State: Virginia Product: Proflowers Delivery Service Clear all filters (8 of 209 reviews match)
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Proflowers Delivery Service Review

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I ordered on Tuesday, May 3 to be delivered on Friday the 6th. In tracking, I found Mother's Day order won't be delivered until Monday the 9th. NEVER will I use Proripoff Flowers ever again.
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Review
#843205 Review #843205 is a subjective opinion of poster.
Service
Proflowers Delivery Service
Reason of review
Order processing issue

ProFlowers in Virginia Beach, Virginia - Beware of mis-stated delivery charges

Went through placing an order and the date of delivery stated "standard mother's day delivery 14.99". When I placed the order, it charged me twice the already inflated Mother's Day standard delivery. What a SCAM on delivery!!! Then I called Customer Service and got a very rude person. When I said she left me no recourse but to post on internet what a crummy attitude she had, the woman had the audacity to tell me "good luck with that, sir". So, potential consumer, if you are thinking about shopping with Proflower I tell you, "Good luck with that, Sir or Mam"!!!!
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Review
#632741 Review #632741 is a subjective opinion of poster.
Service
Proflowers Delivery Service
Reason of review
Pricing issue

ProFlowers in Herndon, Virginia - Worst Online Florist

I placed an order on ProFlowers the Tuesday before Mother’s Day with a delivery date set for Friday. Friday at 5pm I received an email saying that my order would not be processed because of an "inventory issue" and they were only crediting me back a portion of my order. It took me an hour on the phone and 4 representatives to get the rest of money back for the order that was not delivered. On the second try to get the flowers delivered the vase got broken. Its not acceptable for flowers to be late on special occasions. I will never order from ProFlowers again. Additionally a few years ago when I ordered from ProFlowers the same thing happened delivery cancelled the day of. Not sure why I ever ordered after that occurrence. Surprising this company hasn’t gone bankrupt yet as this seems to happen all the time.
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Review
#409338 Review #409338 is a subjective opinion of poster.
Service
Proflowers Delivery Service
Loss
$70

ProFlowers in Virginia Beach, Virginia - Never Again.

I will never be using your fraudulent company again. On Friday I was looking for a website that would allow me to send flowers to my mother for her birthday on Sunday. I wanted to ensure they were delivered on Sunday and low and behold, your website has a special, more expensive site that ensures delivery on Sunday. I paid extra for my flowers, and twice as much for my delivery in order to ensure my mother's flowers were deliver the morning of her birthday. To my unfortunate surprise, I get a message Sunday at 11am (an HOUR before my very expensive GUARANTEED delivery deadline) that your service needs an alternate day for delivery. NO APOLOGY. As if, this sort of thing were acceptable. IT IS ABSOLUTELY UNACCEPTABLE THAT YOU TOOK MY MONEY AND BUSINESS ON THE PREMISE OF A LIE. When I spoke to the customer service agent, she actually expected me to understand that many florists were not open on Sunday. I DO NOT UNDERSTAND. WHY WOULD YOU TAKE ORDERS ONLINE FOR A SPECIFIC ZIP CODE AND MAKE ME PAY EXTRA MONEY ON SOMETHING YOU KNEW YOU COULD NOT DO. Further, how is it possible that you had my order for 2 days and only called me an hour before my flowers were supposed to be DELIVERED. I actually had to speak to a supervisor to get my delivery charge refunded. YOUR COMPANY DID NOT DELIVER ON SOMETHING I PAID FOR, THEREFORE ITS REFUND IS EXPECTED AND OBLIGATORY. I am shocked you are not refunding my entire order as an apology for your horrible service. It speaks to the fact that this situation is a RULE with your company and not an exception. I will never be duped into using your service again and further, I will be posting this letter on every available review site I can find as I would not want any other innocent consumer duped.
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1 comment
jhernandez
#618928

If you haven't already received your resolution I want to ensure that happens. Please email me at cssocial@proflowers.com and I'll make sure that's done.

I look forward to helping you. -Mike @ProFlowers

Review
#389677 Review #389677 is a subjective opinion of poster.
Service
Proflowers Delivery Service
Loss
$80
Tags
  • Economics

ProFlowers in Leesburg, Virginia - Total rip off from additional charges

I ordered the 39.99 flower and chocolate strawberries online. When I got to the last page to confirm the order, I searched around for the details of the order to make sure it was correct. I found that the total was now $95.00. Not the 39.99. I called customer service and after waiting for 20 minutes I explained this all to the rep. I was told that this ismthe normal delivery charges. What a total rip off. These guys need to be stopped. This was clearly designed to catch unsuspecting people by presenting an order total and then changing it after the credit card information and shipping info was completed.
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4 comments
jhernandez
#610100

If you have not already receieved a resolution on your order please send me your order details at cssocial@proflowers.com. I will make sure you are taken care of for your order.

I look forward to hearing from you. -Mike @ProFlowers

Anonymous
#608819

What are you S0_Sad? Proflowers.com die hard fan boy??

And a bad one at that because all you do is SPAM by copying and pasting your posts (aside from the few changes) in everyone else's. Just shut up already, seriously.

Anonymous
#608279

He's right that they take your credit card info before showing the price breakdown. Though they give you the option to cancel, that seems odd.

Anonymous
#648067

I just ordered $24.95 flower basket for my Mother. I looked all over the page to make sure nothing odd was being charged.

The total on the website was just as i said. However, once i opened my email i noticed they charged my account for 49.75. Two different shipping fees plus a handle and care fee. None of that was on the balance they had originally given me.

Needless to say after seeing this i looked up reviews of proflowers and i see this is typical. This place is a scam site!

I hope you read other angry reciews before you fall for their bull. :(

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Review
#383846 Review #383846 is a subjective opinion of poster.
Service
Proflowers Delivery Service
Reason of review
Pricing issue

Proflowers a big SCAM!!!

i put in an order online and come to find out after check out that i was being charged twice for delivery. mind you that they didnt show the total amount including shipping after i paid for it with my credit card. THey will mislead you that you are only spending 30 bucks for a set of flowers and will not inform you that they will charge you twice for delivery and all of their hidden charges after you pay for it. i called the customer service and they said that they cant help me nor im not allowed to cancel my order. I suggest everyone to stay away from them!
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5 comments
Anonymous
#476879

I never ordered because they were going to charge me $40 in shipping/delivery charges, what a joke!! The arrangement I was going to buy was only $39.

jhernandez
#428679

We apologize if you've had difficulty with our online ordering process. We aim to keep the charges as transparent as possible.

All charges will be itemized and displayed prior to any order being confirmed. And you will never be charged more than once for shipping on a single item; we simply break the shipping charges down if there are any surcharges over the standard rates for things such as early morning, weekend, or guaranteed holiday deliveries, for example. The itemized breakdown's placement on the form after the credit card information is simply a function of how the order process works. But no authorization or other communication of sale is placed on your card until the order is confirmed on the following page.

However, if there are any additional questions, please feel free to give us a call at the number Luke posted above, 866-526-9426.

One of us be happy to discuss any of our policies (including shipping and holiday cancellations), partners, or products with you. -Steve @ProFlowers

jhernandez
#428475

Trigun4299, I apologize for your experience, as this is not typical of our service. Please contact me at 866-526-9426 and I will make this right. Luke

Anonymous
#428337

next time do a search on the company name, this place has been doing surcharges and other nasty things like that (like the "easy saver scam") for years

Anonymous
#428297

Like others have said - very sneaky. They advertise $19.99, then add a $10 for delivery, and $5 for guaranteed on date delivery, and then a $3 "care and handling" fee.

You won't see this until you are about to pay - after you put in your CC#.

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Review
#296476 Review #296476 is a subjective opinion of poster.
Service
Proflowers Delivery Service
Reason of review
Problems with payment

ProFlowers in Reston, Virginia - What a rip off

I tried to cancel the order within 5 minutes of ordering due to the huge amount of processing and delivery fees, which was about 45% of the price of the flowers What a ripoff. Any how, I tried to cancel the order within 5 minutes, but couldn't because I didn't cancel in time. Are they kidding me. I emailed their Customer Service, several times, and finally was told that in the disclaimer it stated that I couldn't cancel if I ordered after 2/7/10, even if I canceled within 5 minutes of ordering. That's just poor business decision. I could understand if I waited 24 hrs of ordering, but this was literally within 5 minutes.
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2 comments
Anonymous
#424732

This is a total ripoff. So many charges that are hidden.

They make you enter all the details before they show you the final amount which three times what I had in my mind. There is a shipping charge, Valentine's day shipping charge, Handing, tax, card, blah blah.

Their advertisement only says $19.99 for flowers. I wud say, filthy tricks they play on people emotions.

jaynee h
#300166

I am sorry for your experience with ProFlowers. I would like to look into this for you.

Please call 866-526-9426. Sallie

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Review
#220850 Review #220850 is a subjective opinion of poster.
Service
Proflowers Delivery Service

Buying flowers from Proflowers leads to $29 dollars a month extra charges

I bought flowers from Proflowers twice before I noticed I was being billed by two companies for membership to recieve discounts and free shipping on a monthly basis. I was tricked into accepting these offers by accepting a free shipment discount. If you have ordered flowers from this company check your bank statements and demand your money back. This is oone of the biggest frauds on the internet. The flowers and delivery are good, it's the charges afterward that turned me off. As consumers we should not have to go through a maze to make a purchase, I feel sorry for companies that resort to these types of tactics. I have begun to watch companies that offer great deals on the internet most are scam artists.
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Review
#174342 Review #174342 is a subjective opinion of poster.
Service
Proflowers Delivery Service
Reason of review
Problems with payment

Contact ProFlowers Customer Service

Website:
www.proflowers.com
Mailing Address:
Customer Service 4840 Eastgate Mall
San Diego, California 92121
United States
Phone:
(800) 580-2913
All ProFlowers Contacts

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