State: Texas Product: Proflowers Delivery Service Clear all filters (16 of 210 reviews match)
filters
State:
City:
Show
Product:
1.8
Details
I recently placed an order with Proflowers to send a mother's gift that is supposed to be received by may 13. When I didn't receive a phone call from the person i've sent the gift to, I got upset. I went to proflowers website and it said the gift will be delivered on...
View full review
Review
#1254975 Review #1254975 is a subjective opinion of poster.
Service
Proflowers Delivery Service
Reason of review
Order processing issue
1.0
Details
I place an order of flowers and vase one week in advance "my address verify" for my wife's birthday. They day of my wife birthday "today" they "TOTALLY MESS UP" they delivery to wrong address. When I called them they told me that their company policy is that they can...
View full review
Review
#1171794 Review #1171794 is a subjective opinion of poster.
Service
Proflowers Delivery Service
Reason of review
Problem with delivery
Preferred solution
Nothing, Get LOST!

Proflowers Delivery Service Review

1.0
Details
DO NOT USE THIS COMPANY IF YOU ARE SENDING FLOWERS TO LOVE ONES.. I ORDER FLOWERS TWO DAYS EARLY TO BE DELIVERED TO MY WIFE ON HER BIRTHDAY AND HERE IT IS 4 DAYS LATE AND SHE STILL HAS NOT RECEIVED THEM..FARE WARNING...
View full review
Review
#903548 Review #903548 is a subjective opinion of poster.
Service
Proflowers Delivery Service
Reason of review
Problem with delivery

ProFlowers in Alvin, Texas - Why is this company still running???

2.8
Details
Customer service is horrible, they cant seem to talk. They are unprofessional when it comes to customer needs, they sound annoyed and irritated. Hidden fees all over the place.. a simple order of 29.99 ended up at almost 60$.They have delivery fee of almost 15$, taxes, additional 5$ to be delivered on a THURSDAY.. and lets not forget 3$ for "handling" That's including their promo codes. NEVER AGAIN WILL I DO business with them. My first and last time. Stick with your original flower shop, because they take pride in their work. Proflowers just wants your money. It's that simple.
View full review
Review
#787031 Review #787031 is a subjective opinion of poster.
Service
Proflowers Delivery Service
Pros
  • Products they offer
Cons
  • Hidden fees
Reason of review
bad customer service, hidden fees etc
Preferred solution
Improve customer service, and stop with hidden fees

ProFlowers in Plano, Texas - No delivery and no notification

My husband and I placed an order to be delivered on Saturday, May 9th, for his mom on Mother's Day. The night before, we received an email saying that "our team immediately recognized there was a quality issue with your order and took proactive measures to ensure that your gift is delivered on the requested date". They then contacted a local florist in her area and requested a similar product of equal or greater value. Well, by Wednesday, May 13th, she still had not received anything. When I called customer service, they looked up the order and found that a note had been made saying it was rescheduled to May 14th. There was no reason listed. The lady gave the sister company a call to inquire and they told her they just straight up canceled due to them being at capacity for orders and that we should be getting a refund in a week or so. And that's it. What a freaking joke. We never got any emails or calls or ANY notification about this at all. Thanks for ruining her gift for us. This is the first time we have used ProFlowers (even the name makes me laugh now), and we will NEVER use them again.
View full review
Review
#635991 Review #635991 is a subjective opinion of poster.
Service
Proflowers Delivery Service
Reason of review
Order processing issue

ProFlowers in San Marcos, Texas - Grandma Funeral Spray

I contacted Proflowers and spoke with Jill to inform her the order I placed was for the amount of $97.62 (Spray w/ stand)and the local flower shop contacted my mother of delivery and value of $74.00. My mother showed them a picture of what I purchased and was told to upgrade to a spray she had to pay $25.00 extra. Jill at Proflower argued with me instead of helping my with the situation. Jill customer service was poor, unhelpful, argumentative and she terminated my phone call without resolving my concern. I called Proflowers again and spoke with Austin which he was able to resolve my concern and very helpful (this how customer service should be handled. All I request as a return for Jill to contact me and explain why she terminated my phone call and why she did not resolved my concern.
View full review
Review
#423204 Review #423204 is a subjective opinion of poster.
Service
Proflowers Delivery Service

ProFlowers in Houston, Texas - Faulty Technology and Customer Service

I ordered two different orders, one in April, one in May. They used the same order # for both! So the May delivery was not delivered because it looked like the same one from April, and they didn't bother to call me about it until a week after the funeral they were suppose to be delivered to!! On top of that, when I called after receiving an automated voice mail stating the order # ___ was set to be delivered on April ____ and to call customer service, the *** lady couldn't understand ME (she said I had a funny accent and to articulate, while she on the hand spoke broken English) and she couldn't even figure out why the order numbers were duplicated, why nobody informed me sooner of the mix up, and how to even refund me. It turns out while on the phone with her, I figured out what had happened and logged online to find out the May delivery had been taken off of hold for an invalid delivery date and re-scheduled to be delivered in three weeks. Talk about shady! I wonder when she would have told me about this, but instead cancelled the order and because the new delivery date was for later, got an automatic refund for cancelling. This whole ordeal has caused a huge embarrassment on my part because it made me look like an uncaring friend to the deceased's family. Do not use them!! I now would rather make my own spread and delivered it than go through their services again.
View full review
1 comment
jhernandez
#651983

If you have not yet received a resolution regarding this issue, please reach out to us at socialcs@sm.proflowers.com & we will work to make this right for you.

Review
#406041 Review #406041 is a subjective opinion of poster.
Service
Proflowers Delivery Service
Loss
$300
Tags
  • flower scam

NEVER BUY ProFlowers!

Confirmed orders for wife and daughter a week ago for delivery on Valentine's Day. On Valentine's Day at 1041am, received a curt email from ProFlowers saying that they were sorry but they couldn't fill the orders, but would "expedite" delivery. It's a little hard to expedite an order when it's already late. Called their 800 number to complain and was told, "we're so sorry for the inconvenience, but we took too many orders and hope to deliver your flowers within a couple of days." Asked to talk with a supervisor, was put on indefinite hold for 25 minutes, then transferred to "Alice in Los Angeles." Alice assured me that the orders would be delivered today. They weren't ever delivered. When I called again, they said that they were, "so sorry." I agreed that they are so sorry ..... so sorry in fact that I will NEVER use them again and go out of my way to tell others of my bad experience with their service and lack of concern.
View full review
1 comment
jhernandez
#610078

If you have not already receieved a resolution on your order please send me your order details at cssocial@proflowers.com. I will make sure you are taken care of for your order.

I look forward to hearing from you. -Mike @ProFlowers

Review
#384252 Review #384252 is a subjective opinion of poster.
Service
Proflowers Delivery Service
Loss
$1161

ProFlowers in Fort Worth, Texas - COMPLETELY SCREWED UP MOTHERS DAY FOR TWO DELIVERIES!!

I placed an order on May 7 2012 (a Monday) for delivery Friday May 11, 2012. They were scheduled to be delivered between 9-6. I received a call from PRO-FLOWERS Friday evening at about 6:45 AFTER they should have ALREADY BEEN DELIVERED, stating that they were unable to find a local florist to complete my order FIVE DAYS AFTER I HAD PLACED THE *** ORDER! They had plenty of time to find or not find a florist and call me back! Horrible, horrible horrible service! Then on the second order I placed on the same day for same delivery time frame, NEVER ARRIVED!!!!!!!!! Needless to say, I got a refund after talking to FOUR different people over the course of TWO DAYS!!! RIDICULOUS SERVICE. Then they offered me a 10$ gift card for the trouble, of course I declined because I will never use these people again!! EVER!!! AVOID THEM LIKE THE PLAGUE~~~!!!
View full review
2 comments
Anonymous
#485986

I apologize for the inconveniences that have occurred. If there's anything more we can do for you don't hesitate to contact us directly at 888-855-3486.

We look forward to speaking with you. -Mike

Anonymous
#479998

Sounds like a similar experience that I just received this past mothers day weekend. Received an e-mail saying that what I ordered didn't meet their quality standards so something of equal or greater value would be shipped from a local florist to be delivered on the same delivery date of 5/12/2012, yet nothing was delivered.

Funny thing when I called they said that my order showed that they were not going to be able to ship my order in time (that was before they opted for contacting a local florist). Not that I ordered last minute. I ordered it on April 30th.

I got a refund, and supposed to be getting a call or e-mail back about the issue and looks like a $10 gift card for my troubles, but the damage was already done.

$10 isn't going to fix that.

Enough of these experiences and you will lose your customer base. Appears that this is a common occurrence with Proflowers, and a same storyline of what line of *** they feed to their customers.

View more comments (1)
Review
#318274 Review #318274 is a subjective opinion of poster.
Service
Proflowers Delivery Service
Loss
$110

Contact ProFlowers Customer Service

Website:
www.proflowers.com
Mailing Address:
Customer Service 4840 Eastgate Mall
San Diego, California 92121
United States
Phone:
(800) 580-2913
All ProFlowers Contacts

ProFlowers Reviews

  1. 193 reviews
  2. 98 reviews
  3. 31 reviews
  4. 6 reviews
  5. 1 review
ProFlowers reviews

ABSOLUTELY DO NOT USE PROFLOWERS

Unfortunately if you are like me, you are reading this because you were taken by ProFlowers and are looking to see how many complaints they have and am I the only person this happened to. If you ask me, they need to be taken off the internet! I ordered flowers for my mother in law's 70th birthday. They NEVER delivered the flowers. They said could not get anyone to take the order, but that they could not refund me the delivery fee or taxes...THEY NEVER DELIVERED THEM!!!! I filed a complaint with my credit card company and told them to ABSOLUTELY NOT PAY THEM. This is obviously a scam where no product is delivered, they get your card number, and then they charge you fees and continue to charge you bogus fees for months afterward.
View full review
2 comments
Anonymous
#429938

this company is a garbage company. delivered flowers day early to one recipiant.

then recieved dead *** looking flowers to other reciepient at 9"15 pm at nite. i was pissed never use them again.

jhernandez
#427518

We're sorry for your experience; this is not typical of our service. Please contact me at 888-855-3486 and I will make this right. Luke

View more comments (1)
Review
#291809 Review #291809 is a subjective opinion of poster.
Service
Proflowers Delivery Service