I ordered an arrangement (with chocolates) for my fiancee who was staying with family in Miami... The order was left on the doorstep without at even ringing the doorbell or calling the recipient's phone.
The result was wilted flowers and melted chocolate after I called and made her check outside to see if it had been delivered.....It was there; I was mad. My fiancee revived the flowers as best she could -- ProFlowers sent a duplicate arrangement which arrived 2 days later (it was "next day" after I complained).
The arrangement was beautiful and the family MADE me promise to write a great review. They really fixed the error; I will order from them again.
Product or Service Mentioned: Proflowers Customer Care.
Reason of review: Good customer service.