral they were suppose to be delivered to!! On top of that, when I called after receiving an automated voice mail stating the order # ___ was set to be delivered on April ____ and to call customer service, the *** lady couldn't understand ME (she said I had a funny accent and to articulate, while she on the hand spoke broken English) and she couldn't even figure out why the order numbers were duplicated, why nobody informed me sooner of the mix up, and how to even refund me. It turns out while on the phone with her, I figured out what had happened and logged online to find out the May delivery had been taken off of hold for an invalid delivery date and re-scheduled to be delivered in three weeks. Talk about shady! I wonder when she would have told me about this, but instead cancelled the order and because the new delivery date was for later, got an automatic refund for cancelling. This whole ordeal has caused a huge embarrassment on my part because it made me look like an uncaring friend to the deceased's family. Do not use them!! I now would rather make my own spread and delivered it than go through their services again.
View full review
1 comment
jhernandez
#651983

If you have not yet received a resolution regarding this issue, please reach out to us at socialcs@sm.proflowers.com & we will work to make this right for you.

Review
#406041 Review #406041 is a subjective opinion of poster.
Service
Proflowers Delivery Service
Loss
$300
Tags
  • flower scam

NEVER BUY ProFlowers!

Confirmed orders for wife and daughter a week ago for delivery on Valentine's Day. On Valentine's Day at 1041am, received a curt email from ProFlowers saying that they were sorry but they couldn't fill the orders, but would "expedite" delivery. It's a little hard to expedite an order when it's already late. Called their 800 number to complain and was told, "we're so sorry for the inconvenience, but we took too many orders and hope to deliver your flowers within a couple of days." Asked to talk with a supervisor, was put on indefinite hold for 25 minutes, then transferred to "Alice in Los Angeles." Alice assured me that the orders would be delivered today. They weren't ever delivered. When I called again, they said that they were, "so sorry." I agreed that they are so sorry ..... so sorry in fact that I will NEVER use them again and go out of my way to tell others of my bad experience with their service and lack of concern.
View full review
1 comment
jhernandez
#610078

If you have not already receieved a resolution on your order please send me your order details at cssocial@proflowers.com. I will make sure you are taken care of for your order.

I look forward to hearing from you. -Mike @ProFlowers

Review
#384252 Review #384252 is a subjective opinion of poster.
Service
Proflowers Delivery Service
Loss
$1161

ProFlowers in Houston, Texas - Yet another complaint about no delivery.

Actually, ProFlowers did delivery, just not to my mother. Three days after Mothers Day, my mom happened to look down the street to the house where the family was on vacation and notice a box... her box, full of dead flowers and melted chocolates. I received terrible customer service -- when I contacted them to explain what happened and ask for a refund, they told me my complaint had already been addressed -- I hadn't made a complaint yet. I couldn't get any other answer from them after two more attempts and I finally gave up on getting my money back. I will never use them again and never recommend them.
View full review
1 comment
jaynee h
#356829

I am sorry for your experience with ProFlowers. I would like to look into this for you.

Please call 866-526-9426. Sallie

Review
#265597 Review #265597 is a subjective opinion of poster.
Service
Proflowers Delivery Service

ProFlowers in Houston, Texas - False representation of pricing policies

Placed an order with Pro Flowers for Mother's Day on May 6th. No where did it say, except on confirmation page that there was additional charges ($14.99 was more than enough), plus additional handling. You deliver flowers, you should handle them with care anyway and not pass that off to consumers. To conclude, you advertise $19.99, and with your delivery, buying the cute cup, handling, tax, and spend an additional $60.00 more. Not ethical, nor good business. Will NEVER buy from this outfit again. Will use my local florist. Yes, I usually do not miss this ocassion, but had an emergency.
View full review
1 comment
jaynee h
#300306

I am sorry for your experience with ProFlowers. I would like to look into this for you.

Please call 866-526-9426. Sallie

Review
#236163 Review #236163 is a subjective opinion of poster.
Service
Proflowers Delivery Service

Contact ProFlowers Customer Service

Website:
www.proflowers.com
Mailing Address:
Customer Service 4840 Eastgate Mall
San Diego, California 92121
United States
Phone:
(800) 580-2913
All ProFlowers Contacts

ProFlowers Reviews

  1. 192 reviews
  2. 98 reviews
  3. 31 reviews
  4. 6 reviews
  5. 1 review
ProFlowers reviews