I called because I received a an email stating I would get a $15 credit toward a $29 purchase. I called because the credit was not being taken off, I spoke with a Rep that acted as though I was lying about the email I received.
He took his lazy *** a ridiculous rate of time to create the order over the phone making the next day delivery obsolete. SO, because the Rep was slow as hell, instead of a Saturday delivery, I have a Tuesday delivery and asked "is that ok?". As if a had a choice.
He needs a new profession quickly, because he sucks really bad at this one. I AM Truly PISSED at the lack of customer focus!!!
Product or Service Mentioned: Proflowers Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $75.
Preferred solution: Let the company propose a solution.