Someone stole my husbands debit card information and apparently easily ordered $137 worth of flowers on his card through Proflowers. They didn't question the charge at all. I happened to notice it when I looked at our online banking.
Since their phone number was on the line item on the online statement, both my husband and I called them. All of a sudden, they were like Fort Knox and could not give us a morsel of information to help us investigate.
Sure, someone else can order flowers on my account, but I'm not allowed to know where the flowers were going, what the card said, where or how the order originated, whether my name or a fake name was used, or what the heck Proflowers is going to do about it. They say the "department that handles these issues have no incoming or outgoing phone calls."
So, yeah, open the doors up wide for the thief and then make sure they're bolted tight for the person who is footing the bill. Figure it out, Proflowers, or close your doors altogether...period.
Mind you, we have never ordered from Proflowers and, of course, will never do so either. This company has no business being in business if they cannot run their business effectively.
Yes, we have filed a police report, and yes, they are willing to give us any information they obtain through their investigation.
Product or Service Mentioned: Proflowers Flowers.
Monetary Loss: $140.